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2.4m x 3m Drew 300 Log Cabin
(1 review)
Latest reviews:
Sandra Bailey-Burnley - Apr 13, 2012
Absolutely Rubbish.
Like a Mechano/Lego set.
It came in planks of wood, with the glass broken in the front door, and then i was asked to go and get it repaired myself!! I said no it's your job and now wont recieve a new door until 10 days later, so my nice new log cabin, is exposed to the elements.
Thanks Alot.
Never Again!
Dunster House comment:
Dear Sandra, Thank you for leaving a review, we are sorry if you feel you have received poor service from us. Each of our log cabins comes as a kit of parts. We try to give customers a realistic idea of the full kit of each cabin by showing an image online of just how it will be delivered (e.g - http://dunsterhouse.co.uk/img/log-cabin-pack.jpg). We have worked hard to design in a ‘lego’ like simplicity to our cabin construction, making them easy to fit it together. We are very sorry that the glass in the door was broken – it’s very rare that this happens. We believe the crack in the glass was noticed at the point of delivery and we will of course be delivering a replacement to you as soon as possible. If it is more convenient for a customer to replace the glass themselves, we always offer that option and refund the cost - so they don’t have to wait for a replacement delivery. It was never our intention to ask you to fix the problem yourself! There is no reason to delay putting the cabin together now, rather than waiting for the new door to arrive. Our door design means that it is a simple ten minute job to lift the existing door off its hinges and lift on the replacement. We are sure that once the new door is in place you will enjoy many happy years in your Dunster House Log Cabin.