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Customer Reviews

Our current online review system has only been running since May 2010, our Company of course has been established since 1994, if you’d like to see some of our older testimonials please click here .
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5 / 5
We had our Premium Radley delivered early August. We got a joiner to erect it and it took him 2 days. His comments were that the windows and doors were not the greatest but he erected it with professionalism. I have to say it looks fab! Our experience with Dunster has been great. There were a few items that needed replacing but there was no quibble and we received the parts really quickly after sending photos of the items. We probably won't get a lot of use out of it this year now but certainly will come spring next year. My son has said he will get more use this year as it will be somewhere for him to bring friends to hang out. We are currently in the process of painting it inside at the minute.
By Jackie Melarkey - Sep 08, 2014 - Premium Radley W3.0m x D4.0m
Dunster House comment:
Thank you Jackie for taking the time to write a review. We are so pleased you like the product. The doors and windows on our Premium range are better than our competitors in most cases but it is true that is it possible to make a better door and window, and this is what we offer on our PremiumPlus range of Log Cabins! We wish you many happy years in your Dunster House Log Cabin.
5 / 5
An excellent product, Installation is easy with the instruction book provided.
By Trevor Hughes - Sep 07, 2014 - Oval Otteridge Gazebo W3.2m x D2.5m
Dunster House comment:
Thank you Trevor, so pleased you enjoyed the installation process.
5 / 5
We are very pleased with our delightful cabin. I was impressed with the guys who installed it. They had to overcome several obsticles which they did without fuss. They kept me informed throughout the process and there was much albeit respectful banter. The cabin is definitely a conversation piece for our friend and offers us a lovely space to chill out. Overall no complaints and would highly recommend this as opposed to a conservatory,
By Jan Savage - Sep 07, 2014 - PremiumPlus Rhine W4.0m x D2.0m
Dunster House comment:
Thank you for your review Jan. Glad to hear the installers overcame, that is what they are here for! We agree, a Log Cabin offers such good value for money, especially compared to a conservatory.
5 / 5
Very pleased with this summerhouse. Delivery was as stated by you and on time and driver couldn't have been any more helpful than he was. My husband and two friends assembled this without too much trouble in about 8 hours.
By Christine Henderson - Sep 06, 2014 - Valiant™ 350 Summerhouse W3.5m x D2.5m
Dunster House comment:
Thank you for taking the time to write your review. We will make sure your thanks are passed on to the driver, we love to hear that our customers have enjoyed their service.
3 / 5
The gazebo arrived nice and early on the morning, started to put the wood preservative on and after reading the instructions on the tin found that I need to clean my brushes in white spirit, It would have been nice to of had a bottle of this in the preservative pack.
By Paul Ross - Sep 05, 2014 - Oval Otteridge Gazebo W3.2m x D2.5m
Dunster House comment:
Thank you for the review Paul. We are afraid we do not provide everything needed for the treatment, just the treatment for customers to apply themselves. We would generally count the white spirit needed to clean the brushes as a tool, abit like needing the brushes themselves or the screwdriver to put the gazebo together. We hope you like your product once it is all treated and assembled. We would love to have photos.
5 / 5
A very good buy from Dunster. I am very glad that I took the option of having your team install the workshop. They finished it in a day, it would have taken me a week.
By John Kroon - Sep 04, 2014 - PremiumPlus Lantera W4.5m x D3.5m
Dunster House comment:
Thank you John, we know our teams are fast and professional, but give yourself some credit, we are sure it wouldn't have taken you a WHOLE week!
4 / 5
Overall a very good product. Excellent value and a very sturdy piece of kit. Our kids, 3 & 5 years old, absolutely love the set. Only thing preventing a 5 star rating was a few warped timbers - most significant was the main monkey bar beam. This made the otherwise straight forward task of contructing the monkey bars a lot more long winded, particularly as I was working alone for the majority of the time. The tip to use drawing pins to secure the roof material during construction was a great one and one I'd definitely recommend.
By Richard Hackett - Sep 03, 2014 - SquirrelFort™ W4.1m x D3.3m
Dunster House comment:
Thank you for review Richard, glad you would recommend our products! Timber as a natural product sometimes warps, we are afraid there is nothing we can do about that. Only way to avoid it would be to buy a metal climbing frame, but we don't think they look as nice. In 99% of cases, a warped piece of timber can still be used without an issue and we are glad you were able to overcome.
5 / 5
Excellent product, good quality, went together well and looks great. Lovely addition to our garden and will be well used.
By Steve Lowder - Sep 03, 2014 - PremiumPlus Radley Sunlight W3.0m x D4.0m
Dunster House comment:
Thank you for your review Steve, we would love to have pictures if you have any?
5 / 5
I was given this summerhouse for my 60th birthday but my wife had to pre-empt the surprise by telling me about its impending arrival so that I could prepare for it by building the foundation. She had to work hard to do extra duties to earn the money to pay for it - I had to work hard to build it! Here's a present - build it yourself! I love this kind of present and I love my summerhouse. My family know that what keeps me happy is a "doing" present. I am a CDT teacher so my view that this is a quality product is expressed with a lifetime of professional judgement in design and build. I am "altering" it a little with built in insulation, extra internal T&G cladding, lighting and power,a heated floor with slate tiles and an extension on the back to house an internally accessed cupboard (secret stache of good malt whisky). I will send you some photos when it is more complete. It did take me one day to complete the main structure but many more days are being spent on it to make it an all year round house rather than a summerhouse. I'm loving it!
By Alex Crawford - Sep 03, 2014 - Vantage® 250 W2.5m x D2.5m
Dunster House comment:
Thank you Alex, it is great that you are having as much fun with building the project as you will have using it! Great to hear about.
4 / 5
Overall we are very satisfied with the product. Now it is finished it looks really good. I built the cabin myself with the help of my wife. Unfortunately we chose the hottest 2 weeks of the year to do it. Hence the poor finish on the outside as the preservative tended to 'drag' a bit. This will improve over time, we hope. The quality of the materials was first class but the instructions were sometimes hard to follow as they covered 2 or more different variations of the same produce, Some of the drawings were difficult to understand and could have been larger. But overall we coped. The windows came already made up with the exception of the glass and they fitted in very easily. The door frame had to be made up and this is not an easy task to keep it square for the amateur DIY'er. Maybe if the frame was made up already made up square with some diagonal batons that could be removed I may have found it easier. Nevertheless an excellent produce.
By Barry Pullen - Sep 02, 2014 - Premium Coronet W3.0m x D3.0m
Dunster House comment:
Hi Barry, thank you for your review. We are glad you like your product. Regarding the treatment, we have found with our own display products that the treatment can be sanded down and then another coat reapplied. You might find it improves the finish. Thank you for your advice regarding the doors, but as we offer industry leading wide doors, we are afraid we cannot have the frame come to customers pre-assembled. It would be wider than the 1.2m pallets, thus increasing shipping costs and so increasing prices to the customers, which we do not want to do. We are glad you were able to get through and we would love to have photos once it is all finished.
4 / 5
A well thought out design easy to build but should come with roofing felt as standard and delivery vehicle should carry a forklift
By Roy Keasley - Sep 02, 2014 - PremiumPlus Avon W2.5m x D2.5m
Dunster House comment:
Hi Roy, thank you for your review. We appreciate both your feedback points but we chose not to do either in order to keep consumer costs low. By not including roofing material, the product price can stay low and customers can chose what roofing they wish to buy, and if we switched to each vehicle having a forklift, our costs for drivers (with additional training) and more expensive to buy and maintain vehicles would mean our prices would need to increase. Instead we put our money in ensuring the best value for money products. We are glad you like the design and hope you enjoy your cabin!
4 / 5
Product arrived on time . You do need two people to carry the parcel inside. To put it together I would suggest taking all the parts and labelling them with a pencil as there are a few and will make it a lot easier when putting together. All bits were supplied and a few extra screws and bolts as well. Read the instructions carefully as again some parts look very similar apart form a hole in a different position and if put together you will end out taking apart again as things will not line up. As they say with wood work measure twice and cut once the same principle applies here . Look at the parts you are going to put together twice then put it together and also look at the few steps afterwards as well. Got it done in one day with two people and my daughters both enjoy it a lot and they have already had friend around. Looks great and is well built. Would recommend to anyone. You will ache afterwards though!
By Daljit Birdi - Sep 02, 2014 - MonkeyFort® Woodland W3.8m x D3.4m
Dunster House comment:
Thank you Daljit for your well written and thought out review. Some excellent advice and we are glad your daughters enjoy their new climbing frame.
5 / 5
As regarding my recent purchase of the above log garage ,i can only say how happy i am with the service and the pruduct .Iwould really reccomend to any one needs space for storage of any kind these buildings are strong well built and versitile amd a very sensible price compared with a brick built garage V.N.Smith
By VERNON Smith - Sep 02, 2014 - Premium Trent W4.0m x D5.5m
Dunster House comment:
Thank you Mr. Smith, we are glad you like your garage so much. We agree, timber garages are much better value for money than brick built, and they look so much nicer!
5 / 5
Great cabin good price, nice staff ,very happy
By Barry Janes - Sep 02, 2014 - Premium Radley W3.0m x D4.0m
Dunster House comment:
Thank you Barry, simple review, enough said! Glad you are happy!
5 / 5
I can highly recommend duster house, the whole process was seamless from ordering to delivery & finally erection. Driver offloaded the summer house flat packed using a forklift & placed it where we asked. It was well protected with plastic sheeting from the elements. We unpacked it a week later & sorted the contents into roof, floor, sides etc. It took two of us 7 hours in total to complete with only one minor error during the build. It is a quality product & I am well chuffed with it, there were more than enough spare nails, screws & wood to complete the build. I would have no issues purchasing from duster house again.
By Robert Conry - Sep 01, 2014 - Premium Carsare W3.5m x D2.5m
Dunster House comment:
Thank you Robert, we are glad you are so pleased with your order. We must however point out for over customers that the vast majority of our vehicles are NOT equipped with a forklift and so we ask for someone to be present to offload with the aid of the driver. Robert was just a lucky one!
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