(Sizes shown are approximate & full sizes are shown in the product Specification)
As dedicated camping pod manufacturers, we are always striving to anticipate your needs. Our glamping cocoons are under 2.5m high, so there’s no need for planning permission. They are made from slow-grown spruce, a high-quality wood, and have pressure treated floor bearers. This means that the bearers will resist rot and insect infestation for up to ten years. Security is also a priority: we use the same 4-point locking system here as in our PremiumPlus cabins.
| Ways to purchase your product: |
 | Call us on: 01234 272445 |
 | Chat to us online: Click to open live chat |
 | Visit us: Six UK branches to visit |
 | Buy online: Secure payments |
We deliver our products to mainland United Kingdom (England, Wales and Scotland). Some exceptions apply; these are illustrated on the map below.
Scottish areas may be subjected to slightly longer delivery turnarounds, please contact us for details.
Delivery to postcode areas PL, TQ, TR, EX may take 1 week longer, beyond the delivery shown on the product page.
Green - Free Assisted Delivery
Blue - Delivery to postcode areas PL, TQ, TR, EX6, EX7, EX20, EX21, EX22, EX23, EX39 may take 1 week longer, beyond the delivery shown on the product page.
Yellow - £59.99 delivery fee.
Orange - £84.99 delivery fee.
Red - We are unable to deliver to these areas.
Delivery Service
All of our products are delivered using our own fleet of vehicles, not sub-contractors. We have a large number of vehicles dedicated to delivering our quality products so we can guarantee maximum care is taken during the delivery process.
Our deliveries take place Monday to Friday between the hours of 8:30am and 7:00pm.
When the delivery vehicle is unloaded, it is important that you check to make sure all of the items and instructions have arrived and are correct. You will also receive a component list to check your items against. If anything is missing or damaged, it is essential that you note this on your paper work when you hand it back to the delivery driver.
Prices for our delivery services can be found on individual products.
Please note that goods will be delivered to the first point of contact at the front of your property e.g. on your driveway. This must be within 20m from the delivery vehicle (Safely Parked at Kerbside). Our team will be responsible for assessing the risk of carrying out an assisted delivery upon arrival at the property. If they feel that there is no clear access as stated above, they will have to leave the items at the kerbside.
Should you require further information on our assisted delivery services, please click here to read our Terms and Conditions, alternatively you can contact a member of our Sales Team.
Scottish areas may be subjected to slightly longer delivery turnarounds, please contact us for details.
Collection
You can opt for collection if you wish, however, this must be done at the point of order. You must have the appropriate vehicles to transport your order from our site to its final destination. This could mean hiring a vehicle for the collection, so please ensure that the vehicle you use is large enough to take the weight of the items you're collecting. The vehicle also needs to be able to take the longest part of your product.
When transporting glass, please secure it, preventing it from moving or items falling onto it. It is crucial, not to lean or stand the glass up on a hard surface as this has the potential to cause nicks in the pane. These nicks could then become larger problems in the future, resulting in having to replace the glass.
A member of our Sales Team will be able to advise you on the steps to take when arranging your collection.
To ensure the very best quality, we only use slow-grown White Spruce Timber, which is harvested in cold climates to ensure solid, dense log rings. This gives the wood superior strength and longevity, and also a much more consistent colour than the likes of Pine.
Despite the care we take in selecting the very best Timber available, it’s not like predictable brick or cold steel, this natural material has characteristics and quirks unique to every log.
Because our timber logs once fed water and nutrients back and forth from its roots to its leaves, its very nature is to be porous and swell up when it gets wet. Any wooden product will do this throughout its life, but there are a few things you can do to help limit this movement.
These include:
1. A great design!
2. Water Repellent Treatment.
3. Ventilation.
4. Regular Seasonal Maintenance.
Natural Timber Properties
After building your timber product, this natural construction will begin to ‘settle’. This means that you will likely see some natural timber imperfections appear. These types of natural imperfections can include:
Please be aware that, as these are natural timber properties they are not considered as defects under our Terms & Conditions (for more information, check out our Ts&Cs here). However, in most cases, these imperfections will not impact the integrity or function of your timber product, and/or can easily be rectified. For advice on how to rectify these and for more support, please get in touch with our Customer Services Team on cs@dunsterhouse.co.uk.
