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We deliver our products to mainland United Kingdom (England, Wales and parts of Scotland). Some exceptions apply; these are illustrated on the map below.
Postcodes affected include:
Green - Free Assisted Delivery
Red - We are unable to deliver to these areas.
Purple - For orders to Ireland & Northern Ireland, please visit our Distributor in Ireland here.
All of our products are delivered using our own fleet of vehicles, not sub-contractors. We have a large number of vehicles dedicated to delivering our quality products so we can guarantee maximum care is taken during the delivery process.
Our deliveries take place Monday to Friday between the hours of 8:00am and 6:00pm.
When the delivery vehicle is unloaded, it is important that you check to make sure all of the items and instructions have arrived and are correct. You will also receive a component list to check your items against. If anything is missing or damaged, it is essential that you note this on your paper work when you hand it back to the delivery driver.
Prices for our delivery services can be found on individual products.
Please note that goods will be delivered to the first point of contact at the front of your property e.g. on your driveway. This must be within 20m from the delivery vehicle (Safely Parked at Kerbside). Our team will be responsible for assessing the risk of carrying out an assisted delivery upon arrival at the property. If they feel that there is no clear access as stated above, they will have to leave the items at the kerbside.
Q: Where can I find more information?
A: If you have any questions regarding your delivery, you can telephone our Dispatch Team. Contact details for the Dispatch Team of your nearest branch can be found on your order confirmation. If you need to track your delivery or access your manuals in advance of your delivery, you can visit the Customer Log In Area of our website https://dunsterhouse.co.uk/customer-login-area/log-in
Thank you for taking the time to read about our terms and advice during this period. We hope you can enjoy your Dunster House garden product for many years to come.
To ensure the very best quality, we only use slow-grown White Spruce Timber, which is harvested in cold climates to ensure solid, dense log rings. This gives the wood superior strength and longevity, and also a much more consistent colour than the likes of Pine.
Despite the care we take in selecting the very best Timber available, it’s not like predictable brick or cold steel, this natural material has characteristics and quirks unique to every log.
Because our timber logs once fed water and nutrients back and forth from its roots to its leaves, its very nature is to be porous and swell up when it gets wet. Any wooden product will do this throughout its life, but there are a few things you can do to help limit this movement.
1. A great design!
2. Water Repellent Treatment.
4. Regular Seasonal Maintenance.
Natural Timber Properties
After building your timber product, this natural construction will begin to ‘settle’. This means that you will likely see some natural timber imperfections appear. These types of natural imperfections can include:
Please be aware that, as these are natural timber properties they are not considered as defects under our Terms & Conditions (for more information, check out our Ts&Cs here). However, in most cases, these imperfections will not impact the integrity or function of your timber product, and/or can easily be rectified. For advice on how to rectify these and for more support, please get in touch with our Customer Services Team on firstname.lastname@example.org.