Dunster House Ltd.
Post Delivery Customer Complaints Procedure
1. Customer Service Policy
2. Why can’t you speak to our Customer Service team on the phone?
3. How to submit your complaint
4. What should I include?
5. What happens next?
6. If you are not satisfied
Thank you for taking the time to visit this page. We hope if you have come to this page in order to find out how to make a complaint, that this will be resolved to your satisfaction as soon as possible. Otherwise, we hope you find the information you are looking for.
Hopefully, you’ll never need to contact our Customer Service department but if you do need to, it’s reassuring to know we’re here waiting to answer your query!
Our Customer Service department will deal in writing with any issues you may have after delivery. For any pre-delivery queries, we will forward your enquiry to the relevant d
Our Complaints Procedure
If you are unhappy with any aspect of the service you have received from us and you feel that you need to submit a formal complaint then please ensure you follow the below in order to do so.
Complaints Procedure is as follows:
In the first instance, all complaints should be submitted, in writing, to our Customer Service department. This can be done by email to firstname.lastname@example.org or via a letter addressed to:
Dunster House Ltd
Elms Farm Industrial Estate
You can also fill in our Customer Service Web Form.
Our Customer Service team aim to respond to all queries, in writing, as soon as possible. You should receive a response on the same day that yours is submitted, however, it is often much, much quicker than this.
If you are not satisfied
1. Escalate to Customer Service Manager
If you are unable to resolve your issue with a member