Customer Services Advisor

Established in 1994, Dunster House Ltd is a growing family run, international business currently employing approximately 300 people across our 9 UK sites.

27 years of designing, manufacturing and retailing garden lifestyle products we are proud to be garden building specialists and distribute our products on our own fleet of vehicles to our customers.

We are looking for a Customer Services Advisor at our Bedford HQ – MK41 0LF. This is an office-based position.

For the position of Customer Services Advisor, it is essential that the successful candidate has a good understanding of Outlook, Microsoft Word and Excel, in addition to a good level of English and Mathematical skills, Grade C or equivalent.   You need to be well organised and able to cope under pressure. Some of your duties may include:

Some of your duties may include:

• Being confident in working alone as well as working as a team
• Gathering information from customers regarding their queries
• Dealing with all after delivery queries with customers, ensuring professional and timely responses are provided via email
• Liaise with the Design team and Factory Liaison Managers
• Ensure thorough understanding of the issue and have some technical experience (be technically minded)
• Have an understanding of each department and their procedures
• Raise orders
• Preparing forms for replacement parts
• Investigation queries with all departments
• Organising transfers and deliveries with relevant departments

If you think you match the description above please e-mail a covering letter and CV detailing your current/previous salary and your salary expectation by e-mail.  Please write or e-mail to:

Human Resources, Dunster House Ltd, Caxton Road, Elms Farm Industrial Estate, Bedford, MK41 0LF

recruitment@dunsterhouse.co.uk

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