Customer Services Advisor

Established in 1994, Dunster House Ltd is a growing family run, international business currently employing over 300 people across our 9 UK sites.

27 years of designing, manufacturing and retailing garden lifestyle products we are proud to be garden building specialists and distribute our products on our own fleet of vehicles to our customers.

This job is based out of our Bedford branch – MK41 0LF.

For the position of Customer Services Advisor it is essential that the successful candidate has a good understanding of Microsoft Word and Excel, in addition to a good level of English and Mathematical skills, Grade C or equivalent.

You need to be well organised and able to cope under pressure. Some of your duties may include:

• Working Monday – Friday 8.30 – 17.30 hours 1 hour lunch break and working 1 Saturday or Sunday every 5 weeks on a rota basis (Day in Lieu given)
• Gathering information from customers regarding their queries
• Dealing with all after delivery queries with customers, ensuring professional and timely responses are provided via email
• Liaise with the Design team and Factory Liaison Managers
• Ensure thorough understanding of the issue
• Have an understanding of each department and their procedures
• Raise orders
• Preparing forms for replacement parts
• Investigation queries with all departments
• Filing
• Tracking and Saving
• Good working knowledge of Outlook, Excel and Microsoft Word

If you think you match the description above please e-mail a covering letter and CV detailing your current/previous salary and your salary expectation by e-mail.  Please write or e-mail to:

Human Resources, Dunster House Ltd, Caxton Road, Elms Farm Industrial Estate, Bedford, MK41 0LF

recruitment@dunsterhouse.co.uk