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Dunster House Ltd.
Incorporated. 1994
25th anniversary logo
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Lines re-open tomorrow at 8:30AM
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  • Price Match Promise

Online Help Centre

Delivery

 

We deliver our products to mainland United Kingdom (England, Wales and Scotland). Some exceptions apply; these are illustrated on the map below.

 

Scottish areas may be subjected to slightly longer delivery turnarounds, please contact us for details.

 

Delivery to postcode areas PL, TQ, TR, EX may take 1 week longer, beyond the delivery shown on the product page.

 


Colour coded map of the UK

 

 

Green - Free Assisted Delivery

 

Blue - Delivery to postcode areas PL, TQ, TR, EX6, EX7, EX20, EX21, EX22, EX23, EX39 may take 1 week longer, beyond the delivery shown on the product page.


Yellow - £59.99 delivery fee.

 

Orange - £84.99 delivery fee.

Red - We are unable to deliver to these areas.

 
Booking a Delivery

With the majority of our products, you can now select a delivery date at the time that you order the goods either online or with one of our salespeople. If this system does not offer you a delivery date a member of our despatch team will contact you to give you a delivery date once your order has been placed. The contact from despatch could take 2-5 working days, as they await stock confirmation and plan the logistics of your delivery before contacting you with delivery dates. During busy periods it is possible that this process could take slightly longer. Please bear with us while we try to arrange the soonest possible delivery date. The turnaround times on our website are approximate but almost always met, however during busy periods this could be extended slightly.

Our Products

All of our products are wrapped in protective packaging for transport from our factory to your door. Our drivers are unable to secure packaging so cannot take it away with them, in case it were to blow onto the road when travelling back to base. This must be disposed of by customers. However, until you have fully installed your garden building the packaging will most likely be helpful with covering over stored parts and protecting part built products from the elements.

The images below show a brief reference to how your products will arrive. All of our garden buildings are made from kiln dried quality graded timber if it is to be stored prior to construction and treatment all parts must be covered to prevent moisture from warping and rotting the timber.

 

 

Log cabin pack example

Log Cabin Example

Garden office pack example

Garden Office Example

Summerhouse pack example

Summerhouse Example

Gazebo pack example

Gazebo Example

Shed pack example

Shed Example

Climbing frame pack example

Climbing Frame Example

Arbour frame pack example

Arbour Example

 

 

 

 

 

Delivery Service

 

 

All of our products are delivered using our own fleet of vehicles, not sub-contractors. We have a large number of vehicles and drivers dedicated to delivering our quality products so we can guarantee maximum care is taken during the delivery process.

Our deliveries take place Monday to Friday between the hours of 8:30am and 7:00pm.

It is important that when the delivery vehicle is being unloaded, you check to make sure all of the items and instructions have arrived and are correct. You will receive a components list with your manuals to check your parts against. In the unliklely event that any items are missing or damaged, it is essential that this is noted on a delivery discrepancy form and returned with the delivery driver.

Prices for our delivery services can be found on individual products. 

Please note that goods will be delivered to the first point of contact at the front of your property e.g. on your driveway. This must be within 20m from the delivery vehicle (Safely Parked at Kerbside). Our team will be responsible for assessing the risk of carrying out an assisted delivery upon arrival at the property. If they feel that there is no clear access as stated above, they will have to leave the items at the kerbside.

Should you require further information on our assisted delivery services, please click here to read our Terms and Conditions, alternatively contact a member of our Sales Team

Collection

 

You can opt for collection if you wish, however, this must be done at the point of order. You must have the appropriate vehicles to transport your order from our site to its final destination. This could mean hiring a vehicle for the collection, so please ensure that the vehicle you use is large enough to take the weight of the items you're collecting. The vehicle also needs to be able to take the longest part of your product.

 

When transporting glass, please secure it, preventing it from moving or items falling onto it. It is crucial, not to lean or stand the glass up on a hard surface as this has the potential to cause nicks in the pane. These nicks could then become larger problems in the future, resulting in having to replace the glass.

 

A member of our Sales Team will be able to advise you on the steps to take when arranging your collection.

 

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