Contact Us
Email Us
Brochures
Customer Login
Your Basket
Saved Products
Delivery alert thin
Dunster House Ltd.
Incorporated. 1994
Search results
Lines re-open today at 8:30AM
Delivery alert thin
  • Price Match Promise
  • Price Match Promise
1
Choose your option
Choose your option
Front Wall Panel GL
£0.00
APPROX 1 - 7 WORKING DAYS
2
Delivery choices
Apply
Incorrect postcode entered
Delivery
TOTAL: 
£0.00 
inc. VAT
ajax loader
Add to basket
Product Features
Q
Do you deliver to Scotland?
A: Yes we do, however due to the current unprecedented circumstances surrounding the COVID-19 outbreak we are unable to deliver to Scotland, and a number of other postcodes until future notice.

For more information - Where Do We Deliver?
Q
How is the product delivered off the lorry?
A: On the day of delivery, your goods will be delivered to the first point of contact at the front of your property e.g your driveway. This must be within 20m from the delivery vehicle (safely parked at the kerbside), to allow the driver to transport the goods from the lorry to your property.
Q
What vehicle do you use?
A: We generally deliver with a 7.5-ton HGV flatbed truck which is 8m long and 2.6m wide. Please make us aware if there are issues surrounding access to the property, such as parking restrictions, as will need a clear route/road appropriate to take this size of vehicle.
Q
Do you have showsites?
A: No, we do not have any showrooms or display sites. All business is complete online and via our website. If you do have any queries that haven’t been answered with the information provided online, please feel free to call our sales team on 01234 272445. If you wish to view a particular product, we are happy to arrange a video call or send a pre recorded video to your email address.

Where possible, additional extras ordered separately will be delivered using a third party courier or even Royal Mail parcel delivery for small items.


This will not always be possible when items are large or require specialist transport such as timber treatments. In these situations, our Despatch department will contact you to arrange a delivery date.

Important Notice for All Customers Regarding Measures During COVID-19 Outbreak

 

During the period of uncertainty surrounding the coronavirus pandemic, Dunster House is continuing to follow the official guidance from the UK Government and Public Health England in order to ensure the safety and security of our customers and our staff.



We are continuing to operate at full capacity in terms of our Dispatch and Delivery Service, however we will be implementing some temporary measures in order to minimise the need for contact between our staff and our customers, particularly those customers who may be self-isolating or in quarantine.

 

Please see responses to any questions that may be asked below:



Q: Will my goods be delivered during the COVID-19 period?

A: Yes. We will be delivering all orders whilst also limiting the contact between customers and delivery staff.



Q:  How will you make sure that social contact is adhered to during deliveries?



A: We are taking serious measures to maintain the Health and Safety of both our customers and staff members and will therefore ensure that our delivery drivers maintain a respectful and appropriate distance during delivery.



Q: What happens if I (the customer) am self-isolating?



A: If you are self-isolating and wish to avoid all contact with our delivery drivers, then please inform our Dispatch Team when you receive a call to arrange your delivery. The driver will then place the delivery paperwork through the letter box for you to check against the product. You can then leave the signed paperwork copy on the delivered goods and return to your property whilst the driver remains in the vehicle.



Q: What are the terms and conditions of the delivery?

A: The rest of the terms of delivery remain unchanged. Namely, the drivers will unload your goods from the kerbside and deliver to the front elevation of your property only, such as a driveway. In most cases, parts will be unloaded separately meaning that the delivery can take some time.



Q: Where can I find more information?

A: If you have any questions regarding your delivery, you can telephone our Dispatch Team. Contact details for the Dispatch Team of your nearest branch can be found on your order confirmation. If you need to track your delivery or access your manuals in advance of your delivery, you can visit the Customer Log In Area of our website https://dunsterhouse.co.uk/customer-login-area/log-in



Thank you for taking the time to read about our terms and advice during this period. We hope you can enjoy your Dunster House garden product for many years to come.

Trustpilot
Subscribe to our newsletter!
Subscribe to our newsletter!
back to top black banner