The world is facing a unique challenge at the moment. Like you, and everyone else we are taking the spread of Coronavirus (Covid-19) seriously and we recognise that we have a responsibility to our customers, to our staff and those around us to keep us safe and healthy. We are constantly listening and checking for updates and advice from the Government in regards to this situation to keep ourselves informed and we will adapt accordingly.
Please see responses to any questions that may be asked below:
Q: Will my goods be delivered during the COVID-19 period?
A: Yes. We will be delivering orders and operating a contactless delivery policy.
Q: It is safe to receive deliveries during the COVID-19 outbreak?
A: Yes. The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low. For further info please follow the link below to the World Health Organization information. https://www.who.int/news-room/q-a-detail/q-a-coronaviruses
Q: What happens if I (the customer) am self-isolating?
A: If you or anybody living at the delivery address has displayed possible coronavirus symptoms resulting in self-isolation, we kindly ask you to inform us so that we can reschedule your delivery until after the isolation period has ended.
Q: What are the terms and conditions of the delivery?
A: The rest of the terms of delivery remain unchanged. Namely, the drivers will unload your goods from the kerbside and deliver to the front elevation of your property only, such as a driveway. In most cases, parts will be unloaded separately meaning that the delivery can take some time.
Q: Where can I find more information?
A: If you have any questions regarding your delivery, you can telephone our Dispatch Team. Contact details for the Dispatch Team of your nearest branch can be found on your order confirmation. If you need to track your delivery or access your manuals in advance of your delivery, you can visit the Customer Log In Area of our website https://dunsterhouse.co.uk/customer-login-area/log-in
Thank you for taking the time to read about our terms and advice during this period. We hope you can enjoy your Dunster House garden product for many years to come.