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Dunster House Ltd.
Established 1994
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FREE DELIVERY
ON MOST ORDERS
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UK COMPANY
responsibly sourced timber
RESPONSIBLY SOURCED TIMBER
millions of products
MILLIONS OF PRODUCTS SOLD
1:
Specification, Structure & Strength
Info Wall strength:
APPROX 1 - 15 WORKING DAYS
£7,079.99 †
£6,039.99 
SAVE £1040
Includes:
45mm Walls + 19mm Floor + 19mm Roof + 24mm Double Glazing
APPROX 5 - 6 WEEKS
£8,964.99 †
£7,469.99 
SAVE £1495
Includes:
45mm Walls + 19mm Floor + 19mm Roof + uPVC Windows & Doors
Info Roof and floor thickness:
2:
Additional Windows & Doors
3:
Insulation Options
4:
Roof Covering And Treatment Options
5:
Extend Your Building
6:
Optional Extras
7:
Foundation Options
8:
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Free Delivery Info
TOTAL: 
£6,039.99  
inc. VAT
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Specification For
(Change wall thickness on customization tab to update information)
Click here for Features and Benefits VIDEO

Slow Grown Spruce

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Slow grown spruce panels
 
Slow-Grown Spruce, Not Cheap Pine
 

Unlike our competitors, we only use high-quality spruce timber in our garden log cabins rather than cheap pine or mixed timber. Why do we use slow grown spruce rather than the much cheaper knotty pine alternatives?

 

Spruce is considered more stable as it expands and contracts less than pine. This stability means that the spruce walls of our garden buildings minimise gaps appearing as the timber changes along with the weather.  We responsibly source all our timber, where it grows slowly in the cold northern regions. We all know the old adage of counting the rings to see how old a tree is, well our timber grows slower, and takes longer to get to size meaning it has more rings in it. This means it has a tighter grain, and each ring helps prevent cracks and shakes appearing in the densely packed timber.

 

Our garden buildings really are built to last therefore we use only the highest quality, slow-grown spruce.  Spruce is much more resilient to warps and splits compared to its cheaper alternative pine. Being a whitewood, it doesn’t discolour anywhere near as much as pine so it is also much more aesthetically pleasing for a log cabin. Considered more stable, less knotty and resinous than pine, spruce will also produce a lot less sap. It is also less dense meaning it is not as susceptible to mould and rot.

 

Many manufacturers use a mix of timber saving them money. They will buy the lowest cost timber and then mix these up during production, often using finger joints. Ending up with a cabin, where the walls are a mix of pine (redwood) and spruce (whitewood). Not only does the log cabin then look comical, with stripy walls of different timbers, but this just shows a lack of pride about the finished product. 

 

10 Year Pressure Treated Timber Guarantee

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log cabin 10 year guarantee
 
10 Year Pressure Treated Guarantee
 
Other companies claim that they offer a 10 year Guarantee on their untreated timber. If you read the small print, you'll find that these Guarantees are pointless. They cover the cabin against rot and insect infestation only if you, the customer, treat the cabin every year with a good quality preservative. Why are these Companies offering a Guarantee for something that you are going to have to do yourself? How could you prove you had treated it if you tried to make a claim? We don't offer pointless Guarantees. We guarantee that our pressure treated timber and our galvanised metal will last for 10 years without yearly labour from you. 

Plastic Vents

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plastic vents for pressure treated garden building
 
Vents Included  
 
All our log cabins come with air vents as standard. This is to ensure airflow and minimise moisture at all times. Some competitors charge you extra for these or again, do not even offer them. 

Preassembled Windows

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Dunster House Preassembled Windows, Doors and HardwareOURS
Competitor Non Assembled Windows, Doors and HardwareTHEIRS
 
 
Preassembled Windows, Doors and Hardware
When constructing your log cabin, you do not need to worry about putting our windows or doors together as they come preassembled. So, you simply need to slot them in after all, we take pride in our DIY-friendly designed products. Many competitor products require you to painstakingly construct the windows, doors and other hardware, such as handles and window trims, and install the glass.
 
Did you know? You can also add a little character to your windows with some stylish Georgian bars, which we supply as standard, however this is entirely optional and up to you. Not all products offer Georgian bars, so be sure to check the product specification.

Wide Opening Windows

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Wide Opening Windows Log Cabins
 
Wide Opening Windows
 
Our garden log cabins feature key-lockable outward opening windows, so you don’t lose internal space, allowing you to accommodate furniture underneath the window. Our windows have been designed to include draft seals that prevent wind and rain from entering your garden retreat. You may think it’s over the top, we think it’s just standard.

Multipoint Locking Windows

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Dunster House Log Cabin Domestic Style HandlesOURS
Competitor Log Cabin Stay ArmTHEIRS
 
 
Multipoint Locking Windows
Just like our doors, we use espagnolettes, which pull the window tightly into the draft seals attached to the frame. We also supply a solid handle and key that allows you to lock the window whilst you’re away. Most log cabin companies only supply a multi-purpose stay arm opener for both locking and keeping the window open.

Internally Beaded Windows

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Internally Beaded Windows Log Cabins
 
Internally Beaded Windows
 
Both our doors and windows are fitted with internal beading used to secure the glazing in place. This beading style is typically found in uPVC windows and is a proven method of security. However, there are still some companies that externally bead their windows. Allowing intruders to remove the glazing from the outside of your garden house and gain access.

45mm Interlocking Logs

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45mm Interlocking Logs Log Cabins
 
45mm Interlocking Logs
 
We only use full lengths of engineered precision cut and routed tongue and groove timber in our log cabins. These logs go through a process of being planed, leaving you with a smooth finish. We believe that using full lengths of planed timber gives you a more aesthetically pleasing and stronger product.

Other companies are happy to provide you with rough offcuts, glued and finger jointed together, creating a weakened cabin and off-putting appearance.

Pressure Treated Bearers: Ground contact timbers

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avon grande log cabin 3x9 xray bearers
 
Pressure Treated Floor Bearers
 

All of our garden buildings have pressure-treated bearers as standard. As they are exposed to the damp, cold ground. This treatment will prevent them from rot, decay, and insect infestation for up to 10 years. Due to this costly but effective process, we can offer our customers a genuine 10-year guarantee against rot and insect infestation on the bearers. We only suggest that you apply a good quality water repellent to prolong the longevity of the timber.   

 

Shockingly still some of our competitors offer untreated bearers to keep their costs down. Who wants to have to annually deconstruct and re-treat the bearers each year! 

 

All our Pressure Treated timber is for User Class 3

19mm T&G Floor Included As Standard

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Log Cabin 19mm Floor
 
 
19mm T&G Floor Included As Standard
 

Our floors come as standard, but that doesn’t mean we compromise on quality. You may by now have noticed that not all log cabin companies are the same. Beware log cabins with untreated floor bearers, which offer no protection against floor level damp penetration. We could make excuses that you may wish to use the patio as a base, as in some European countries, but we are in the UK and our customers expect to get the floor included, after all its an integral part of the building. This doesn’t mean either that we use low-grade timber bearers, because as the saying goes, out of sight out of mind! 

 

All of our log cabins are supplied with pressure treated floor bearers and 19mm slow-grown spruce tongue & groove floorboards as standard. It is the perfect material for the job, especially when comparing to cheaper pine and OSB board found in the market. Our floorboards create a strong surface with an attractive appearance.

 

Subject to how you’re going to use your log cabin, and whether it’s for all-year-round use, you should consider adding floor insulation. Heat loss through cold rising up accounts for a lot of discomfort. Our 25mm thick polyisocyanurate insulation can be fitted between the bearers of the cabin prior to putting in the floorboards. This will lower the U-Value of your floor from 2.81 W/m2 K to just 0.77 W/m2 K, saving you money on heating and helping to keep your feet warm in those cold evenings! 

 

19mm T&G Roof Included As Standard

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19mm log cabin roof
 
19mm T&G Roof Included As Standard
 

All of our log cabins are supplied with 19mm tongue & groove roof boards as standard. We make our roof from single pieces of slow-grown spruce as this is the perfect material for the job, especially when comparing to alternatives found on the market. Our tongue & groove roof boards are fitted in the same way where each board is slotted into the next, creating a strong surface and attractive ceiling.

 

Our roof insulation is supplied as panels of 25mm thick polyisocyanurate sheets which are supplied already chemically bonded to MR P5 boarding. These sheets are very easy to fit to the roof of your cabin, they simply need to be screwed down through the sheet into the roof board below. This giving you a very quick, easy and cost-effective way of lowering the U-value of your roof from 3.49 W/m2 K (for just 19mm roof boards) to a far more efficient 0.76 W/m2 K (19mm roof boards and insulation).

 

Avoid Planning Permission: Less Than 2.5m Tall

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avon grande log cabin under 2.5m avoid planning permission
 
Avoid Planning Permission
 
This building is under 2.5m high. Why does this matter? Under permitted development rights, buildings under 2.5m high can be placed as close as you want to a boundary (eg. a fence line) without planning permission. Buildings that are over 2.5m high need to be placed over 2m away from any boundary (eg. a fence line), which could lead to a lot of wasted space. If you want to find out more about permitted development rights see our planning guide planning guide

Adjustable Storm Braces

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Log cabin storm braces
 
Adjustable Storm Braces
 
Unlike other log cabins on the market ours are supplied as standard, tie the log cabin together and are adjustable. Our adjustable storm braces allow for natural movement of the cabin, which helps prevent gaps appearing between wall logs as the logs settle and move.
 

4 Point Door Lock system

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Dunster House 4 Point Locking SystemOURS
Competitor 2 Point Locking SystemTHEIRS
 
 
Domestic Style Door Locking System
 

Your security is of the utmost importance to us.  You have invested your precious time, thought, and money into creating your perfect cabin, therefore we want to ensure your valuables are as safe as they would be inside your own home. 

 

Our doors feature an industry-leading domestic standard 4-point locking system consisting of espagnolettes, which slide in opposite directions as well as a 6-pin Euro cylinder, which has been tested to BSEN 1303:2005 classification. Making it difficult for intruders to break in and steal your precious belongings.

 

Most companies will use a cheap and simple 2-point locking system. For us it’s a no-brainer – why would you compromise your security when we offer the best on the market!

 

4mm Toughened Glass

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timber outbuilding toughened glass
wooden outbuilding styrene
 
Real Glass, Not Plastic
 

Unlike most log cabin companies that fit their products with either plastic glazing such as styrene, acrylic and Perspex or shed-spec glass alternatives such as 3mm horticultural glass we don’t. We break the mould by only using 4mm toughened glass, as we feel this is the most durable and secure in comparison to the rest – trust us, we’ve tested it.

 

During our rigorous testing, we found that toughened glass was harder to scratch, harder to break and safer to clear up when our brick eventualy broke through. It’s clear to see that our 4mm toughened glass is the best choice for any outdoor building.   

 

Our 34mm and 45mm log cabins come with 24mm double glazing included at no extra cost. Our 24mm double glazed sealed unit comprises of two, 4mm single glazed panes of toughened glass on either side of an aluminium spacer bar, designed to absorb any excess moisture within the sealed unit.

 

All our sealed units conform to BS EN 1279 standards. This standard covers the requirements for insulating glass units, including thermal and sound insulation. The sealed units are tested to show that they will not suffer from any form of condensation within the unit.

 

Quite simply we don’t believe in compromising on quality!  

 

Tallest Doors (Walkthrough Height)

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Tallest Doors (Walkthrough Height)  Avon W3.0
 
Industry Leading Walkthrough Height
 
We were the first on the market to provide tall walkthrough height to the UK market. There's no need to 'duck' on the way in through our quality double French doors. With a tall walkthrough height of 6'2" (1.88m) you’re free to move in and out of your cabin concussion free. There are other companies who have tried to copy us but have had to include the doorframe as part of the walkthrough height!​
 

Adjustable Hinges & Friction Stays

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Log Cabin Friction Stays
 
Adjustable Friction Stays
 
You’ve probably at some point left the window open and it's suddenly started to rain. Usually, this would be an issue for log cabins with normal window hinges as they could rust. However, there’s no need to panic as our expertly joined windows come with our 5-star stainless steel friction stays, typically found on the uPVC windows in your home. This eliminates the needs for the typically found stay arm openers, commonly used on log cabins. 
 

Avoid Sagging Roofs

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Log Cabin Avoid Sagging Roof
 
Heavy Duty Roof Purlins
 
Purlins are the horizontal roof beams that are used for structural support in buildings. We use very thick, heavy-duty roof purlins to support your cabin.  At 140mm x 45mm they are amongst the thickest purlins available on the UK market. Competitors will often use thinner purlins to keep their costs down which means their roofs will not be as strong as ours. Using thinner purlins risks the roof collapsing or sagging during extreme weather – and that’s the last thing anyone wants!
 

Flyscreens Now Available

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Flyscreens now available
 
Flyscreens Available
Add a flyscreen to the windows of your garden building, so you can benefit from letting the fresh air in while keeping those pesky insects out, without restricting visibility. An insect screen will allow you to still view out of the window to survey your surroundings, watch nature and look out at the beauty of your garden.

As the effects of global warming take place, the Earth is changing, with reports suggesting an expected increase in the number of insects around the world. An increase in temperatures over the coming years will speed up the growth rate of some insects. This includes the domestic housefly, which could see a rapid rise in its population. Order your flyscreens now to protect you for the future.

 

Keeps out insects


It’s always nice to be able to throw open the windows of your garden room to enjoy a warm summer breeze or cooling air. With the addition of a flyscreen mesh, you can enjoy the warm weather without worrying about unwanted insects getting in. Keep those flying insects from buzzing around as you try to work in your garden office or relax in your summer house.

 

Ventilation and comfort

 

Ventilation and circulation of fresh air is also important for the wellbeing of you and your garden building and helps to maintain a relaxed and comfortable environment inside. Flyscreens for windows give effective protection so you don’t have the annoyance of flies and other creepy crawlies.

 

Durable materials

 

The fly mesh is made of strong and water-resistant materials to last. 
Easy to fit

 

It is provided as a simple ready to install screen to fit the size of your garden room or log cabin window and fixes to the window frame. Easy to follow instructions will be provided alongside your order.

 

Easy to use

 

The roller flyscreen is easy to operate, with a handle to pull it down when the window is open, and a small clip will keep the screen in place. When not in use, the retractable flyscreen design allows it to be discreetly hidden away. 

Double Glazing Included

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24mm Double Glazing Included as StandardOURS
Competitor Less Effective 14mm GlazingTHEIRS
 
 
Double Glazing Included As Standard!

Our 34mm and 45mm log cabins come with double glazing included at no extra cost. Our 24mm double glazed sealed unit comprises of two 4mm single glazed panes of toughened glass on either side of an aluminium spacer bar, designed to absorb any excess moisture within the sealed unit.

 

All our sealed units conform to BS EN 1279 standards. This standard covers the requirements for insulating glass units, including thermal and sound insulation. The sealed units are tested to show that they will not suffer from any form of condensation within the unit.

 

Quite simply we do not believe in compromising on quality!  

 

Be wary of cheaper log cabins provided by some competitors offering less effective 14mm double glazing, which provides less sound and thermal insulation.

Practical Design

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Precision Engineered Interlocking Chamfered LogsOURS
Competitor Poorly Designed Log CabinTHEIRS
 
 
Practical and Expertly Engineered by Design

Our cabin logs are designed to interlock with a chamfered finish to ensure a snug fit. The chamfered notch system is designed to prevent damp or wind penetration. Our interlocking logs make for speedy installation and minimal need for tools. Our garden buildings have been designed on the basis that any competent DIY customer will have no problem installing a product themselves in a short amount of time.

 

Unlike some competitors, we provide interlocking precision-engineered chamfered logs. Keeping your log cabin watertight and free from unsightly draft-producing gaps.

Designed for the DIY Market

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Designed for the DIY Market 

All our garden buildings have been designed on the basis that any competent DIY customer should have no problem installing a product themselves in a short amount of time. You do not have to be an expert at DIY to build a Dunster House garden building, as we do provide you with comprehensive pictorial instructions. We totally understand that DIY is not for everyone therefore, you may want to consider getting in touch with a local carpenter or handyman to install it for you. But before you do, check out our construction video and decide for yourself! 

 

Full-Length Floorboards NOT Half-Cut Boards

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Dunster House Full Length Floorboards Included as StandardOURS
Competitor Half Cut FloorboardsTHEIRS
 
 
Full-Length Floorboards NOT Half-Cut Boards
We provide full-length floorboards NOT Half cut boards commonly supplied by competitors.

Did you know? Unlike some competitors, our flooring is not charged at an extra cost AND our full-length boards make DIY install easier and look far nicer!

Concealed Hinges & Screws For Enhanced Security

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Dunster House Secure Concealed Hinges and ScrewsOURS
Competitor Unsecure Hinges and ScrewsTHEIRS
 
 
Concealed Hinges & Screws For Enhanced Security
 
It is the small details that matter…

When choosing a cabin, it is important to think about security. In addition to our industry-leading multi-point locking systems, we also ensure that our window and door hinges are concealed.
 
Unlike some competitors, you cannot simply use a screwdriver to remove a window or door. We ensure that screws are concealed.

Why? Because your security matters!

Have a question?


What is a Log Cabin?

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A Log Cabin is a garden building constructed using individual lengths of timber (logs), which interlock to form a solid structure. Log Cabins can have numerous uses, such as a garden retreat or garden office, an extra family room, a games room, a music room, a gym... the list is endless.

Our Log Cabins are made from slow-grown spruce, and feature pressure treated bearers, 4mm toughened glass and domestic locking systems.

How big is this Log Cabin?

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This Log Cabin's measurements are: 2.99m (9' 9") x 8.98m (29' 5")

How high is this Log Cabin?

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It is 2.38m (7' 9") high

How much is this Log Cabin?

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This product starts from £ 6039.99

What base do I need for this Log Cabin?

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We recommend a flat, level concrete base at least 100mm bigger on each side. e.g. A 4m by 3m building would have a base of 4.2m by 3.2m See more details here.

Do I need planning permission?

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Due to the unique design of a Dunster House product, in the vast majority of cases our garden buildings can be installed without the need for planning permission.

However, there are a few other factors to consider:

As all properties are different in size, shape and style we can only advise based on how we have designed our products, not on your property.

When to consider planning permission:

  • - If the garden building exceeds over 2.5m tall - the majority of Dunster House buildings do not exceed this.
  • - If you intend on putting an outbuilding in front of the main elevation of your property (as it was originally built or as it was on 1st July 1948) will require Planning Permission.
  • - If you live in a listed or graded building
  • - If you live in a designated area such as areas of outstanding natural beauty, national parks, world heritage sites and conservation areas.
  • - If there is a possibility that over 50% of your garden would be taken up by outbuildings.

Click here for more information on Garden Building Planning Permission in the UK.

Still not sure?

If you are still in doubt, we highly recommend getting in contact with your local authority before making a final purchase.

What are U-values?

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U-values tell us about the heat loss properties of the material you are measuring. The lower the number, the better insulated the Log Cabin will be. Find out more here.

Do you install?

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Unfortunately, we do not offer installation currently. All our garden buildings have been designed on the basis that any competent DIY customer will have no problem installing a product themselves in a short amount of time.

You do not have to be an expert at DIY to build a Dunster House garden building, as we do provide you with comprehensive pictorial instructions. Also, if you prefer video tutorials, we do have a selection of videos on YouTube which will support you in building your product.

We totally understand that DIY is not for everyone and it can be very overwhelming to start building your own garden product. Therefore, you may want to consider getting in touch with a local carpenter or handyman to install it for you.

If you do take on the challenge to put your garden building together, we are always here to help. Do not hesitate to contact us at any stage of putting your product together and we can provide you with all the assistance you may need. Contact our customer service team via email at cs@dunsterhouse.co.uk.

How to keep my log cabin warm?

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There are several options available when looking at how to keep your log cabin warm. Firstly, if you are only planning to use your log cabin occasionally, we would just recommend putting in a small electric heater in the cabin. Usually you would turn that on 20 minutes before you are going to use it to kill of the chill.

However, if you are planning to use your log cabin all year round for either business purposes or a play area etc, we offer different wall thicknesses on our cabins. 28mm, 45mm and 62mm (insulated) are the options available - further details on insulation is below.

We have designed a unique concept - the Warmalog range, which is our insulated range of cabins. The cabin walls, roof and floor have all been insulated with polyisocyanurate to help you keep warm in the winter and cool in the summer. The wall thickness is equivalent to having a standard cabin with walls 140mm thick.

Discover our Warmalog Collection

Alternatively, all our garden offices are fully insulated too, which is a great other option for our customers. Again, we use polyisocyanurate throughout the whole building, not Rockwool or foil backed bubble wrap like some competitors are using. The heat retention properties in our offices also help you spend less on your energy bills, by allowing you to not have the heating on for long.

Discover our Garden Office Range

Can the window be installed on the opposite side of the cabin?

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The window can be fitted on either the left or right hand side of the Log Cabin.

Do you deliver to Scotland?

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Yes, we do! Some postcode restrictions do apply however we are pleased to be able to deliver to many parts of Scotland.

For more information - Where Do We Deliver?

Does Dunster House Responsibly Source Its Timber?

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Dunster House commit to continuously improve the sustainability level of our sourcing, by favouring stricter more credible certification and verification standards, and sourcing requirements. We are committed to avoiding sourcing from unknown or unsustainable sources.

Where possible, Dunster House are committed to procuring wood products that have been certified against credible, internationally recognised standards for good forest management, to ensure that material originates from well managed forests. In line with this, we preference products certified to the standards of FSC (Forest Stewardship Council) and PEFC (Programme for the Endorsement of Forest Certification).

What about illegal timber?

Dunster House are committed to sourcing only material that is produced, processed and traded according to applicable legislation.

What is your Environmental Responsibility policy?

Dunster House are committed to promoting responsible stewardship of the environment and its natural resources. We are committed to lessening the impact on the environment caused by our own activities, and those of our suppliers.

Do you have a Supply Chain Management policy?

Dunster House will ensure that information about suppliers and material is gathered as part of the RPP. We will ensure regular engagement with our suppliers to ensure compliance with UKTR requirements, working with them to ensure continuous improvements. We will also specify that, wherever possible, that material sourced is covered by FSC and PEFC, to ensure responsible forest management.

Do I need to cut out the space to fit any additional windows and doors?

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Yes. Any additional windows and doors that you choose to purchase as an extra with your garden building will require you to cut an aperture in order to fit it in.

Have a question?


We deliver our products to mainland United Kingdom (England, Wales and most of Scotland). Some exceptions apply; these are illustrated on the map below.



Postcodes affected include:


  • TR 
  • TQ6, 7, 8, 9 
  • EX19, 20, 21, 22, 23, 38, 39
  • LD2, 3, 4, 5
  • PL10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34, 35 
  • SA3, 4, 5, 6, 7, 8, 9, 14, 15, 16, 17, 18, 19, 20, 31, 32, 33, 34, 35, 36, 37, 38, 39, 40, 41, 42, 43, 44, 45, 46, 47, 48, 70, 71, 72, 73, 61, 62, 63, 64, 65, 66, 67, 68 and 69
  • KW 
  • HS 
  • ZE 
  • KA27, 28 
  • IV1, 4, 6, 7, 8, 9, 10, 11, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 40, 41, 42, 43, 44, 45, 46, 47, 48, 49, 51, 52, 53, 54, 55, 56, 63 
  • PA20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34, 35, 36, 37, 38, 39, 41, 42, 43, 44, 45, 46, 47, 48, 49, 60, 61, 62, 63, 64, 65, 66, 67, 68, 69, 70, 71, 72, 73, 74, 75, 76, 77, 78, 80 
  • PH32, 33, 34, 35, 36, 37, 38, 39, 40, 41, 42, 43, 44 

Delivery Price

Green - Free Assisted Delivery

Red - We are unable to deliver to these areas.

Purple - For orders to Ireland & Northern Ireland, please visit our Distributor in Ireland here.



Delivery Service

All of our products are delivered using our own fleet of vehicles, not sub-contractors. We have a large number of vehicles dedicated to delivering our quality products so we can guarantee maximum care is taken during the delivery process.


Our deliveries take place Monday to Friday between the hours of 8:00am and 6:00pm.


When the delivery vehicle is unloaded, it is important that you check to make sure all of the items and instructions have arrived and are correct. You will also receive a component list to check your items against. If anything is missing or damaged, it is essential that you note this on your paper work when you hand it back to the delivery driver.


Prices for our delivery services can be found on individual products.


Please note that goods will be delivered to the first point of contact at the front of your property e.g. on your driveway. This must be within 20m from the delivery vehicle (Safely Parked at Kerbside). Our team will be responsible for assessing the risk of carrying out delivery upon arrival at the property.


Should you require further information on our assisted delivery services, please click here to read our Terms and Conditions, alternatively you can contact a member of our Sales Team.





Q: Where can I find more information?

A: If you have any questions regarding your delivery, you can telephone our Dispatch Team. Contact details for the Dispatch Team of your nearest branch can be found on your order confirmation. If you need to track your delivery or access your manuals in advance of your delivery, you can visit the Customer Log In Area of our website https://dunsterhouse.co.uk/customer-login-area/log-in



Thank you for taking the time to read about our terms and advice during this period. We hope you can enjoy your Dunster House garden product for many years to come.

To ensure the very best quality, we only use slow-grown White Spruce Timber, which is harvested in cold climates to ensure solid, dense log rings. This gives the wood superior strength and longevity, and also a much more consistent colour than the likes of Pine.

 

Despite the care we take in selecting the very best Timber available, it’s not like predictable brick or cold steel, this natural material has characteristics and quirks unique to every log.

 

Because our timber logs once fed water and nutrients back and forth from its roots to its leaves, its very nature is to be porous and swell up when it gets wet. Any wooden product will do this throughout its life, but there are a few things you can do to help limit this movement.

 

These include:

1. A great design!

  • Don’t worry, we’ve got this one covered. We’re experts when it comes to all things timber, so we have designed our products from the ground up with its natural properties in mind.

2. Water Repellent Treatment.

  • How you customise and decorate your product is up to you, however we would recommend that you use an appropriate water repellent treatment. This really helps minimise the amount of moisture that the timber can absorb. Therefore minimising the risk of any major movement.
  • (Please note: water repellent treatment is not the same as pressure treatment, which protects against rot and insect infestation, and which we guarantee for 10 Years!)
  • On pressure-treated timbers, you may notice some subtle striation marks. These marks sometimes appear during the drying process of timbers. Fear not! In time, the marks will begin to fade as the sun starts to lighten the wood.

 

Striaton

 

3. Ventilation.

  • Keeping your timber building ventilated is no less important than keeping your house well ventilated. This is especially true if you plan to cover up your floorboards with something (double check with an expert, that the material is suitable to do so), as moisture can become trapped between layers of non-breathable materials and build-up, leading to floors becoming rotten.

4. Regular Seasonal Maintenance.

  • Whether you opt to build your product yourself, don’t be afraid to tighten the odd bolt here and there. Your product is a life improving investment, so it’s only right to give it some love and care from time to time. Make sure that it’s properly treated before the rainy months, and you make adjustments to doors and window frames, when needed.

 

Natural Timber Properties

After building your timber product, this natural construction will begin to ‘settle’. This means that you will likely see some natural timber imperfections appear. These types of natural imperfections can include:

 

  • Cracks

 

Cracks On Wood

 

  • Splits

Splits On Timber Held With A Green Rounded Safety Cap

  • Shakes

 

Shakes On Wood Panel

 

  • Warping / Twisting

Warped wood panels, twisted Wood panels

 

  • Expansion and Contraction

 

Expansion And Contraction Of Wood On Garden Building

 

Please be aware that, as these are natural timber properties they are not considered as defects under our Terms & Conditions (for more information, check out our Ts&Cs here). However, in most cases, these imperfections will not impact the integrity or function of your timber product, and/or can easily be rectified. For advice on how to rectify these and for more support, please get in touch with our Customer Services Team on cs@dunsterhouse.co.uk.

 

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† Reference to Price on 22nd December 2023
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