Where possible, additional extras ordered separately will be delivered using a third party courier or even Royal Mail parcel delivery for small items.
This will not always be possible when items are large or require specialist transport such as timber treatments. In these situations, our Despatch department will contact you to arrange a delivery date and delivery charges may be incurred.
Important Notice for All Customers Regarding Measures During COVID-19 Outbreak
During the period of uncertainty surrounding the coronavirus pandemic, Dunster House is continuing to follow the official guidance from the UK Government and Public Health England in order to ensure the safety and security of our customers and our staff.
We are continuing to operate at full capacity in terms of our Dispatch and Delivery Service, however we will be implementing some temporary measures in order to minimise the need for contact between our staff and our customers, particularly those customers who may be self-isolating or in quarantine.
Please see responses to any questions that may be asked below:
Q: Will my goods be delivered during the COVID-19 period?
A: Yes. We will be delivering all orders whilst also limiting the contact between customers and delivery staff.
Q: How will you make sure that social contact is adhered to during deliveries?
A: We are taking serious measures to maintain the Health and Safety of both our customers and staff members and will therefore ensure that our delivery drivers maintain a respectful and appropriate distance during delivery.
Q: What happens if I (the customer) am self-isolating?
A: If you are self-isolating and wish to avoid all contact with our delivery drivers, then please inform our Dispatch Team when you receive a call to arrange your delivery. The driver will then place the delivery paperwork through the letter box for you to check against the product. You can then leave the signed paperwork copy on the delivered goods and return to your property whilst the driver remains in the vehicle.
Q: What are the terms and conditions of the delivery?
A: The rest of the terms of delivery remain unchanged. Namely, the drivers will unload your goods from the kerbside and deliver to the front elevation of your property only, such as a driveway. In most cases, parts will be unloaded separately meaning that the delivery can take some time.
Q: Where can I find more information?
A: If you have any questions regarding your delivery, you can telephone our Dispatch Team. Contact details for the Dispatch Team of your nearest branch can be found on your order confirmation. If you need to track your delivery or access your manuals in advance of your delivery, you can visit the Customer Log In Area of our website https://dunsterhouse.co.uk/customer-login-area/log-in
Thank you for taking the time to read about our terms and advice during this period. We hope you can enjoy your Dunster House garden product for many years to come.