Robin and Karen Newhouse live in Warwickshire and are both retired. They have recently bought a Valerie Summerhouse and in their own words have described it as "Valerie is our saviour and came to our rescue just a couple of months ago, and we are delighted!"
This is their story.
Karen Newhouse wanted a Conservatory in her garden for longer than her husband Robin can remember. The only problem was a suitable location to catch the evening sun - as no party of the house was in the right place at the right time!
"My wife has always wanted a conservatory but there was insufficient space in our garden where the sun reaches and we wanted some outside space protected from the weather."
One day they had a brainwave - a Summerhouse located in the right part of the garden would do the trick - now the problem was finding one of the right size to fit in with their existing landscaping and garden layout.
"We decided that it would be possible to overcome this problem if we could have a building in the right place, but there were limitations on space available."
"The design had to be compact, attractive and fit in with the character of our garden, which can best be described as a 'Cottage Garden' and had to have plenty of glass so that we could enjoy the view, and easy access. We were looking for an attractive design that was contemporary, rather than modern."
Robin and Karen didn't even feel the need to search for other competitors products or compare the prices and quality of our range with other existing Summerhouses in the market. They were simply delighted with the look of our range and the service they had received when visiting our display garden.
"Dunster House just happened to come up at the top of our Google search one Sunday afternoon, and there just happened to be a Sale on at the time, so we rang for more information and talked to the staff, with a view to making a visit to view the range."
"We were very satisfied with the service and help we received late on a Sunday afternoon, the visit was arranged, and, mindful of the sale ending the next day, we felt happy to place an online order there and then!"
As the couple isn't very skilful in DIY they just decided to have the Summerhouse erected by our team and were quite happy with their courteous manners and proficiency.
"We chose to have the Summerhouse erected, as we did not have the required DIY skills, and by placing the order before the price increase we had a contribution to the extra costs! The slabs where the Summerhouse would be located needed re-laying and this was arranged by a local tradesman within the timescales set by the delivery schedule. All went smoothly and our 'Valerie' arrived on time and was erected by polite and efficient staff."
"We now have an all-weather outside space, which acts as a conservatory, enabling us to view the garden from a different vantage point, especially useful when the weather turns cooler or windy, when we would otherwise have had to have gone inside. In particular we can now watch all the wildlife in the garden without disturbing them!"
When asked about the reactions from friends and neighbours, the couple couldn't be happier!
"Without exception all our friends are most impressed, we think that the new colours we have chosen, ie Mendip Mist and Cornish Cream, show off our 'Valerie' in her best light, and to make her a little more unique, we have omitted the wooden bars within the windows to enable a more uninterrupted view outside. The views are that it looks as if it was designed to be part of the garden right from the start, and we are very happy with the outcome!"
Although they are extremely pleased with the finished project there may be some more room for improvements. "So far we have managed to make the use of existing garden lighting, but will more than likely bring a 240v supply within to run a small efficient heater for early and late season use."
And we were profoundly proud of what Robin and Karen had to say regarding recommending our company and buying from us again. "We would unreservedly recommend buying from Dunster House to anyone in the market for a similar product, and if we were to move.... we would definitely do it all over again! Professional staff that enjoys their job and gives good customer service - what is not to like?"View More Case Studies