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Dunster House Ltd.
Incorporated. 1994
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Customer Reviews

Carsare Log Cabin Ratings
Michele .
Jun 01, 2019
Excellent from start to finish. Was sent a comprehensive guide for the requirements of the base which I was able to show my builder. I used Dunster House to install my log cabin, worth every penny. Had four installers and had it completed in half a day. The cabin itself looks sturdy and well made, very pleased with my purchase.
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P Cullen
Nov 28, 2018
The quality of the cabin i ordered is exactly what i was hoping for, the service and delivery was professional . I erected this cabin myself and apart from a couple of head scratching moments it was straight forward and rewarding to do. If i did another one it would be easy now. The only suggestion i could make would be to have the instruction manual specific to the cabin you have and not generic, and the online videos although good could be a bit more in depth . Over all very happy , thank you.
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G Houghton
Dec 05, 2018
Totally thrilled with my shed! Its changed my life in a little way, I now work from it. Many thanks
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Gareth Bennett
Aug 30, 2016
Excellent shed and very well put together by the builders that were supplied through Dunster House. When there was an issue regarding a slight leak by one of the windows, the support could have been better and it was frustrating only being able to contact via email but it did all get sorted. Love spending time in our bar/lounge now and the kids love being able to run from it to the garden as well as the neighbours coming around to keep us company.
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Dunster House reply
Dear Gareth. Thank you for your review. It's true that we like to use emails in our customer support. Emails allow you to keep a record of what‘s been said. Phone calls don‘t allow you to keep a record. So, unlike others, we don‘t make false promises and then leave the customer to chase us up to get action with no proof of what‘s been agreed. It also allows complex technical queries to be resolved with the correct department in a fast and efficient manner.
Andrew Faber
Sep 29, 2015
Bad start with one of the staff being too much about sales and not about service. I got the National Sales Manager involved who resolved well. It was delivered when expected and the delivery drivers were very helpful. When assembling some of the wood was tisted which made assembly challenging. A part on the door was broken - I sent a picture and they immediately sent a replacement via courier. Now contstructed and treated it seems like a solid build that does exactly what I want. Overall not great front end but rectifies problems very well which is more important to me...things can go wrong anywhere but how it's fixed seperates companies.
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Dunster House reply
Dear Andrew. Thank you for your review. We are pleased that everything was sorted by our Sales Manager and our Customer Service team and that at the end you are happy with our service. Customer satisfaction is very important to us as is the quality of the service that we provide. 
L Gallagher
Jun 01, 2019
Nice cabin , delivered on time no problems
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