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Dunster House Ltd.
Incorporated. 1994
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Customer Reviews
Rhine Log Cabin Ratings
L
Verified buyer
Great quality product! Delivered on time and easy to assemble got it up and roof on in a day
Lynnmaryp .
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C
Verified buyer
Amazing service and great quality cabin. So glad we purchased through Dunster House as the service was great and would highly recommend. We originally purchased through a different company but they we awful and we cancelled order but Dunster House were amazing!
Carly .
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J
Verified buyer
The whole process from initial viewing at Basingstoke, service from the Sales Team, Administration, Delivery and subsequent technical support was excellent. The product quality is very good, build instructions easy to understand and a competitive price. Overall, a pleasure to deal with Dunster House.
J Hines
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B
Verified buyer
Good quality material, delivery on time.
Bill Stoner
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G
Verified buyer
Hello, my name is Mr G West of Perranporth Cornwall. I recently purchased a Rhine Premium Plus log cabin from you, and I am near completion of this marvellous building. May I take this opportunity to praise your entire company for their courtesy and helpful service throughout, and the very high quality of your products. It's been a great pleasure erecting the cabin, and every one of my friends that have seen it agree that it is Quality. I must also praise your delivery driver Dan Green for his hard work unloading, despite the shower of rain we had halfway through. Although he got drenched, he remained cheerful and courteous to the end. Once again, many thanks. I will be recommending Dunster House to everyone from now on.
George West
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A
Verified buyer
Excellent service great product. Delivered by friendly staff. No problem building it. Up in a day. 4 of us. Recommended.
Alan Baxter
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3
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J
Verified buyer
Absolutely delighted... The build quality is superb.... The doors are not as solid as I'd have liked and the internal lock to hold the doors back we replaced but other than that it's fab...
Jan Peacock
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3
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S
Verified buyer
From ordering to delivery to erection of our Rhine log cabin has been nothing more than perfect.Having looked at several makes of cabin I would highly recommend Dunster House for the build quality of their cabins,from the wood to the fixtures and fittings etc.Any one considering buying a log cabin should take a look at Dunster House.
Sandy Wilkinson
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S
Verified buyer
Bought a summer house last year (2018). Solid building, easy to build, cannot wait to utilise this year.
Ste .
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R
Verified buyer
Delivered promptly and had no issues with the construction whatsoever. Log cabin looks great!
R Anderson
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A
Verified buyer
Good quality materials, clear instructions, good support and all at a very competitive price. Would definitely recommend them.
A Jones
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N
Verified buyer
Great Shed, delivered excellently by the driver, took a day to build by myself, very good, excellent quality.
N Hudson
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R
Verified buyer
Excellent value for money and not too difficult to build. Comes with a wealth of details, some parts are a little confusing though. It took two of us three days to build. Had I not been a carpenter it would have taken a lot longer. The finished product is superb and would highly recommend buying one.
Reginald Smallwood
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R
Verified buyer
We visited the Flixborough depot show cabins and met a really helpful and not pushy salesman. He helped a lot with options and sizes and when we phoned a couple of days later to place the order. The cabin was delivered when promised by 2 really helpful guys who knew what they were doing. The cabin went up according to the instructions with no real problems (only some minor warpage on a few logs which the youtube videos were really helpful for resolving). It took 1 day to get to roof height and another day to get the roof finished, facias on and other finishing bits. It looks really good and now just needs electrics and painting!
Rod .
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C
Verified buyer
Well so far (I have not erected my log cabin yet) I have found Dunster house to be a fantasic organisation from the very start i.e. at their show ground in Bedford to the lads that delivered the cabin. The material lists looks to be very detailed also the directions for erection and the quality of the timber. I speak as a person that spent 30 years in the mechanical construction industry and may be described as a bit perdantic. I can not wait to start erection of the cabin when my hernia operation heals.
Customer .
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E
Verified buyer
Prompt delivery and everything as it should be. Great cabin, all perfect.
Evans .
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R
Verified buyer
I've made the Rhine Cabin, 4 by 3 version it was just me doing it on a concrete base I had made. It went up mostly problem free and I think the advice of sales staff at Bedford was fair and sensible. If I needed another cabin I'd use the same company as its a turnkey solution, you don't need extras. I went for shingle roof and am pleased with it, far better than felt. Realistically I spent a very full week putting it up then another week painting and adding electrics. Still need to do gutter and floor covering. Great product and am pleased with value and quality.
Ron Deller
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2
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J
Verified buyer
Simple to assemble and a good product. Good to deal with and very helpful. Only problem I had was how to fix the bolts on the door, fixed it by not using them and buying 2 different one's. Easy to deal with.
Janet Dixon
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J
Verified buyer
Good initial advice. Communication professional throughout. Good value product!
J Pidgeon
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K
Verified buyer
Splendid. The shed arrived on the day they said it would. It's now up and I've had a few enquiries as to the manufacturers name which I have given out. In trying to post this review I have to accept terms and conditions. Why I've already done that in buying the shed from you?
K Smith
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P
Verified buyer
My experience was excellent. Delivered on time, friendly and helpful team. The build is easy. Took me two days. Only needed help putting the door in. Excellent product. No issues. Highly recommended.
P Hibberd
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H
Verified buyer
Ordered and erected a 4mx3m log cabin; customer service before ordering excellent, all explained clearly with purchase options. Delivery to site timely and easy, helpful to assist driver in off-loading. Option to have built by DH very expensive, almost 50% of cabin cost so self built. Took 2 men 2 days , not sure how DH do in 1 day with 2 men?? Quality product 1st class, fabulous wood; tongue and groove fittings pretty easy to construct, though written instructions very poor if not expert in build. Roofing and flooring takes lot of time, doors took time to fit/align. However, overall finished product really excellent, very pleased and would thoroughly recommend to others
Harrison .
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M
Verified buyer
Excellent service from point of order right through to delivery! The 5 x 3 metre log cabin is great quality and made extremely well all fixtures and fittings are good quality. Assembly is straight forward and simple can’t wait to order my next one!
Mr Shane Raines
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A
Verified buyer
The product is top quality and was relatively easy to put together. Two people are needed to do the roof but apart from that it can be done by one person. Communication was great, delivery was on time and the driver was polite and offloaded quickly. Would highly recommend Dunster House product and staff at all levels. Summer house is looking good, thank you.
Annie W
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l
Verified buyer
We are very happy with the cabin, quick and easy to build, built it in 1 day leaving to felt the roof the second day and then 5 coats of varnish on the floor 3 coats of preservative externally followed by 3 coats of cabin treatment externally, power and data run to cabin final touch of decking to the front all done in 6 days
luke webb
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R
Verified buyer
Customer service very professional, this encourages people to make recommendations, the delivery drivers were prompt and efficient with the minimum of disruption.
R Elsworth
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T
Verified buyer
I am really pleased with my cabin and the sales advice / after sales have been very helpful.
T Parkinson
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1
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M
Verified buyer
Very helpful and professional service. Delivery was smooth and very patiently handled.
Ms Lucas
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R
Verified buyer
After being intially sceptical about using Duster House i was really pleased with the service from point of sale through delivery and ultimatly to the quality of the product. I didnt experience any hard sale at their showrom in Bedford and was dealt with by a really friendly guy called Marcus who was there if we wanted to speak but equally didnt "hover". Product arrived as promised and the guys offloaded and stacked right where i needed it. One small issue is that i would prefer specific instructions rather than a generic book that you find yourself constantly thumbing through but i am being picky. Anyway its not that hard to put up in the first place. Its up now and painted and looking great.
Rob .
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C
Verified buyer
I went for the 45mm Double glazed 4m x 3m as an extra room for my two young girls. Quality of the product was very good and straight forward to assemble. Would recommend.
C Sargent
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2
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T
Verified buyer
Great quality. They were very patient when I had to keep postponing delivery to our new house because of delays in Completion 0f our house purchase.
T Marston-Smith
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j
Verified buyer
So glad that I chose dunster house we couldn't be happier excellent product and was erected and treated in one weekend. My wife is using it as a dog grooming parlour. I insulated with 50mm kingspan then plastic cladding everybody says how good it looks. Anybody reading this review thinking of buying then don't hesitate you won't be disappointed. Thanks dunster house.
james riley
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Dunster House reply
You heard him everyone, don't hesitate! Thank you James!
P
Verified buyer
Fantastic customer services
P Rounce
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G
Verified buyer
On the whole timber was of good quality and there were sufficient extra pieces to replace any badly twisted logs or tongue and groove timbers. The whole cabin went together extremely well . Delivery was On time and both delivery drivers most helpful.
G Harper
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J
Verified buyer
Absolutely delighted with my Rhine log cabin installed today by Marcin, Fred and Paul of Dunster House. Best quality installation work and product I have seen of any cabin displayed anywhere including other manufacturers costing much more. From James at Basingstoke taking our order right through to today's slick installation I couldn't be more pleased. Fuller review on Trust Pilot.
Jane Barber
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J
Verified buyer
Delivery excellent. Driver very efficient. Shed built within 48hours. No snags encountered. Instructions straightforward and easy to follow. Had help at start but finished roof on my own. Decking completed, everything exterior painted, all electrics and machinery reinstated within two weeks of delivery. Delighted with purchase thank you.
Joan Wallace
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L
Verified buyer
Great company to deal with. The quality of my cabin is superb and I really don’t know how they can do it for such a good price. Would thoroughly recommend them.
Livy .
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M
Verified buyer
Bought a large log cabin to use as an office. Lots of information given before we bought the log cabin from the friendly, knowledgable staff. It arrived on the day we specified and the delivery guys were really friendly and helpful. We decided to build the cabin ourselves and it was actually very straight forward (although the instructions could have been slightly more detailed). Very happy with the end result, and everyone comments on how lovely it looks in our garden.
Melissa Freeman
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D
Verified buyer
An excellent product, delivered in just over 3 weeks from order placement. The 2 man delivery team were excellent and very helpful (A very worthwhile extra - 2 man delivery). It took a couple of days to put up, then a couple more to put the insulation and shingles on. I choose the double glazing as an option and had it pressure treated which looks great. Thanks for a quality service/Product.
David Grasby
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G
Verified buyer
everything from ordering to delivery went exactly to plan. We are extremely pleased with our summer house. It was erected quite easily with the plan.Would always recommend you.
G Upton
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M
Verified buyer
-great service at Bedford office -clear advice, liked the on screen stuff, got to the price quickly -lucky to go in and get year end offer on log cabin. -Changed my delivery time and everyone was really helpful to fit me in new schedule Impossible to thing this could be better.
Mr Love
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M
Verified buyer
The cabin that I ordered is perfect. My initial order was processed very professionally where I was given lots of information and guidance which helped me decide on the Rhine Plus Cabin for garden. The delivery was on time and all the components were offloaded onto the site and placed exactly where I needed them. I would recommend purchasing from Dunster House to anyone.Their online videos make putting the cabin together an easy and enjoyable experience. Everything fitted together just perfectly. Thank you Dunster House.
Munasi Porter
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A
Verified buyer
I bought a 4x5 log cabin earlier this year.I have been extremely pleased with it as I use it as my dance and yoga studio.I would highly recommend this company,great customer service.
Angelique Chok-nee
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A
Verified buyer
I bought a 4x5 log cabin earlier this year.I have been extremely pleased with it as I use it as my dance and yoga studio.I would highly recommend this company,great customer service.
Angelique Chok-nee
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J
Verified buyer
Very happy with the log cabin. Everything from delivery to completion of build went without a hitch. Now working in it every day.
J Hunter
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P
Verified buyer
Great purchase well pleased Cabin excellent and easy to put up. I was concerned before delivery about some poor write ups about timber quality. In my opinion it was excellent with only a couple of slightly bent logs and near no damage to the tongue & grooved edges. I did have 45mm logs which might be reason as a double groove to lock logs. Generally a few spare bits supplied including one Log & extra floorboard. so as long as proceeding slowl, you have enough to get new replacement for a single bit of impatience causing perhaps a split. Cabin looks really great when complete
Paul .
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A
Verified buyer
Great cabin, well made, easy to put together and a nice cozy place to be. would recommend to all.
A Grewal
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C
Verified buyer
We are very happy very good quality wood and very easy to put together, super friendly delivery driver ie (Mark) good value for money ideal for hide away in British summer excellent sales personnel and very quick turn around, very professional service would highly recommend this company if you are looking for any type of log cabin/summerhouse.
C Hilton
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N
Verified buyer
Grade A Quality - Fantastic value for money - its a lot bigger inside than it looks in the photos plus no need for sound proofing as the 4.5cm walls keep most of the sound in i.e for playing music etc - overall very happy thanks
Nicholas Taylor
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M
Verified buyer
The ordering on the website was straightforward. The delivery driver was very polite and helpful. The cabin itself exceeded my expectations, Easy to assemble all the family love it a great addition to the garden. Thank you
Mr M Da Silva
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C
Verified buyer
We arranged an appointment as we wanted to be shown sheds types that best for us. We bought a shed very pleased with quality and price I doubt if anyone else could beat. Top quality 5 star all the way
C Taylor
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S
Verified buyer
Very high quality product and a very competitive price. Extremely happy with my purchase. The printable assembly instructions provided are awful. Looking at these will leave you more confused than when you started. However, there are fortunately a few youtube videos that can be followed easily and made the task a doddle.
Steve .
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C
Verified buyer
Although log cabin is not constructed yet , it looks pretty impressive on the floor of my garage,I am not being funny it looks really impressive and quality looks great and delivery was great driver was very helpful and of good knowledge of how to put it all together. So watch this space and ask me again in about 6 weeks and I will give a full description ( if wanted) of how it went. Only negative side is that I had to had it delivered before I was actually ready for it
C Hansen
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G
Verified buyer
Great value. Delivery on time and easily tracked. We bought the Rhine which just needed treating after it was erected.
Glen .
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B
Verified buyer
Bought a 3M x 4M 45mm wall summer house. Arrived on a flat loader. Two guys unloaded it for me and stacked it in my garage. Product is well made and good quality. Great value as I bought it in the winter sale. Haven't erected it yet but everything looks well made and there are very comprehensive instructions.
Bernand Mullins
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R
Verified buyer
I had the log cabin constructed by the company. It took 2 men 2 days and they did an excellent job
R Dennes
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P
Verified buyer
The Rhine shed is an excellent shed, we are really pleased with it, the 2 delivery men were very helpful in putting different sections in different place as requested. The Assembly was quick and straightforward with all parts fitting neatly and correctly into place. This was assembled by by wife and myself and apart from the roofing insulation boards which are large and heavy we did all the work ourselves. We really recommend both Dunster as a company who responded well to all our enquiries. We do have one moan and that is the instructions. If we hadn't been adept at instructions I am not sure everyone could have followed them. When you allocate the part you want it's fine but the instructions are buried in amongst Geneic instructions and we spent most of our time reading about other shed construction looking for parts relevant to us. Dunster need to put together instructions specific to each shed.
Peter Gaines
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C
Verified buyer
We came to Bedford to see various summer houses, we were taken round by Craig Schultz who was very professional and understood our requirements. We placed an order that day for 4.0m x 3.0m Rhine model, we received up dates and further information from Craig regarding paint sealants that we could use and installation manual for our carpenter (who I would recommend to Dunster House as he has installed a few of your summer houses) Delivery was made on the day at an early time (was concerned that you gave a 10 hour slot!!) and I do think that Dunster House can be more accurate in their delivery times even if its am or pm (no body wants to stay in all day waiting for a delivery!!) putting that aside delivery was good, quick and well done. The erection of the summer house was good, all parts there, a few spares which is good and now erected looks great.. just need to paint it now ...
Chris Warlow
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R
Verified buyer
good very good
R Stew
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D
Verified buyer
This is an excellent product, very well priced and built of good quality materials. Dunster House erected it for us and everyone associated with our project were polite and efficient. We are very pleased.
David Thomas
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G
Verified buyer
All good from start to finish built the cabin myself with no problems
Gary And Sharon
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T
Verified buyer
Great all round delivery / product quality very pleased
Terry Waite
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C
Verified buyer
Excellent customer service. Excellent shed
Customer .
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L
Verified buyer
We bought our cabin this year To complete our garden overhaul! We wanted a special place to relax in & entertain those special family and friends....it has now turned into everything we imagined....... and much much more. Everybody loves "The Old No7 Bar" in the garden!
Louise Hall
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E
Verified buyer
Very happy with all contact services, delivery men on time, helpful and polite. Stored lumber for a few month. Summer House now built and I'm very happy with it and the builder had no problem at all with any of it. Excellent product, Highly recommend Dunster House Ltd, their products and service.
Elaine Venier
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D
Verified buyer
Our service was from start to finish was excellent .very friendly staff and very helpful . Our Summerhouse was delivered when stated and we are very happy with the quality on the building . I would recommend Dunster House to anyone .
D Neff
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I
Verified buyer
This is just what I wanted ,it was delivered and stacked in my garden I put it together the next week end every thing was spot on can't fault it it is very very good and I am more than happy with every bit of it
Ian Turp
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M
Verified buyer
Quality Rhine Log Cabin. I received my log cabin within 14 days. Saved myself thousands of pounds by avoiding to build a bricked outer shed. Very reasonably priced. Thank you
Maz .
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M
Verified buyer
We are so happy with our log cabin and would recommend to anyone wanting one.we cannot fault dunster house service and their products,we looked around and went for dunstens and my husband and son did it in 2 full days.this is the reason we gave 5 stars well worth the money.
Margaret Curtis
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V
Verified buyer
I Iove my Summerhouse it is very well made I recommend Dunster house
V Chandler
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D
Verified buyer
Love it helpful to the build
Darren .
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B
Verified buyer
We are delighted with our 4x3 Rhine cabin. Delivery was very efficient. My husband and 2 mates put it up in a day then it took a day to put the floor in and a few hours to put in the extra window which I round recommend. All pieces were there and it slotted together with no problem. I would thoroughly recommend dunster house cabins.
B Wrigley
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M
Verified buyer
Great cabin had no problem at all even got it delivered quicker than i thought
Mr William Steele
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H
Verified buyer
I purchased the cabin to use as a small yoga studio. Luckily my husband is in the building trade so he found it quite simple to understand. Getting the base struts squared up is crucial & a bit tricky. We did not pay for the logs to be treated so did this ourselves - this took several days on & off as every surface has to be treated. Also bear in mind the cost of purchasing the preserver which was approx £100. So you may prefer to have it pre-treated. We were very impressed with how easily the logs slotted together & the ease of fitting doors & windows. We were disappointed with the advice not given about the roofing felt. The salesman knew what the cabin would be usec for and that it would have lights & electricity in, yet he did not say that the basic shed felt would not be adequate. We put this on and then read lots of reviews telling us clearly that shed felt is not adequate. We had to purchase further rolls of underlay & good quality felt suitable for cabins which will be usrd as rooms from Wickes. This added a further £150. We could probably have purchased this from Dunster in the first place ! We were hugely impressed with the guy who delivered the packs. He was really friendly & helpful. We painted the cabin purple as you can see from the photos and everyone has been very complimentary. Overall we are thrilled with this cabin and would be mire than happy for any prospective customer to come and see it and answer any questions about putting it together.
Hazel Tillman
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Dunster House reply
Thank you for your review. We are glad that you are more than happy with your Log Cabin. We must say that we also sell Super Felt and Roof Shingles as an option to protect your cabin’s roof and although we don’t pre-treat the logs you can absolutely buy wall preservative from us with a large range of colours.
T
Verified buyer
Hi, I recently purchased a Rhine premium plus 4 X 3 log cabin and am incredibly pleased with the quality of the product and the fantastic service that dunster house has provided from choosing a cabin to them coming round and installing it. I decided to go for a smaller size cabin in order to save garden space and was worried It wouldn't be large enough to be used as a bar/pub but with a bit of strategic positioning I am happy with the final outcome and look forward to having a drink in it tonight.
Tim Dawson
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A
Verified buyer
Good value product. Fairly easy to construct. Would suggest you take time with that base and make sure it’s right. Would also recommend watching the Dunster House instruction video several times before you start and at the end of day construction. The delivery guys were great, turned up on time and assisted with off loading. Had no problems since construction.
Andy2409t .
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M
Verified buyer
Ordering was easy and the cabin arrived on the specified date. Tracking could be done as well which gave a good indication of arrival time.
Master Calder
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J
Verified buyer
Excellent item, one person 1day up to apex needed 2 with apex and roof up and water tight in 2 days, would use again.
J Wood
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C
Verified buyer
We ordered our 'shed' a few weeks ago, being informed it would take 6 weeks for delivery - this was fine, as we wanted to prepare for the delivery. We were very pleasantly surprised when we received a phone call to say the item was to be delivered on Monday. The order arrived, as promised, mid morning, with two very helpful operatives who parked the lorry where it was most accessible and proceeded to offload the materials for our shed. They were quick, efficient, courteous and thorough, so many thanks to you chaps.We have purchased a shed from Dunster before, and were pleased with the relative ease in erecting, as my husband and I tackled the job together. We haven't started construction yet, but have faith that the build will result in another lovely addition to the garden.
Christine Sharp
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D
Verified buyer
So impressed with my cabin. Fantastic quality it looks amazing and so cozy and warm. I purchased this cabin to work from home in to do beauty therapy. All my clients love it and quality of the wood is fantastic. Very impressed with the service I’ve had with dunster house. Would highly recommend them.
D Casey
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P
Verified buyer
From first enquiry to delivery a professional company. The cabin its self was easy to assemble and of a high quality. Cannot recommend enough
P Dearden
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R
Verified buyer
Excellent experience from order to completion All staf were helpful and answered any queries straight away Looking forwards to furnishing the cabin and making the most of this weather
R Johnson
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M
Verified buyer
Excellent product well engineered and delivered. I assembled the cabin myself but do have building experience. I would recommend non DIY customers to employ the installation team. The only improvement I would like to see are clearer detailed installation instructions and it would be helpful if the bottom and top logs were marked. I don’t think there was any mention of the purlins being handed with a chamfer. Otherwise no complaints!
Mark Huggins
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L
Verified buyer
I read some mixed reviews about Dunster House however I had nothing but a great experience with them. We’re yet to start the build but problems there I suspect will arise from our own limitations as opposed to the service we received from Dunster! They replaced a part promptly and deliver it a second time as we missed the first, and with no charge. I would definitely recommend.
Lorraine Medcraft
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R
Verified buyer
Delivered on time - all kit was correct.(3m x 4m cabin) The delivery guys helped offload at the side of the road. I erected the cabin and it went like clockwork As with any construction:- Make sure base is level, Read the instructions, Take your time. Took one day to get the sides and roof on (with a pal helping) plus another day for doors and windows. Shingles took me three days - hadn't done them before. The doors took a bit of jiggling after a few days but no problem. We are very happy with our new sun-house.
R Palmer
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H
Verified buyer
Excellent quality
Heather Hedley
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A
Verified buyer
Good communication, great delivery team and an awesome end product. Couple of installation stages could have been more clearly written, but the online videos assisted.
Andrea McCrea
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P
Verified buyer
Just a quick email to let you know how pleased my wife and i are with our summerhouse, the quality is first class and everything went together well. I would also like to give a warm thankyou to your friendly delivery driver Craig who was very helpful and made sure that the delivery was stacked properly and protected from the weather, he is a credit to your company. Yours sincerely, P.J.Sambrook
Peter John Sambrook
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M
Verified buyer
Delivered on time, stacked neatly. My husband has been building it for 3 days, looking lovely, can’t wait to decorate interior. We have connected it to our house and doing a knock through this weekend. Had problem with doors but found a very helpful troubleshooter online.
Miss Kayleigh Williams
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e
Verified buyer
Absolutely delighted with our new cabin, great communication, the men that came to errect it were very good and did a brilliant job would hightly reccommend
elaine lorimer
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C
Verified buyer
We purchased our Log Cabin in February 2015 with a view to turning it into a bar. The installation was carried out swiftly and professionally by the team at Dunster House, then the hard work really began. Once painted inside and out we began sourcing items to furnish it and bring our bar to life. Now we have a fantastic space for all the family to enjoy, as you can see from the pictures, we believe we have done quite a good job!
Christopher Tate
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Dunster House reply
Dear Christopher. Thank you so much for your review and your beautiful photos. You have done an awesome job with the place!
N
Verified buyer
Hi, just had a Rhine cabin delivered, the experience was great. From the guy that took my order to the delivery guys all great!! Even better was the ease of construction to the quality of the finished cabin a day and a half later, great product and superb service.......thank you!!! Best regards Nigel Pearson
Nigel Pearson
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B
Verified buyer
They said it, it happened to time and to budget, and the materials are good - well done.
Bill Saunders
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K
Verified buyer
Purchased our Rhine log cabin back in Easter. The delivery was as expected. We paid the extra for the two man delivery which made life easier. Myself and sons erected the cabin ourselves. Didn’t find it too difficult (I am an engineer) but my only criticism would be that the instructions could have been clearer. I feel that someone with little DIY knowledge would perhaps stuggle. Very happy with the end result and would recommend.
K Braybrook
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E
Verified buyer
We are very pleased with the cabin. There were a million different pieces to the cabin and every single piece was present in the delivery. I think the assembly instructions could be a little bit clearer however and broken down into smaller steps.
E Giddings
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S
Verified buyer
To be honest the weather hasn’t been good enough to actually put up but overall it looks lovely and we are very pleased so far
Sharon .
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G
Verified buyer
Great product and good service Been fun building it myself and it great Gerry C
G Cannon
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J
Verified buyer
Great service from the company and a great product. Very pleased with our summerhouse.
Johnee .
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K
Verified buyer
Ordering was easy the company delivered very quickly on an agreed date, we are very pleased with the finished product, and once you have sorted the delivery in to organised piles it makes the assembly relatively easy.
K Skinner
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C
Verified buyer
Brilliant service from start to finish would highly recommen..
C Marshall
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D
Verified buyer
Very nice log cabin. Fitted it myself following the instructions provided.
D Bibolini
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M
Verified buyer
quality product went together like a dream can’t wait for some weather to get it totally finished
Mr David Anderson
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K
Verified buyer
Good quality cabin. Pleased with the results. Took longer than I thought to erect on my own. Would have been better if the instructions were dedicated to the specific cabin rather than containing some generic information for all cabins/ extensions/ insulated models etc. On balance though, pleased with it.
Kevin Fletcher
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C
Verified buyer
Great price and very good materials. The only downside is I think the base board should be profiled as s "drop".
C Smith
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N
Verified buyer
Great customer service
Good discounts
N Hatton
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N
Verified buyer
The delivery was very smooth and professional whilst quality of materiels excellent, building instructions are adequate but use of You Tube essential in providing that extra help in getting started. Minor issue only as being on a new build the driver could not find our property claiming following a call from Dunster Customer Services that they had been to number 80 and nobody in. Thankfully following contact from Dunster Customer Services the issue was resolved with me going to find the delivery vehicle a short distance away. Overall very pleased with service and quality of summer house. It might be better if the delivery driver had the ability to contact the customer direct in such circumstanc
N Saunders
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J
Verified buyer
Nice house Nice people to deal with
J Landers
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A
Verified buyer
Impressed with the overall experience of Dunster House Ltd. Purchased the 14x10 Rhine 28mm log cabin. Quality materials delivered without any hassle. Only had one minor warped board out of the hundreds delivered. My only one frustration was that the generic instruction manual could be a little clearer on the diagrams. One should assume that a total novice would be assembling their purchase so a few more descriptive figures would be helpful. Putting this to one side, I would recommend Dunster House without hesitation
Andy .
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A
Verified buyer
All good, but instruction for how to put this houses together, can be more simple and understandable. Nice and helpful team over the phone, same as delivery people. Good experience. Will recommend to the friends.
Andrej Vansovic
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G
Verified buyer
We are very pleased with our Cabin, it looks great and went together well. We do have three points to remember when buying a cabin ;- 1. The cabins are NOT pressure treated unless you ring up and request this, it is not an option on the website, so you do NOT have 10 year guarantee unless you have this done. We found this out after the cabin was delivered and part built :-( 2. The Instruction Manual is for many types of cabin so can be confusing. 3. We had a few parts missing, but we did not notice at delivery, so check each and every item when it's delivered, Or you will going to Wickes to buy the missing bits like us. The cabin looks great and seems to hold the heat well.
Graham Sims
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Dunster House reply
Dear Graham. Thank you for your review. We do have pressure treated cabins displayed on our website. It's not an option that you'll need to select but it is an entirely different Log Cabin although with the same specifications apart from the treatment. We're sorry that you had some parts missing from your order but you could have emailed our customer service and we would have been happy to help and correct the mistake.
T
Verified buyer
Does exactly what it says on the tin and then some. Could have done with the comfort of a few more shingles though! No pictures as yet - still finishing the surrounding landscape
Tim Collins
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Dunster House reply
Thanks for the review, Tim. Hope you had enough shingles - we do work out the roofing area to provide the right number, with a small number of spares.
C
Verified buyer
quality and value for money
great customer service and the summer house was exactly what we needed, delivered on the date we wanted and delivery driver very helpfully with offloading and advise on how to assemble. Good quality material and great value for money.
Colin Stevenson
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G
Verified buyer
After a bit of research I went for Dunster House as they seamed the best out there for the price. It all arrived on the day as specified and after a few days waiting on the weather to get better I started to erect the Summer House. Not having done this sort of thing before I was a bit worried but it all slotted together easily. Although it took me longer than expected, 2 days, this was due to watching your tube videos on how to assemble the house, ensuring I got it right. The Summer House is terrific and have spent a lot of time in it already. I am 100% happy with my purchase and would recommend Dunster house to anyone wishing to buy a quality product.
Gary Graham
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J
Verified buyer
the service was very good
J Faulkner
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T
Verified buyer
cant fault the summer house simple to construct and quality materials brilliant space to chill in garden. purchased in price transition period so a small niggle regarding double glazing which is now included in purchase pric
T Jenkins
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I
Verified buyer
good product. hard to line up the doors but that could well have been me. really pleased with cabin.
Ian Humphrey
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M
Verified buyer
All good, garden building is fab. Few issues with installation. Make sure your base is genuinely flat..
Mr Tim DUNN
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