Delivered at the agreed time, this is my second purchase from Dunster House, the quality and customer service was as good the second time as it was the first. There was a couple of small issues but after one phone call they were sorted immediately. I would therefore have no hesitation in recommending Dunster House for quality and service.
We bought a log cabin for the garden and chose to have the two day installation. The team that arrived were very professional, and took great care in offloading the flatbed and then assembling it. At the end they went through the care and maintenance that would be needed. Very pleased with the end result. The cabin looks great, and is exactly what we were after.
Very professional and friendly people to deal with. Ordering and delivery went smoothly and the cabin I purchased is of a very high quality. I would highly recommend to consider this company first before going elsewhere.
A mix up with expected delivery date was very quickly resolved by customer services - mistakes happen and it was wonderful that it was rectified so efficiently. The last time I bought a cabin (not from Dunster House) I was faced with a pile of timber, fittings etc dumped on my drive - It took days to sort out and identify all the bits! The 2 men who delivered my cabin sorted the bits as they unloaded, They took great care to arrange everything in a logical order so I can start building straight away and which will save so much time as the build progresses. The quality of components - and instructions - is first class. Great product and first class customer service - thank you and well done Dunster House.
Second Duster House and still happy with the way they go together and overall quality. Good to see some improvements over the one built 10 years ago (which is still used as a man cave and remains in good condition). It would however be to useful to provide one specific step by step instruction manual just for the cabin purchased and its chosen options rather than lots of generic information. It would not take much to do this with a well thought out database.