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Dunster House Ltd.
Incorporated. 1994
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Customer Reviews
Severn Log Cabin W5.0m x D3.0m Ratings
H
Verified buyer
Highly recommended The product is of great quality. The staff are helpful and friendly.
H Singh
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D
Verified buyer
What an excellent purchase! We are so delighted with our new Severn log cabin. Ordering was simple and the Dunster House staff were delightful and helpful. Delivery was super efficient with friendly guys who also gave me some top tips for the install. Put simply I found probably the single most important thing was to get a very level base. Don't scrimp on this as it makes the rest of the build simple and a pleasure. The materials are of really top quality and I love that Dunster provide an extra longest length of cabin log as a spare incase there's one or two issues with any of the other logs. I managed the build on my own but take care with the apex pieces and the purlings. In summary, couldn't be happier with our cabin project. It's really made the area in our garden and I'd certainly recommend Dunster House to others.
David Woof
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T
Verified buyer
This was the second cabin I have purchased from dunster house and I think they are the best company with the best product .Very satisfied
Terry Baker
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j
Verified buyer
we had our giant construction kit delivered, it covered half our garden when all unloaded. We had taken the choice of putting it together ourselves so as to paint the side and back that would not be accessible after construction. The construction is good solid wood but we would definitely recommend using the option of having the unit built for you if its possible. the Guide to building it was confusing and ambiguous in places, as standard instructions for all units were first out of which you pulled the information for the unit you bought and the specialist parts were all tagged on the end and seemed to be in no particular order. The plans could have been made so much simpler to follow instead of having to flick backwards and forwards to do the next stage. The write up does warn that natural wood has a tendency to warp and we did have several pieces which did this, It wasn't insurmountable but did make some parts difficult to fix. But because of these twisted and warped logs at the front we had to adjust the fitting of the doors. would we buy from Dunster again? Yes we definitely would as we are so pleased with finished result.
jan sudds
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3
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J
Verified buyer
Great summer house looks great in my new garden
Jo Wallis
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D
Verified buyer
The best decision we have made. Very pleased with the product. Sales personnel were very helpful and guided us well. Delivery was on time. The instructions were very clear however we had to watch the installation on you tube video as well. It took us a day and half to fully install. We would recommend this summer house to any one.
Dhiraj Padhisr
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A
Verified buyer
Great product and very helpful company
Andy C
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k
Verified buyer
After a lot of homework, trailing the internet for the best price and the best workmanship, traveling around locally, looking at different types of outside spaces, ie sheds, log cabins summer houses and purpose built huts we decided on Dunster House. from speaking directily over the phone, designing on the internet, and delivery, everything went smoothly and with out a hitch. Any promblems or queries where dealt with efficiently,either emails or directly over the phone, excellent service through out, my husband is a joiner and would recommend. many thanks I now have a beautiful craft/art/studio .
karen mclaughlin
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2
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D
Verified buyer
Excellent building, easy to erect solid structure, plenty of space, well worth the money.
Dean Curtis
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M
Verified buyer
Very please so far, when all completed, will send you a photo Best Regards Mary Lennie
Mary Lennie
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C
Verified buyer
Helpful and very efficient. delivery drivers are great
Christopher John Townsend
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D
Verified buyer
Brilliant log house
Dan Conescu
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C
Verified buyer
Fantastic service, product and delivery
Carwyn James
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C
Verified buyer
Great cabin. Easy to build (half day 2 people). Delivered on time with lovely delivery driver.
Customer .
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T
Verified buyer
Well made, quick to erect. Good service.
T Harrison
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C
Verified buyer
Fantastic extra room for the house and a bar/TV Room for me
Chris Seddon
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R
Verified buyer
Terrific company to deal with. The product was great, customer service excellent and delivery was spot on. I've already recommended to friends.
R Jones
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C
Verified buyer
We researched about 10 different companies for my son's studio cabin, from the cheap & cheerful to the fully bespoke. Dunster House were in the middle and offered a wide choice of styles and sizes, plus lots of extras to bring the cabin up to our specification. My son & I elected to construct the log cabin ourselves and after 3 full weekends, he now has somewhere to springboard his career. More than happy with the result and would recommend to anyone.
Chris S
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T
Verified buyer
Would highly recommend this cabin, went together in a day very well built instructions very easy to follow and delivery drivers first class and helpfull
Teresa Cutter
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J
Verified buyer
Top quality service , as a builder I was very surprised to find all of the timber to erect the cabin to be of such a high quality.
J Walkett
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K
Verified buyer
Excellent service I’m very pleased with my cabin which I’ve had for 10 months now. And the guys who installed it were absolutely great! Thanks guys x
K Mackman
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A
Verified buyer
So pleased with the Dunster Severn log cabin.Great quality. Great value. Staff in Bedford were very helpful. Delivery very prompt. The delivery guys even laid out the cabin materials in the order of construction. Very helpful as there is a lot of material. Be methodical, there are even YouTube videos from dunster and other owners that really help. Thankyou
Andrew Tierney
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R
Verified buyer
I did my homework and balanced the good and bad reviews before buying. I am very pleased with the structure of the building, but as they say it pays to know about wood before assembling it yourself. There was a fair bit of warpage in the beams and structure but nothing beyond the skills of a competent handyman to adjust and fit. I did expect this due the season and damp atmosphere and now completed, the building has settled and all is level and aligned. As stressed by Dunster House you must ensure that the base is completely level before starting the build. I have a very large concrete base but I still used 50 jacking feet and beefed up the supplied tanelised base throughout with additional CLS wood beams. This allowed me to adjust the base level perfectly and keeps it all above any future standing water.I installed aluminised insulation in the roof and beneath the floor also a breathable membrane beneath the roof tiles.I have yet to install power and heaters but even in this cold weather there is no condensation in the building.The windows and doors installed square and are easy to adjust by the very good hinge system.The locks are excellent and can be adjusted in and out by an alun key cam system which is far superior than many of the competitors I viewed before buying. All in all I am very pleased with the building an I am going to make all year round use during my retirement.I am not a professional but a very competent diyer with many years of experience.
Reginald Clark
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C
Verified buyer
Superb building with very clear and comprehensive instructions. We were daunted by the big pile of materials but got the log cabin up in no time. Just my girlfriend and myself! So pleased with the resulting building, weve been sitting out there most evenings since its been built... Love it!
Colin Midmore
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E
Verified buyer
I'm so pleased with the service I received from you your product is excellent and went together without a hitch I will be posting photos of the cabin shortly a five star rating is not quite enough I would give it a ten.fhank you so much EW Dinnes
Eric W Dinnes
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N
Verified buyer
Great and easy to put up very happy with end results
Nigel Chappell
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B
Verified buyer
I am very impressed with the quality of my log cabin both in terms of the materials used and the manufacturing. The design is very well though out. All our neighbours and visitors remark on how nice it looks.
Brian Jeffery
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M
Verified buyer
Very happy with the service and goods
Milena Kostur
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A
Verified buyer
We brought this cabin 6 months ago. It's made well, easy to put together providing your base is level and flat, and its loads of fun (parties etc). Ours is a 50s bar and a chill area, it's a great area to escape the troubles of the world.
Adam Langston
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B
Verified buyer
I love my new cabin. There were a few trivial suggestions that I fed back for the instructions and I did a couple of things slightly differently to the Dunster system. Everything went together amazingly easily and I've ended up with a really good building.
Blair Nimmo
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G
Verified buyer
Very pleased with the log cabin. Delivery was excellent and the driver most helpful. After reading the instructions and watching the video on building the cabin, I found, as one previous reviewer had observed, there are a few anomalies, but nothing you couldn't overcome. How some people find the written instructions confusing, is beyond me. I found them very easy to follow, depending on which version of the cabin you've purchased. I had to do the build myself, but would recommend as is suggested that it is safer and easier with two competent people. The quality of my timber was very good, but appreciate as is stated in the literature that you must expect a few small defects and an occasional warping of log, most of which is not insurmountable. It took me 2 days to build independently, but could have easily done it quicker with assistance. I took the option of preserving and finish coating it myself, this takes a good while to complete so if you're less inclined to do this, pay up and have it pressure treated. Overall I am extremely pleased with the product, remember it is timber, don't expect perfection. For the size of the cabin you'd have to pay 3 to 4 times the cost of a traditional brick built structure I suspect, admittedly you won't add value to your property, but if looked after it should last for many years of pleasurable use ........
Graham Todd
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P
Verified buyer
Great customer service , fantastic cabin
Paul Cullinan
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C
Verified buyer
Brilliant product,very easy to put together(however codes on the actual planks would have been helpful) me and hubby built it in our spare time in about 8 days, very sturdy and wood of good quality,not many crap pieces,loved that very few nails where used,would recommend this product to anyone
Cathy Barker
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D
Verified buyer
I was impressed with the quality of the materials and the easy to follow instructions on YouTube. It was straightforward to construct and we are thrilled with the final product. We are the envy of our neighbours. Thank you
Dan Smith
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A
Verified buyer
wonderful company and very helpful.Delivery man was very friendly and product is amazing quality!Would definitely recommend Dunster to anyone looking for great quality in fact we already have recommended to our friends!!
Amanda Monaghan
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D
Verified buyer
Hi,just to say i have just finished building, painting and furnishing my log cabin and it looks amazing,log burner and all,many thanx,were very happy customers,photographers welcom!!!
Deborah Roberts
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P
Verified buyer
Very helpful staff, and very fast delivery. After being let down by another company we went to Dunster and explained our situation and they came to our rescue with a first class service and a first class product, we bought a 16ftx10ft log cabin building was easy after reading the instructions twice but it was built in a weekend. Good strong construction and looks great, would recommend this company to anyone. Thanks again Dunster.
Philip .
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S
Verified buyer
Love our log cabin would recommend dunster house for their quality and helpfullness
Samantha Slater
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R
Verified buyer
The installers were efficient friendly and did a great job. Also advising me on maintenance of the outhouse.
Richard Din
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P
Verified buyer
The delivery men from Dunsterhouse were amazing took best part of 2 hours, they sorted into correct sections. The Build quality is superb, instructions could be a bit clearer but assembly took about 1.5 days including the shingles was hard work but the results made this well worth the effort. Everyone who has seen it loves it, a beautiful place to be. Thank you Dunster House
Paul Pilling
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K
Verified buyer
They couldn’t have been more helpful, the service, the delivery and the people that came to put the cabin together absolutely fantastic. First class workmanship, excellent quality
Karen Krabbendam
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J
Verified buyer
We had a delivery today, delivered by Ross & Pete. Absolutely great guys wish all delivery people were as good. A real credit to your company
J Townsend
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J
Verified buyer
Excellent service from ordering to delivery
J Kearney
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H
Verified buyer
The premium plus cabin is just as described we are more than pleased,we erected this ourselves which we found very easy,although the instruction were not very clear. delivery service was very good
Harry Fairley
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1
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G
Verified buyer
The quality of the engineering involved in the materials provided is excellent! My partner (who’s 5ft 2in) and I managed to erect it quickly. Anyone with any diy knowledge would have no trouble at all
Graeme Buckle
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G
Verified buyer
Very good from start to finish.
Geoff Cowling
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T
Verified buyer
Excellent product delivery guy was also very helpful and informative this is my second log cabin and would highly recommend
Theress Mollekin
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L
Verified buyer
Excellent - very pleased - excellent service
Lisa Cable
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R
Verified buyer
Team arrived on time.They knew what they were doing and worked quietly, quickly and efficiently. Finished on time. The leader explained everything to do with the maintenance of the cabin, painting , sealing of windows etc. First class cabin, well built, sturdy. Recommended.
R Harold
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C
Verified buyer
Really pleased with this purchase. There were no damaged parts on delivery. Everything needed was there and went together very easilly. Slight confliction between the how to videos on the website and the actual assembley instructions. The roof shingle kit looks very impressive once fitted. Looking forward to kitting out the interior now and fully enjoying the cabin.
Chris Wilkinson
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J
Verified buyer
We spent a long time searching the Internet and visiting garden centres before deciding to buy from Dunster house From the first phone call to the delivery the service was first class we visited the showroom in Flixborough and looked at the cabins and all the questions we had were answered and we were very impressed with knowledge of the sales staff The two chaps who delivered it were friendly and professional and nothing was to much trouble I am a retired fireman my son is a fisherman we have only basic DIY kills but we followed the instructions and watched the YouTube video and in 2 days we had built our cabin We were impressed by the quality of the materials and how easily everything fitted together perfectly We still have a few finishing touches to do but overall we are delighted with our cabin We are so pleased we choose Dunster house and would recommend them to anyone wanting to buy a cabin we are 100% impressed
John Abbott
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D
Verified buyer
A truly fantastic cabin which sits perfectly at the end of our garden. We purchased this at the end of summer and are looking forward to getting full use of it this coming year. The delivery went smoothly and they arrived on the day allocated and even telephoned an hour beforehand. I was surprised by the volume of timbers when it was all unloaded and left on the driveway. We soon got to grips with slotting the timbers together and it soon began to build up around us. The window frames slotted into place as you built up the walls - so easy and neat. One of the window panes had a small mark between the two panes of glass. A quick phone call was made and a replacement was on its way. Very pleased with our purchase and can't wait to enjoy it this year
Denise Radmore
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B
Verified buyer
The log cabin was delivered when promised but the team were not equipped with satellite navigation so had to make phone calls so I could give them directions! My wife and myself erected the cabin in one day to the point of getting the plastic covering on the roof. To complete the project, including painting the outside, varnishing the floor, adding gutters and an additional window took another 8 days. The various components of the log cabin fitted together well and was easy to erect. Doors and windows fitted well and there was only minor adjustments need to the doors to get them to close correctly. Very pleased with the quality of the fittings to the doors and windows. Some of the instructions needed to be read a second time before they made sense (could be my lack of technical knowledge) otherwise there were no major problems. Overall we are very pleased with the product and, based on quality and price, we would recommend Dunster House cabins to our friends.
Barry Nicholls
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1
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J
Verified buyer
Great service value and the best products
Jackie Donaldson
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P
Verified buyer
Excellent service Delivered on time Communication excellent throughout No problems with delaying delivery Great advise
Peter Aldous
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S
Verified buyer
Fantastic product. We choose to build, insulate, roof ourselves. So product arrived as basic untreated planks of wood. Instructions were generic and could be improved that said we had no problems getting it built. Arrived as promised early morning. No problems whatsoever.
S Hatton
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K
Verified buyer
Great fun putting it up! My son and I managed to get it up and the roof on in the first day, and then finish it off on the second. Excellent delivery driver, very helpful and efficient. All the parts were there, although the extra log threw us to begin with - should have read the instructions better. The video on YouTube was great, and very helpful. Now we've just got to start using it!
Ken Caldwell
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P
Verified buyer
Feel a bit miffed that after getting a quote and ordering, i found out that the figute was plus VAT ( ouch). The service however was top notch and the delivery driver was perfect. The cabin itself had a few split planks and a dovetail damaged but I got round this. My biggest beef is that although i am a time served tradesman and have built a few of these cabins, the instructions are extremely poor in detail and misleading and it took me quite a while to dechipher some of the drawings.
Professional Electrician
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T
Verified buyer
After considering many of the other summerhouses available we opted for Dunster House. We were able to visit a show room to examine the product with the help of a knowledgeable salesman. We are pleased with our Severn and the process of arranging delivery and payment was very efficient. The price paid was very competitive and the quality excellent. Erection was straightforward and needed only two men.
Tony Hemmings
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M
Verified buyer
Well engineered cabin.Very good delivery people. Seems to be the cheapest good quality product on the market at moment as I had looked at a lot of competitors, Did not like the policy of after-sales support which states it is mandatory to ask questions by e mail, this was very inconvenient as I was building it at the time and had to stop and wait for an email answer, having said that the answer was delivered in 3 hours ( week day)and was complete. the reason for the query was lack of instructions for the roofing and gaps in generic work plans they could be a lot clearer and more specific to the model and spec purchased. All in all I would give 4.5 stars. Yes I would buy another product from this company. Ps. Not worth trying to get a discount - you would have more luck brushing a polar bears teeth.
Matt Gray
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Dunster House reply
Dear Matt, thank you very much for your review. We are glad you are pleased with the final product. Your statement that you would buy form us again is really pleasing to hear. We understand that customers do ask for discount, we hope they understand when we politely have to say we do not give anything. As you have observed, we work hard to be the best value on the marketing, and that means we have to price our products as low as we can for everyone, not artificially raise prices to then give discount only to those people who ask.
J
Verified buyer
This cabin is now complete and is very satisfactory.
J Golesworthy
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R
Verified buyer
Great customer service. Friendly and easy to follow delivery. Only problem was that the instructions were hard to follow.
Rachel Blades
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M
Verified buyer
Very pleased with the cabin, which is now functioning as my home gym. I assembled the building by myself - despite the instructions, you don't actually need two people. Moving the two rather heavy apex pieces into place was a bit tricky on my own but entirely possible. There's some very clever engineering in the design of the building. I went for the thicker flooring option and added a few additional bearers to reduce the span on the floorboards, and it's now happily supporting a powerlifting cage with about a quarter of a tonne of metal on it. My only complaint is that the two man delivery didnt really go as planned - despite my access meeting the criteria in the contract, one of the delivery guys had health and safety concerns, so I ended up helping the other guy move the pieces from the lorry into the garden. To be fair, the chap was about 7 foot tall and he may have hit his head on a lintel walking down the side of the house. Overall, very happy with it. Hopefully it will stand the test of time.
Mark T
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