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Dunster House Ltd.
Incorporated. 1994
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Customer Reviews

Severn Log Cabin Ratings

Jan 01, 1970
Highly recommended The product is of great quality. The staff are helpful and friendly.
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2
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Jan 01, 1970
Reliable service and great build, really impressed
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1
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Jan 01, 1970
What an excellent purchase! We are so delighted with our new Severn log cabin. Ordering was simple and the Dunster House staff were delightful and helpful. Delivery was super efficient with friendly guys who also gave me some top tips for the install. Put simply I found probably the single most important thing was to get a very level base. Don't scrimp on this as it makes the rest of the build simple and a pleasure. The materials are of really top quality and I love that Dunster provide an extra longest length of cabin log as a spare incase there's one or two issues with any of the other logs. I managed the build on my own but take care with the apex pieces and the purlings. In summary, couldn't be happier with our cabin project. It's really made the area in our garden and I'd certainly recommend Dunster House to others.
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11
0

Jan 01, 1970
I’ve had the cabin nearly a year now, installed it July-August last year, the installation was straight forward copying the instructions but a little know how helps a lot, that said when asking for advice an answer was given within a day and normally was a misunderstanding of the plans and materials supplied. One dissatisfaction is the advice on leaving 5cm for shrinkage, as it was a hot year the wood was dry and stable, now however after a damp winter the outer walls have settled but not shrunk, they have grown at least 5cm which means I have gaps where I left a 5cm slot for the roof timbers to fall should the shrinkage take place. The advice I would ask Dunster House to give in future builds is to consider before leaving this 5cm gap is wether the wood is dry or wet, so build in dry periodsay may - September leave less gap than you would if building in November- May. Something to consider Dunster House It hasn’t spoiled anything as I’ve manufactured special components to mask the gaps. All in all very very pleased with the cabin and Dunster House
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1
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Jan 01, 1970
This was the second cabin I have purchased from dunster house and I think they are the best company with the best product .Very satisfied
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6
0

Jan 01, 1970
we had our giant construction kit delivered, it covered half our garden when all unloaded. We had taken the choice of putting it together ourselves so as to paint the side and back that would not be accessible after construction. The construction is good solid wood but we would definitely recommend using the option of having the unit built for you if its possible. the Guide to building it was confusing and ambiguous in places, as standard instructions for all units were first out of which you pulled the information for the unit you bought and the specialist parts were all tagged on the end and seemed to be in no particular order. The plans could have been made so much simpler to follow instead of having to flick backwards and forwards to do the next stage. The write up does warn that natural wood has a tendency to warp and we did have several pieces which did this, It wasn't insurmountable but did make some parts difficult to fix. But because of these twisted and warped logs at the front we had to adjust the fitting of the doors. would we buy from Dunster again? Yes we definitely would as we are so pleased with finished result.
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6
0

Jan 01, 1970
The customer service has been second to none, really efficient, and pleasant. Delivery was great, the two guys who delivered were very helpful and lovely. We’ve yet to erect the summerhouse but the timber looks great.
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0
0

Jan 01, 1970
Great summer house looks great in my new garden
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0
2

Jan 01, 1970
Brilliant service and wonderful help - thanks a lot, it's going to look great!
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Jan 01, 1970
The best decision we have made. Very pleased with the product. Sales personnel were very helpful and guided us well. Delivery was on time. The instructions were very clear however we had to watch the installation on you tube video as well. It took us a day and half to fully install. We would recommend this summer house to any one.
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3
0

Jan 01, 1970
Great product and very helpful company
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1
2

Jan 01, 1970
Love our Dunster House Severn log Cabin. Delivery took a while as we ordered during their busiest period but was worth the wait.
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0
0

Jan 01, 1970
After a lot of homework, trailing the internet for the best price and the best workmanship, traveling around locally, looking at different types of outside spaces, ie sheds, log cabins summer houses and purpose built huts we decided on Dunster House. from speaking directily over the phone, designing on the internet, and delivery, everything went smoothly and with out a hitch. Any promblems or queries where dealt with efficiently,either emails or directly over the phone, excellent service through out, my husband is a joiner and would recommend. many thanks I now have a beautiful craft/art/studio .
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3
0

Jan 01, 1970
Excellent building, easy to erect solid structure, plenty of space, well worth the money.
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1
0

Jan 01, 1970
Great product at an extremely competitive price.
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0
0

Jan 01, 1970
Took the time to make sure I had a perfect base, my Severn summer house simply slotted together with ease. Perfect!
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0
0

Jan 01, 1970
Very please so far, when all completed, will send you a photo Best Regards Mary Lennie
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1
1

Jan 01, 1970
I love it, the construction is great and quality brilliant the instructions could be a little better for a beginner to installing it but if I managed to get it up most other people would be ok.
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0
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Jan 01, 1970
We ordered the Severn 5x3 summer house with side store online and paid the deposit. Dunster House Customer Support called next day to confirm the order and arrange a delivery date. This was approx 4 weeks which gave me time to prep the base. I used the plastic grid system and had the ground professionally levelled and whacked flat, much quicker and cheaper than concrete. Michelle delivered and loaded all material on to our drive and went over the contents in the well packed pallets. I planned doing the assembly myself but my neighbour volunteered his services and we had it up in jig time, to be honest it is much easier with 2, I managed the side store on my own as it’s smaller than the cabin. I was impressed by the quality of the timbers and how easily they fitted together. Some of the boards had natural bows or twists, so you have to look out for these and try to mix them or it could make assembly difficult and build in slopes and swells on the walls. Our last side wall board had a horrendous twist approx 45mm and we had to use clamps and 6 inch screws to pull it into line. Both myself and my neighbour are technically skilled so we managed this fix but if you can’t get it and need a replacement piece, this would delay the build. Floor and roof boards are all cut to size and easy to fit. Shingle kit looks fab when done but takes forever to do but probably worth it. Doors and windows are double glazed and solid with a simple but effective hinge system. Kit comes complete with all the nails and screws you’ll need and full instructions, there are also tutorials on YouTube if required. Overall, we are well satisfied with the company, product and price and would definitely recommend to family and friends. Once painted, the cabin will look fab at the bottom of the garden. Big thanks to Dunster House. Jim, Ayrshire.
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0
0

Jan 01, 1970
Excellent quality wood ,the instructions could be clearer.
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0

Jan 01, 1970
Helpful and very efficient. delivery drivers are great
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1
0

Jan 01, 1970
Brilliant log house
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0
1

Jan 01, 1970
Although I haven’t put the cabin together yet The sales department is were very efficient and helpful I had to cancel my order and reorder a different cabin due to unforeseen problems and they dealt with it and me in a very helpful way I would definitely buy again and recommend
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0
0

Jan 01, 1970
Fantastic service, product and delivery
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0

Jan 01, 1970
Great cabin. Easy to build (half day 2 people). Delivered on time with lovely delivery driver.
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1
0

Jan 01, 1970
Well made, quick to erect. Good service.
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1
0

Jan 01, 1970
Fantastic extra room for the house and a bar/TV Room for me
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2
2

Jan 01, 1970
Very helpful . From start to finish . Drivers couldn't do enough to get as close to are drop as was able . Only thing is was called every month and felt like I was hounded to purchase the cabin before we fist planed . But cabin is of very high quality and was enjoyable to erect
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Jan 01, 1970
Terrific company to deal with. The product was great, customer service excellent and delivery was spot on. I've already recommended to friends.
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2
0

Jan 01, 1970
I ordered a 5x3 servern log cabin, I had the 28mm thick tongue and groove and I can't find a fault with it at all. So easy to put up as long as there is two of you. Can easily be completed in two to three days if you have the weather on your side. Looks great and plenty of room. If I had to pick a fault it would be when the item was delivered I was left with all bits of timber used to store on the van, I was told it was my responsibility to discard it as I have bought it, and also the sheeting to cover it whilst being delivered was left with me. Not a massive issue but I now have to discard it myself which comes at a cost. Apart from that it transformed my garden. Great customer service. Very happy
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Jan 01, 1970
We researched about 10 different companies for my son's studio cabin, from the cheap & cheerful to the fully bespoke. Dunster House were in the middle and offered a wide choice of styles and sizes, plus lots of extras to bring the cabin up to our specification. My son & I elected to construct the log cabin ourselves and after 3 full weekends, he now has somewhere to springboard his career. More than happy with the result and would recommend to anyone.
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3
0

Jan 01, 1970
Easy process to order, great organisation for delivery when convenient and all delivered correctly with plenty of extra fixings too. Overall very happy with the service and importantly the product. The only slight issue is a lack of specific instructions for the individual cabin rather than just using generic ones but still workable.
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0
0

Jan 01, 1970
Would highly recommend this cabin, went together in a day very well built instructions very easy to follow and delivery drivers first class and helpfull
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3
0

Jan 01, 1970
Top quality service , as a builder I was very surprised to find all of the timber to erect the cabin to be of such a high quality.
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2
0

Jan 01, 1970
Excellent service I’m very pleased with my cabin which I’ve had for 10 months now. And the guys who installed it were absolutely great! Thanks guys x
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3
0

Jan 01, 1970
Good quality, driver very helpful.Easy to order and pay for, just waiting for it to be built by a friend
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0
0

Jan 01, 1970
Very happy with my new studio. This is the second one I have had from Dunster House and the quality is just as excellent. This company is reliable, big on quality and value for money and pleasant to deal with (an actual person, not a machine) Wouldn't hesitate to recommend them, and frequently do.
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Jan 01, 1970
So pleased with the Dunster Severn log cabin.Great quality. Great value. Staff in Bedford were very helpful. Delivery very prompt. The delivery guys even laid out the cabin materials in the order of construction. Very helpful as there is a lot of material. Be methodical, there are even YouTube videos from dunster and other owners that really help. Thankyou
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3
0

Jan 01, 1970
I did my homework and balanced the good and bad reviews before buying. I am very pleased with the structure of the building, but as they say it pays to know about wood before assembling it yourself. There was a fair bit of warpage in the beams and structure but nothing beyond the skills of a competent handyman to adjust and fit. I did expect this due the season and damp atmosphere and now completed, the building has settled and all is level and aligned. As stressed by Dunster House you must ensure that the base is completely level before starting the build. I have a very large concrete base but I still used 50 jacking feet and beefed up the supplied tanelised base throughout with additional CLS wood beams. This allowed me to adjust the base level perfectly and keeps it all above any future standing water.I installed aluminised insulation in the roof and beneath the floor also a breathable membrane beneath the roof tiles.I have yet to install power and heaters but even in this cold weather there is no condensation in the building.The windows and doors installed square and are easy to adjust by the very good hinge system.The locks are excellent and can be adjusted in and out by an alun key cam system which is far superior than many of the competitors I viewed before buying. All in all I am very pleased with the building an I am going to make all year round use during my retirement.I am not a professional but a very competent diyer with many years of experience.
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4
0

Jan 01, 1970
Superb building with very clear and comprehensive instructions. We were daunted by the big pile of materials but got the log cabin up in no time. Just my girlfriend and myself! So pleased with the resulting building, weve been sitting out there most evenings since its been built... Love it!
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2
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Jan 01, 1970
I'm so pleased with the service I received from you your product is excellent and went together without a hitch I will be posting photos of the cabin shortly a five star rating is not quite enough I would give it a ten.fhank you so much EW Dinnes
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2
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Jan 01, 1970
Great and easy to put up very happy with end results
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Jan 01, 1970
Very enjoyable experience, from ordering my cabin to the installation of my cabin. The team who delivered and installed my cabin were very professional, and easy to talk to. Thank you Dunster house for a great memory.
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Jan 01, 1970
Ordering was easy. Delivery on due date and everything correct. Very helpful delivery driver.
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Jan 01, 1970
Excellent web site. Helpful and patient staff on the phone
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Jan 01, 1970
Once up it looks beautiful, you need somewhere large to store all the wood, they could improve on the instructions there so generic it can't be followed so you need to then download from original site, this could be provide, also floor plans not well explained. But once past all this it looks great up.
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Jan 01, 1970
I am very impressed with the quality of my log cabin both in terms of the materials used and the manufacturing. The design is very well though out. All our neighbours and visitors remark on how nice it looks.
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2
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Jan 01, 1970
Very happy with the service and goods
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Jan 01, 1970
Ordered a log cabin, arrived in the specified time frame. Delivery updates were provided and accurate. The quality of materials provided were very good and great value for money compared to other suppliers.
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Jan 01, 1970
First class service and delivery cabins design is brilliant everything supplied down to the last screw. Highly recommend this company.
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Jan 01, 1970
not difficult to erect. some of the instructions could have been clearer, seemed a bit vague in places. looks attractive.I would recommend your cabins.
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1
3

Jan 01, 1970
The whole process was so easy from my first contact, Andrew was so helpful, Frances was a great help too and right up to the delivery the two guys that delivered was great. I would strongly recommend the service that Dunster house provide.
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Jan 01, 1970
Fabulous quality , the guys who built my log cabin were polite and very hardworking . The log cabin is my office for my business which i run from home , all my customers love it and comment on how well made it is ... I would highly recommend Dunster house to everyone
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Jan 01, 1970
Beautiful craftsmanship, we are absolutely delighted with this purchase Our builder is very impressed with high quality finish
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Jan 01, 1970
We brought this cabin 6 months ago. It's made well, easy to put together providing your base is level and flat, and its loads of fun (parties etc). Ours is a 50s bar and a chill area, it's a great area to escape the troubles of the world.
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2
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Jan 01, 1970
I love my new cabin. There were a few trivial suggestions that I fed back for the instructions and I did a couple of things slightly differently to the Dunster system. Everything went together amazingly easily and I've ended up with a really good building.
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2
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Jan 01, 1970
steadily built my cabin over 2 weekends. I managed to assemble the complete structure without any assistance (no medeling wife) The exterior is now complete; painted, felted and guttering up. I'm just waiting for the wife to go firm on what colour for the interior.
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1

Jan 01, 1970
Very pleased with the log cabin. Delivery was excellent and the driver most helpful. After reading the instructions and watching the video on building the cabin, I found, as one previous reviewer had observed, there are a few anomalies, but nothing you couldn't overcome. How some people find the written instructions confusing, is beyond me. I found them very easy to follow, depending on which version of the cabin you've purchased. I had to do the build myself, but would recommend as is suggested that it is safer and easier with two competent people. The quality of my timber was very good, but appreciate as is stated in the literature that you must expect a few small defects and an occasional warping of log, most of which is not insurmountable. It took me 2 days to build independently, but could have easily done it quicker with assistance. I took the option of preserving and finish coating it myself, this takes a good while to complete so if you're less inclined to do this, pay up and have it pressure treated. Overall I am extremely pleased with the product, remember it is timber, don't expect perfection. For the size of the cabin you'd have to pay 3 to 4 times the cost of a traditional brick built structure I suspect, admittedly you won't add value to your property, but if looked after it should last for many years of pleasurable use ........
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3
0

Jan 01, 1970
Had no problems
Had no problems questions answered when we rang ,very informative,helpful and can't fault product very high quality and value for money.Delivery driver really polite and helpful. Really pleased with our log cabin .
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Jan 01, 1970
Excellent price, great show room, great people and communication including the delivery lads. Cant fault them at all
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Jan 01, 1970
Great customer service , fantastic cabin
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Jan 01, 1970
brilliant product very easy assembly would recommend to anyone
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Jan 01, 1970
Brilliant product,very easy to put together(however codes on the actual planks would have been helpful) me and hubby built it in our spare time in about 8 days, very sturdy and wood of good quality,not many crap pieces,loved that very few nails where used,would recommend this product to anyone
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2
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Jan 01, 1970
The cabin is fantastic, very easy ordering and delivery. My husband put it together in 2 days on his own, then only needing some help for the roof. Delivery drivers were very helpful in laying it out in order and giving tips on where to start. Looks really good and sturdy - Just need to finish painting, and I can't wait to start using it. Would definitely recommend - great product and a great price!
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Jan 01, 1970
After deciding to look for a summer house, we came across the Dunster House website. We were impressed with the appearance and description of the Severn Log Cabin. We arranged to visit Dunster House in Bedford and were impressed by the extensive display of garden buildings. The salesman showed us the log cabin and a few other buildings and explained the differences between them. He did not try to pressure us to purchase, but we felt so impressed by the quality of the products that we decided to go ahead and order. That delivery was estimated to be after 6 weeks, but in fact it arrived in a month. The instructions proved to be very extensive and everything went together and worked as promised. The quality of the log cabin is superb and is a joy to look at. In one day we built the main structure up to roof level and the second day completed fitting the 80 roof boards and membrane so it was water tight. The weather has been terrible so since the first couple of days it has taken longer than expected to complete. The quality of the product is excellent. I did have a few questions during the build and they were all answered satisfactorily by email on the same day. We can thoroughly recommend Dunster House products based on our experience.
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Jan 01, 1970
I was impressed with the quality of the materials and the easy to follow instructions on YouTube. It was straightforward to construct and we are thrilled with the final product. We are the envy of our neighbours. Thank you
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3
0

Jan 01, 1970
wonderful company and very helpful.Delivery man was very friendly and product is amazing quality!Would definitely recommend Dunster to anyone looking for great quality in fact we already have recommended to our friends!!
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3
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Jan 01, 1970
Very easy to erect the cabin I bought Very easy to order & prompt delivery too. My only reservation was the confusion of the cabin instruction. Luckily I have a basic building knowledge so was virtually able to put the cabin up without the instructions. They are quite confusing. Apart from that, very happy
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Jan 01, 1970
Hi,just to say i have just finished building, painting and furnishing my log cabin and it looks amazing,log burner and all,many thanx,were very happy customers,photographers welcom!!!
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2
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Jan 01, 1970
Excellent
Delivery was exactly on time,driver was very polite and cheerful and couldn't have been more helpful,product was good quality and went together like a dream,the main body of the shed/summerhouse was assembled in under six hours,self assembly by 2 men with no prior experience and basic DIY tools.The online videos on youtube are a great help and I would advise anyone buying a garden building to watch as many of these videos as possible,they do help with assembly.All together a good experience,and I would highly recommend hence the five star rating.
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Jan 01, 1970
Cabin is great. Super efficient assembly byDunsterHouse people. The Protek colour treatment leaves a great finish
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Jan 01, 1970
Very helpful staff, and very fast delivery. After being let down by another company we went to Dunster and explained our situation and they came to our rescue with a first class service and a first class product, we bought a 16ftx10ft log cabin building was easy after reading the instructions twice but it was built in a weekend. Good strong construction and looks great, would recommend this company to anyone. Thanks again Dunster.
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3
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Jan 01, 1970
Love our log cabin would recommend dunster house for their quality and helpfullness
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2
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Jan 01, 1970
Fab product, fab service and fab space to enjoy. highly recommend. if I have to say something negative, perhaps the instructions could it be a bit clear but would not stop me from build another one tomorrow. Many thanks.
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Jan 01, 1970
The Severn Summerhouse cabin we purchased was built by 2 of us in 2 days all went smoothly and after 3 applications of Cuprinol shades it looks great. An impressive piece of kit. All I had to do in addition was a small amount of planning the apex where it met the side wall to make fit exactly but this was not a worry or problem. We are very happy with it.
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Jan 01, 1970
Great quality at a good price!
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Jan 01, 1970
Second time around
This will be my second Log cabin from Dunster House, albeit 15 years apart. But on both occasions I found the whole process straight forward and easy to follow. A visit to the factory at Scunthorpe was a great advantage to discuss the individual requirements of our needs. The cabin arrived as planned with everything as should be, the build was pretty straight forward and in the main completed in 2 days mainly by myself. Once again an excellent product with 5 * service from Dunster House. If your in the market for a log cabin then this is the place to go.
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Jan 01, 1970
I have been very impressed with the quality of the log cabin we have purchased. The delivery service was excellent, they dropped it off just where we wanted it. I have received excellent service every time have I contacted your company. I hope the erection goes as well as everything else. Thanks
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Jan 01, 1970
The installers were efficient friendly and did a great job. Also advising me on maintenance of the outhouse.
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Jan 01, 1970
Very easy and efficient company to deal with, professional and a real person on the phone not a machine. Delivery when arranged by 2 very pleasant and helpful men who packed an covered the delivery in plastic as it was not being erected for a couple of weeks. Recomended summerhouse supplier, now it's together it's great.
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Jan 01, 1970
We recently bought a 5m x 3m Cabin and am really pleased with it. The quality of the cabin is excellent and we opted for the 44mm thickness as it came with Double Glazing as standard. I only have one downside and that's the instructions that come with it. They are not well written and leave alit to interpretation. There are videos online but these are played at such a fast speed you can't take any instruction from them. Some labeled parts that relate to some instructions would be a big help. However don't let this put you off as the cabin itself is very well made and looks lovely when up
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Jan 01, 1970
The delivery men from Dunsterhouse were amazing took best part of 2 hours, they sorted into correct sections. The Build quality is superb, instructions could be a bit clearer but assembly took about 1.5 days including the shingles was hard work but the results made this well worth the effort. Everyone who has seen it loves it, a beautiful place to be. Thank you Dunster House
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3
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Jan 01, 1970
They couldn’t have been more helpful, the service, the delivery and the people that came to put the cabin together absolutely fantastic. First class workmanship, excellent quality
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Jan 01, 1970
I’m absolutely thrilled with my purchase. The process from ordering to the delivery was easy and effortless. More importantly I felt reassured I’d made the right choice with choosing Dunster House who has provided a professional service and excellent product. I would definitely recommend this company to friends and family.
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Jan 01, 1970
Quality product, really good value!
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Jan 01, 1970
Great service and very friendly delivery men who where extremely helpful. Quality product at a great price. Would highly recommend.
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Jan 01, 1970
Absolutely great service from start to finish and would totally recommend the quality of their products. Just one grumble which I did think could be avoided was the delivery. The delivery slot on the allocated day was 8am until 6pm. The only way you can check is via a tracker which is fine if you work locally to where you live to be able to pop home and take delivery. I cannot believe that in this day and age that the driver/delivery team would have a rough approximate based on their route and be trackable/contactable by mobile phone?? This did sour my experience at the end, to what was an excellent company to deal with.
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Jan 01, 1970
Perfect
Perfect delivery, perfect log cabin now have a happy wife. This only means it play time for me!!!!!!
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Jan 01, 1970
We had a delivery today, delivered by Ross & Pete. Absolutely great guys wish all delivery people were as good. A real credit to your company
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2
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Jan 01, 1970
Excellent service from ordering to delivery
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Jan 01, 1970
When I was researching log cabins on the internet there were several companies to choose from, the prices were not miles apart but Dunster House were the cheapest. They were also running a 15% black Friday discount at the time which made them cheaper still. Being honest I had reservations reading the reviews and forums on Dunster House about the quality of product and after service care. The only reason I decided to go ahead was that a friend of mine had purchased a log cabin from another provider and explained to me that pretty much anything could be fixed or 'persuaded' into place. So I took the plunge and hoped for the best fully prepared to have to fight to fix issues if I had to. I couldn't have been more wrong, Dunster were fantastic from start to finish. The pre sales support was really informative and gave me all the information I needed, I never felt pressure sold into anything and found them very friendly and relaxed. I didn't pay for a 2 man delivery as I was happy to move all the parts from the curb. However on arrival 2 lads were on the van as someone on the 4 job delivery schedule had obviously paid for a 2 man lift and the lads will have been keen to get back to base so they both unloaded the wagon. All 3 of us then carried the parts from the curb to my garage (which granted was only about 1o yards away) but even so they didn't have to do that. When it came to putting the cabin together it was straightforward. My only minor criticism is that the instructions are not as clear as they could be. In part this is because one set of instructions seems to cover several different variations of cabin depending on what extras you buy which does get a bit confusing at times. But using the mantra of read twice and fix once we got the cabin built without any dramas. Myself and a friend built the whole thing in 2 days (Winter days at that so working 10-4) and I would say from a DIY perspective we are pretty handy but not professional! Minor issues like slightly bent logs slide into place with a bit of persuasion (we made a little jig that sat over the end so that we could twist where needed - I'm happy to sell Dunster the design of this for a small fee!). The door was slightly out of alignment but nothing an extra washer on the hinge didn't fix. Top tip - the windows come locked without the handles on, so when trying to open add the handle and unlock rather than force open like we did and have to fix! I went for the 5m x 3m Severn cabin. I also went for the insulated roof and floor which has made it much more thermally efficient along with the double glazing. I added the shingles as you can see our roof from the house and it looks really smart with shingles. I didn't add anything else but had pre constructed a concrete ring beam on which I built a wooded matrix out of pressure treated logs for the cabin to sit on. All in all it went up better than I ever imagined and would highly recommend using Dunster.
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5
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Jan 01, 1970
Top class very good all round service
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0
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Jan 01, 1970
The premium plus cabin is just as described we are more than pleased,we erected this ourselves which we found very easy,although the instruction were not very clear. delivery service was very good
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1
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Jan 01, 1970
Dunster house log cabin is excellent. Easy to put together but finishing off bits take longer than anticipated.
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Jan 01, 1970
Whole process was great. Extra items arrived with main order & delivery was smooth. The quality of all parts really substantial. Construction was mainly straightforward however better instructions would be helpful., ie parts diagrams to identify wood laths & different bolts ! My contractors were in too much of a hurry to make use of good spell of weather so had to re-do some parts. Absolutely made up with results & have already recommended Dunster House to friends.
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Jan 01, 1970
Great customer service and a great product at a reasonable price - many thanks
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Jan 01, 1970
Delivery excellent,two chaps,were really good.Summerhouse to be erected in Spring so too early to say if any issues.Now stored in garage to keep dry.So far so good update later.
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Jan 01, 1970
Excellent service received so far, and extremely friendly and helpful delivery driver. We haven't yet erected the summer house, but have reviewed all materials and can confirm that everything has been delivered correctly. ...looking forward to getting it built and enjoying it in the latter part of this summer.
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Jan 01, 1970
The quality of the engineering involved in the materials provided is excellent! My partner (who’s 5ft 2in) and I managed to erect it quickly. Anyone with any diy knowledge would have no trouble at all
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1
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Jan 01, 1970
It was very easy ordering my cabin from Dunster House, they was quick and reliable. The cabin I ordered is perfect and the size and quality is great. Having the cadin has helped me start my childcare business and the children and parents love it.
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0
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Jan 01, 1970
Very good from start to finish.
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1
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Jan 01, 1970
Excellent product delivery guy was also very helpful and informative this is my second log cabin and would highly recommend
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1
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Jan 01, 1970
Excellent - very pleased - excellent service
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Jan 01, 1970
Team arrived on time.They knew what they were doing and worked quietly, quickly and efficiently. Finished on time. The leader explained everything to do with the maintenance of the cabin, painting , sealing of windows etc. First class cabin, well built, sturdy. Recommended.
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Jan 01, 1970
Really pleased with this purchase. There were no damaged parts on delivery. Everything needed was there and went together very easilly. Slight confliction between the how to videos on the website and the actual assembley instructions. The roof shingle kit looks very impressive once fitted. Looking forward to kitting out the interior now and fully enjoying the cabin.
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1
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Jan 01, 1970
We received our log cabin 10 days ago and it now stands proudly and freshly painted in our garden. The ordering was pretty straight forward and the staff very helpful. As woodwork is not our usual pastime we were a bit daunted by it. With the assistance of able bodied relatives the build was completed in 3 days. We had found the instructions a bit non specific, but in all fairness other work commitments didn't allow us time to sit and go through it too thoroughly. But simplification for the busy amateurs may help. We are very happy with the actual product itself, and can't wait for the varnish on the floor to dry, to get the use of it.
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Jan 01, 1970
The cabin was delivered on time, with no problems. The delivery guys were very polite and helpful. As I would be building the cabin with the help of my son-in-law they gave me some very useful advice. The cabin itself (a 48mm Severn) is of very high quality. It took us about 6 hours to put the walls together and about another three the next day to get the roof on. I am still in the process of fitting the shingles, which is a very time consuming job! The cabin is looking superb and we are really looking forward to using it. I would definitely use Dunster House again and would not hesitate to recommend others to use them as well.
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Jan 01, 1970
After looking round at summer houses and log cabins, and saw much #$%@ we went to dunster house and saw some very well made log cabins and after a sit down with the rep to unload the storeys of crap we have seen at other places we placed a order and no problems with the price. Delivery was fine and the put together went well too. No faults at all.
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Jan 01, 1970
We spent a long time searching the Internet and visiting garden centres before deciding to buy from Dunster house From the first phone call to the delivery the service was first class we visited the showroom in Flixborough and looked at the cabins and all the questions we had were answered and we were very impressed with knowledge of the sales staff The two chaps who delivered it were friendly and professional and nothing was to much trouble I am a retired fireman my son is a fisherman we have only basic DIY kills but we followed the instructions and watched the YouTube video and in 2 days we had built our cabin We were impressed by the quality of the materials and how easily everything fitted together perfectly We still have a few finishing touches to do but overall we are delighted with our cabin We are so pleased we choose Dunster house and would recommend them to anyone wanting to buy a cabin we are 100% impressed
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1
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Jan 01, 1970
Exceptional product
Exceptional product, staff and support. I bought a high quality log cabin from Dunster House. Unfortunately due to bad weather I was not able to finish the base for three weeks but customer services were very accommodating and delayed the delivery until I was ready. I opted for a two person delivery and when I saw the lorry pull up I was glad I did. The two delivery men placed all of the timber and hardware exactly where we agreed in a very timely and courteous manner. Fantastic service all round and I am over the moon with my new log cabin, as is my wife. A dream come true.
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Jan 01, 1970
A truly fantastic cabin which sits perfectly at the end of our garden. We purchased this at the end of summer and are looking forward to getting full use of it this coming year. The delivery went smoothly and they arrived on the day allocated and even telephoned an hour beforehand. I was surprised by the volume of timbers when it was all unloaded and left on the driveway. We soon got to grips with slotting the timbers together and it soon began to build up around us. The window frames slotted into place as you built up the walls - so easy and neat. One of the window panes had a small mark between the two panes of glass. A quick phone call was made and a replacement was on its way. Very pleased with our purchase and can't wait to enjoy it this year
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1
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Jan 01, 1970
Good quality cabin. Great sales service. Delivery ontime and great app that allows you to see where the delivery vehice is on the day. Very impressed would definitely recommend dunster house.
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0
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Jan 01, 1970
Visited the Bedford display centre where, fortunately, the model of log cabin we wanted was on site. The salesman was informative and friendly and guided us through a computer quote. No pressure to agree to buy and we contacted him a few days later to confirm our purchase even though we could have done this online. Decided on the one man delivery option, easy to track on the day, driver friendly and helpful. Cabin now in use. Overall a good buying experience, good price and good quality log cabin. I would recommend to others.
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0
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Jan 01, 1970
VERY PLEASED
VERY PLEASED, STURDY, GOOD QUALITY AND LOOKS FAB IN GARDEN.
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1
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Jan 01, 1970
Fabulous garden house, excellent quality and fitted together perfectly. It's been 12 months since it was erected by myself and I have to say I am very impressed with the quality.
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Jan 01, 1970
Really fantastic product, we had the Severn log cabin, 3 of us erected it in 9 hrs instructions and pictures helped, great value for money, I would recommended Dunster house
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Jan 01, 1970
The log cabin was delivered when promised but the team were not equipped with satellite navigation so had to make phone calls so I could give them directions! My wife and myself erected the cabin in one day to the point of getting the plastic covering on the roof. To complete the project, including painting the outside, varnishing the floor, adding gutters and an additional window took another 8 days. The various components of the log cabin fitted together well and was easy to erect. Doors and windows fitted well and there was only minor adjustments need to the doors to get them to close correctly. Very pleased with the quality of the fittings to the doors and windows. Some of the instructions needed to be read a second time before they made sense (could be my lack of technical knowledge) otherwise there were no major problems. Overall we are very pleased with the product and, based on quality and price, we would recommend Dunster House cabins to our friends.
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1
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Jan 01, 1970
Brilliant cabin. Everything arrived on time, went together beautifully and looks great. Be aware that the wood is untreated and so factor in the time and cost of applying three layers of wood treatment before you can put any finish on it. Other than that everything else is provided and is of good quality. We especially like the double glazed doors and windows with good locks.
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0
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Jan 01, 1970
Great service value and the best products
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Jan 01, 1970
Very helpful from the office staff to the delivery staff, cabin very good quality. I have recommended Dunsterhouse to many people.
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0
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Jan 01, 1970
Great cabin easy to build and very good finish when completed.
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Jan 01, 1970
The service was fantastic from the purchasing to delivery, the quality of the cabin is really good and very easy to assemble and looks great
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Jan 01, 1970
Definitely use this company again
Definitely use this company again. They where polite professional and very competent.
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0
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Jan 01, 1970
Excellent service Delivered on time Communication excellent throughout No problems with delaying delivery Great advise
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1
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Jan 01, 1970
Great delivery, arrived on time, driver very helpful. Cabin went together a treat. Quite hard work to put it together - just me and the wife but well worth the end result. No major issue in construction and fit. Would recommend.
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Jan 01, 1970
Yes I would definitely recommend this company, we have received a first class service, the quality of the timber is excellent, if you want good quality and fast efficient service then use Dunster House
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Jan 01, 1970
Fantastic product. We choose to build, insulate, roof ourselves. So product arrived as basic untreated planks of wood. Instructions were generic and could be improved that said we had no problems getting it built. Arrived as promised early morning. No problems whatsoever.
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Jan 01, 1970
Great fun putting it up! My son and I managed to get it up and the roof on in the first day, and then finish it off on the second. Excellent delivery driver, very helpful and efficient. All the parts were there, although the extra log threw us to begin with - should have read the instructions better. The video on YouTube was great, and very helpful. Now we've just got to start using it!
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1
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Jan 01, 1970
Good service all be it later delivery than first stated. Delivery Driver was very polite and helpful. All the kit arrived as one however one of the trim bars was broken (not noticed on delivery). Managed to glue and screw it for repair and out of sight. Only reason for 4 not 5 stars is the manual for construction could be more detailed and the cabin bearers in my mind are too small. I brought sturdier 100 x 75 treated bearers from the local sawmills Would certainly buy from Dunster again.
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Jan 01, 1970
Feel a bit miffed that after getting a quote and ordering, i found out that the figute was plus VAT ( ouch). The service however was top notch and the delivery driver was perfect. The cabin itself had a few split planks and a dovetail damaged but I got round this. My biggest beef is that although i am a time served tradesman and have built a few of these cabins, the instructions are extremely poor in detail and misleading and it took me quite a while to dechipher some of the drawings.
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1

Jan 01, 1970
After considering many of the other summerhouses available we opted for Dunster House. We were able to visit a show room to examine the product with the help of a knowledgeable salesman. We are pleased with our Severn and the process of arranging delivery and payment was very efficient. The price paid was very competitive and the quality excellent. Erection was straightforward and needed only two men.
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Jan 01, 1970
Well engineered cabin.Very good delivery people. Seems to be the cheapest good quality product on the market at moment as I had looked at a lot of competitors, Did not like the policy of after-sales support which states it is mandatory to ask questions by e mail, this was very inconvenient as I was building it at the time and had to stop and wait for an email answer, having said that the answer was delivered in 3 hours ( week day)and was complete. the reason for the query was lack of instructions for the roofing and gaps in generic work plans they could be a lot clearer and more specific to the model and spec purchased. All in all I would give 4.5 stars. Yes I would buy another product from this company. Ps. Not worth trying to get a discount - you would have more luck brushing a polar bears teeth.
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1
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Dunster House reply
Dear Matt, thank you very much for your review. We are glad you are pleased with the final product. Your statement that you would buy form us again is really pleasing to hear. We understand that customers do ask for discount, we hope they understand when we politely have to say we do not give anything. As you have observed, we work hard to be the best value on the marketing, and that means we have to price our products as low as we can for everyone, not artificially raise prices to then give discount only to those people who ask.

Jan 01, 1970
i and my two friends are all our seventies and found the construction of my cabin quite easy after talking the rep we met at dunster house. The main thing is before you start you must get you ground works right. Also don't do as i did as i started my ground work when the Beast from the east came. but after ground works were complete it only took us three old boys two days to complete
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Jan 01, 1970
Friendly and helpful sales and delivery staff The downloaded instructions were sometimes confusing and complicated. Fortunately, the family members who built the summer house for us we’re able to fathom them and construct it in half a day.We gave it 2 coats of paint.It did ‘move’ slightly over the first few weeks and you need to make sure you use the ‘braces and skirtings’ We made good use of it last summer-It was great for BBQ dining, being able to sit outdoors for later in the evenings
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Jan 01, 1970
This cabin is now complete and is very satisfactory.
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Jan 01, 1970
Love the summer house, but the instructions on how to build it weren't the best. I would much prefer instructions for the summer house I bought rather than a generic set of instructions. The quality of the product is great and the finished build looks amazing.
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Jan 01, 1970
Product has gone up well and looks great.
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Jan 01, 1970
Took delivery of my man cave. Office staff were stars as they held onto it until after an unexpected hospital appointment- thanks Lisa. Delivery went well but I think the bits could be labelled better for example the delivery driver would say- this bits the floor etc, and then 100 bits in you have forgotten which parts he was referring too... but that might just be me. I think colour coding on the edge of the wood, would help with construction especially as it has to be stored until the weather turns better. So a long time to forget.
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Jan 01, 1970
Good quality gear would buy again
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Jan 01, 1970
Great customer service. Friendly and easy to follow delivery. Only problem was that the instructions were hard to follow.
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Jan 01, 1970
Very pleased with the cabin, which is now functioning as my home gym. I assembled the building by myself - despite the instructions, you don't actually need two people. Moving the two rather heavy apex pieces into place was a bit tricky on my own but entirely possible. There's some very clever engineering in the design of the building. I went for the thicker flooring option and added a few additional bearers to reduce the span on the floorboards, and it's now happily supporting a powerlifting cage with about a quarter of a tonne of metal on it. My only complaint is that the two man delivery didnt really go as planned - despite my access meeting the criteria in the contract, one of the delivery guys had health and safety concerns, so I ended up helping the other guy move the pieces from the lorry into the garden. To be fair, the chap was about 7 foot tall and he may have hit his head on a lintel walking down the side of the house. Overall, very happy with it. Hopefully it will stand the test of time.
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Jan 01, 1970
Just slightly confusing whether the product was in stock, but other than that no problems.
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1

Jan 01, 1970
JUST TO SAY PUT UP MY 5.00X3.00 ON FRIDAY/SATURDAY 26/27 APRIL 2019 NO PROBLEMS DELIVERY WAS GOOD LADS VERY HELPFULL .ONLY ISSUE I HAD WAS ESSEMBLY INSTRUCTIONS COULD HAVE BEEN A BIT CLEARER THANKS FOR YOU TUBE. ALL IN ALL VERY SATISFIELD.
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