Dear Kelly, thank you very much for your review. We are sorry you are disappointed that we were not able to provide additional optional extras.
Our delivery notes show each product separately with a separate tick box to give our customers the chance to check that every item is received. We try to give the benefit of the doubt whenever we can, especially with large deliveries, but as your delivery note only had 8 separate items, 4 packs for the main climbing frame, the slide and additional extras that have all been ticked and signed for, then it is reasonable for us to assume all items have been received. Unfortunately some unscrupulous people have in the past attempted to get additional items for free to either enhance their purchase or to sell online. It is for this reason we have developed our delivery system.
We hope your children enjoy the climbing frame for many years to come.