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Dunster House Ltd.
Incorporated. 1994
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MissionPunchForce Log Cabin W5.0m x D4.4m
MissionPunchForce Log Cabin
W5.0m x D4.4m
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Trent Tandem W3.05m x D9.45m inc. Metal Door
Trent Tandem
W3.05m x D9.45m inc. Metal Door
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NOW £4,513.99
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Erin Gazebo - Enclosed Solid Wall Panels
Erin Gazebo - Enclosed Solid Wall Panels
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NOW £1,389.99
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Erin Gazebo - Solid Wall Panels & Front Panel
Erin Gazebo - Solid Wall Panels & Front Panel
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NOW £1,299.99
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Erin Gazebo - Solid Wall Panels
Erin Gazebo - Solid Wall Panels
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NOW £1,219.99
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Erin Gazebo - Enclosed Louvre Panels
Erin Gazebo - Enclosed Louvre Panels
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NOW £1,529.99
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Erin Gazebo - Half Wall, 2x Half Louvre, Front Panel + Door
Erin Gazebo - Half Wall, 2x Half Louvre, Front Panel + Door
Save £700.00
NOW £1,439.99
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Trent Tandem Garage W3.05m x D9.45m
Trent Tandem Garage W3.05m x D9.45m
Save £676.00
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Erin Gazebo - Half Height Solid Wall, Half Louvre
Erin Gazebo - Half Height Solid Wall, Half Louvre
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NOW £1,349.99
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Erin Gazebo - Half Height Solid Wall Panels
Erin Gazebo - Half Height Solid Wall Panels
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NOW £929.99
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Lantera INSULATED Log Cabin W4.8m x D3.8m  Warmalog
Lantera INSULATED Log Cabin
W4.8m x D3.8m Warmalog
Save £600.00
NOW £5,399.99
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Rhine Warmalog Log Cabin W3.8m x D3.0m
Rhine Warmalog Log Cabin
W3.8m x D3.0m
Save £600.00
NOW £3,999.99
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Modetro W5.5m x D4.5m
Modetro W5.5m x D4.5m
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NOW £2,979.99
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Avon W3.0m x D5.0m
Avon W3.0m x D5.0m
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NOW £2,029.99
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Erin Gazebo - Open
Erin Gazebo - Open
Save £350.00
NOW £649.99
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Samir Venetian Pavilion W2.4m x D3.3m
Samir Venetian Pavilion W2.4m x D3.3m
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NOW £779.99
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Avon W3.0m x D4.0m
Avon W3.0m x D4.0m
Save £290.00
NOW £1,879.99
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Rhine W4.0m x D5.0m
Rhine W4.0m x D5.0m
Save £140.00
NOW £2,729.99
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Avon W3.0m x D2.0m
Avon W3.0m x D2.0m
Save £100.00
NOW £1,499.99
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Severn Warmalog Log Cabin W5m x D4m
Severn Warmalog Log Cabin W5m x D4m
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NOW £5,399.99
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Avon Warmalog Log Cabin W2.8m x D3.0m
Avon Warmalog Log Cabin W2.8m x D3.0m
Save £20.00
NOW £3,679.99
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Customer Reviews
BalconyFort Searcher Climbing Frame Ratings
A
Verified buyer
Fab climbing frame- good from aged 3-13 so will last for years.
Anna Hughes
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M
Verified buyer
Excellent service and kids love it. for years.
Mr Kelly
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W
Verified buyer
The Balcony Fort searcher was the only choice for my family. I have three boys 4 and under, so thought carefully about what kind of frame to get. The balcony feature is really what sold it to me as our field looks out towards a valley and you really get a sense that this is a defence post or watch tower incase of enemy attacks - I felt that the potential for such role play would be very much heightened by this aspect... and immediately my eldest once on the open balcony began interacting with the landscape by inventing a game of 'defend the tower', and soon the others joined in. At the time of writing this I have constructed the tower element and need to construct the monkey bars and side ladder but can already see how much of a benefit this frame will have on my childens physical and emotional development. At £600 I think this is a bargain. It's bigger than I thought and extremely well made. It has been a real labour of love. I perhaps underestimated the amount of time needed to put this up but as it takes shape and the build nears completion I feel a tremendous pride in building this for my children. I've managed most of this my self but had to have help in joining the 4 posts to the deck, moving it into place, the roof installation is easy enough but requires two and it really does help to have an extra eye to keep levels straight or even to pass the correct component to you. So you have to construct everything yourself apart from the roof and floors x 2. I'd have been happier if the ladder, lower side panels and balcony sides had been pre made but there is probably several reasons why they are not, it just requires a competent level of skill to make them. My installation was made more difficult as I have set it in a sloping field so had to make some calculations and dig a 17cm to 0cm foundatoion over 1000mmx1000mm to ensure a level field, but once done and all screwed in, it really is a solid structure. So to conclude, I would recommend this beautiful frame without hesitation but allow yourself plenty of time to plan and execute the installation. Go for it...
William Gurney
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4
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G
Verified buyer
Great product and great service
G Dean
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J
Verified buyer
I just wanted to say a big thank you for the delivery of our climbing frame. We ordered this back in March but did not put it up until April/May time. We went to Bedford to view the different kinds of climbing frames that you offer just because we wanted to get a view of the space that we would need to fit the frame in and also of course the sizes of the frames. There they have lots and lots of frames, cabins etc and the staff were really helpful and informative and advised us on the best frame for our needs. Our Grandchildren absolutely adore their new adventure frame and love coming to Nanny and Bampy's to play on it, they think they are in a playground! It is very sturdy and well-built and the price is absolutely spot on, much cheaper than a lot of other websites we looked at.
June Tyler
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1
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L
Verified buyer
Excellent quality. Would recommend
Lucy Barber
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A
Verified buyer
Great product, easy to build and great after sales service!!
Addy .
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C
Verified buyer
Brilliant. Had a problem with a piece of a balcony fort I built and they sent out a replacement in no time. Great service and excellent quality product.
Claire .
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B
Verified buyer
Excellent very easy to assemble all parts in pack our grandkids love it highly recommend
Barbara Norris
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B
Verified buyer
Great climbing frame, very sturdy and will hopefully stand the test of time. One point, the delivery man that stated it would take one person four hours to assemble was either sniffing illegal substances or hidden beneath his coat he had four sets of hands and a bionic, superman body with feet that could grip and drill all at the same time.
Bill ANDREW
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6
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m
Verified buyer
Excellent quality, kids love it. Not to difficult to build
mr BARRY HIGGINS
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A
Verified buyer
The kids love it. Really nice quality.
A Freeman
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C
Verified buyer
I've already recommended Dunster House to friends. Helpful staff both over the phone to answer queries and arrange a convenient delivery time and also when we visited. Our delivery was prompt and everything was well packed with clear instructions. Would definitely use again.
C Stokes
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T
Verified buyer
Really pleased, great quality, easy to build but needs two people with the right tools. Service is excellent and highly recommended.
Tony Devlin
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T
Verified buyer
An absolute gem of a find! Brilliant design, excellent accesories and looks superb. We all love it, as has all our lo's friends when they've been round to play!
Tracy Bates
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E
Verified buyer
I have to say this is the best investment I've made for my two very energetic boys. After looking around at lots of places (after going through 4 cheap swing sets in the last 7 years!) I decided on Dunster House due to the quality and style. I managed to build the climbing frame 99% by myself (and I'm female!). It took a day and another evening finishing off. My boys aged 5 and 8 absolutely love it! They've had hours of fun already and are out on it at every opportunity. We purchased additionally the ships wheel and periscope to aid imaginative play. Highly recommended to all!
Emma Critch
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T
Verified buyer
Now that Spring is here our7 year old Is loving his new climbing fort with slide and swings . It's Awesome and he's out on it everyday and can't wait for his friends to come over to play with him. Good and sturdy.
Theresa Kennedy Kennedy
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L
Verified buyer
Amazing value for money deliver men were fab easy to put up my partner and his brother did it in a day
L Butler
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J
Verified buyer
Climbing frames is great quality
J Cassidy
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G
Verified buyer
We have just built our swing set over the weekend, it's really good quality material. The instructions could be clearer on certain parts but otherwise easy enough to follow!! Kids love it as do we!
G Girls
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t
Verified buyer
My 4 year old and his friends love playing on the fort. No regrets from buying I think that this is definitely the best value and all round frame to buy
tim .
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K
Verified buyer
Great quality climbing frame!
K Kay
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g
Verified buyer
good proctoct but not to easy to erect
geoffrey geoffrey
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R
Verified buyer
We love it Use it all the time
R Taylor
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C
Verified buyer
Very good product, sturdy and safe design, easy to assemble with a little diy experience.
Charles Hanson
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T
Verified buyer
I can't praise this product and company enough. The climbing frame is brilliant, great quality, easy to assemble and my kids (age 5 and below) absolutely love it! The customer service is possibly the best I have come across, delivery time and service was great and the price is amazing compared to other similar products on the market. I would highly recommend this company to anyone!
Tam Conradie
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S
Verified buyer
We love it almost as much as our 4yr old daughter. She spends hours on the swing. Recommend buying the rope and monkey rings at the same time because they are reasonably priced and our daughter is already enjoying them. Very sturdy but it will take two to errect. Great quality all round
S Woodgate
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0
R
Verified buyer
Top quality and best thing we’ve ever biught
Rosemary Jeffers
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P
Verified buyer
Really pleased with this product. We have a big strong 4 year old boy and a cheeky little 2 year old girl and this climbing frame offers a safe but fun addition to our garden so pleased with our choice and the quality of the product.
P Scott
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A
Verified buyer
Polite customer service. Quick efficient delivery. Well finished product with clear instructions. Time consuming to erect and does require two persons but worth it in the end.
Anthony Webster
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Z
Verified buyer
We ordered the balconyfort searcher after looking around for a climbing frame for a long time that needed to tick lots of boxes.. it had to be good value for money, robust and suitable to last a 6/7 year old for a good few years and still be able to entertain him! We have to say we are so happy with the model that we opted for and have been really impressed with absolutely everything.. customer services, the super duper speedy delivery, the lovely helpful delivery guy and the overall quality is fantastic!! The instructions are easy to follow and they even arrived packed beautifully! We were also able to purchase extras at a very treasonable price to add that extra touch, like a pirate flag and a name plaque. You can also buy additional swings, ropes etc. If you wanted a bit of variety or if you have a younger child that needs a baby swing that just clip on and off as easy as anything but are totally safe and totally brilliant ideas!! We can not thank Dunsters enough for a great addition to the garden and for providing our son with what willl be hours of fun and good old fashioned climbing, swinging and hiding out in his den using his imagination!
Zoe Cleaver
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C
Verified buyer
Just what we wanted. Our 6 year old and 18 month old love it. Excellent quality (timber and fixings) and will definitely last.
C Stokes
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C
Verified buyer
My husband assembled this just getting help in lifting on the roof. Took longer than estimated time but that was not an issue. We checked everything including number of bolts etc before starting but everything was included. Very good quality - much better than any others we have seen. Our grandsons love it..
C Long
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M
Verified buyer
My kids love this fort, good instructions, easy to build , very well made looks great ,
Mark Tyrrell
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A
Verified buyer
Fantastic climbing frame! Good quality material. My little one love it!
A Kerr
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S
Verified buyer
Good quality, strong and sturdy product. Why more can I say?!
Suraj Jethwa
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T
Verified buyer
Good prices. Order arrived quickly, very friendly staff and looks amazing once assembled.
T Burton
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D
Verified buyer
They was very good from start to compltion product was great my two girls love it would recomend them to any one many thanks david
David .
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A
Verified buyer
Brilliant communication. Fab two man delivery. Took two people two days to put together (sadly they don’t offer a service where you can pay them to construct it). But very happy with the climbing frame.
Anon J
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R
Verified buyer
great product well made and quality very good granddaughter six has great fun
R Allan
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A
Verified buyer
Ordered one of the adventure playgrounds for my children and delighted with the service and quality. It is built to last and is a quality piece of kit. Fantastic communication at all times as well.
A B
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0
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S
Verified buyer
Excellent quality product. Very helpful staff. I needed the climbing frame delivered to my granddaughters which is not the address of my credit card. I couldn't believe it when it was ready fir delivery in 3 days!!!! Marvellous thank you dunster my granddaughter is a happy little girl.
Sue Brewerton
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L
Verified buyer
Great service and great value for money
Leon .
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M
Verified buyer
Just make sure to start on level ground and have spare 3ml drill bits and the rest is easy. Very strong and sturdy climbing frame. Put the roof together on the ground then just lifted it into place, slotted right in, perfect. Very pleased with the climbing frame and would recommend to anyone. Very competitive price compared to others and worth it.
Mr Robert Petch
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1
0
D
Verified buyer
Good quality, excellent service and fair prices. Very pleased with Log Cabin and children’s swing & slide with tower set.
D Beard
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0
0
S
Verified buyer
great equipment well made
Steveq Mayes
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I
Verified buyer
I have bought several products from Dunster house over the last few years, always very good quality products. The climbing frame is spot on and the kids love it. Would not hesitate to recommend this company.
Intabag Ltd.
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c
Verified buyer
Amazing, service, amazing delivery, amazing product (although took some serious diy skills to erect!!) Kids are in love with it and I can't get them off it!!
claire briggs
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T
Verified buyer
Really happy with the quality of the climbing frame, the grandchildren will love it
T Corry
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S
Verified buyer
Best thing we have bought for the garden. Great value for money. Great customer service.
Stuart Cavanagh
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M
Verified buyer
Excellent service, very friendly, communication brilliant Quality product - really pleased
M Keany
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K
Verified buyer
I received excellent service, before deciding to buy I phone and discussed which product would suit us best and was given sensible advice on the product and how to site it and build it. Delivery was at a suitable time for me. However the driver had left parts in the warehouse which was disappointing and meant a delay in construction. But the missing parts were with me the next day so all was good. It went together easily and excellent quality for price. Only downside was price on Facebook ad was cheaper than actual order. Then after ordering there was a managers special price!
K Ross
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T
Verified buyer
Very very very good one thing it is impossible to dig out and put the stabiles in and concrete them in my husband is a builder so he nose what he is talking about so he put galvanise brackets in stead fixed them to the upright there you suggest putting your ones much easier and no digging holes and weakening the ground thanks
Tony Turner
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1
K
Verified buyer
Well made tree house . Took longer than anticipated to put together but very pleased with the result
Karen Davidson
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C
Verified buyer
The gentleman called Nick in the head office was lovely and very helpful. The two delivery drivers were brilliant and very polite and professional.
Customer .
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L
Verified buyer
Excellent service excellent product!
L Dalton
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A
Verified buyer
The treehouse is lovely quality and delivered as promised. The kids love it.
Andy .
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J
Verified buyer
Excellent prompt service. I would buy from them again. Quality product.
Jane Wendy Madhavan
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J
Verified buyer
Excellent quality, and really friendly and helpful on the phone, also quick delivery. Very happy
J Harbisher
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B
Verified buyer
Our two children (5 and 3) absolutely love their climbing frame! They are out playing on it for hours. The balcony is fantastic as they have a great view over the garden and hop fields (and pretend they are pirates!). There is also plenty of room there for them to put some of their toys. The slide is the perfect size and is slippery enough to give them a thrill everytime they go down it. My 5 year old has mastered the monkey bars and my youngest can easily get up the steps to the balcony on her own. She's a little bit too small to try the monkey bars but it won't be long until she can. The swings are perfect and they love being able to swing at the same time. Underneath is a little area that they treat as their 'den' which also shelters them from any rain that is lurking . It took my husband only a few days to put up (on his own I must add - although he does think he's the incredible hulk!), and we couldn't be more pleased with our purchase.
Bethany Fernihough
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L
Verified buyer
Our daughter loves her Climbing frame - even tried to help us build it (she's nearly 3). It took us 2 days to put the majority of it together and we found some of the instructions as useful as a chocolate teapot. One thing that would be helpful is to have the majority of the holes pre-drilled it would have save a lot of time. Overall the quality of the frame is exceptionally good it was only the instructions that let it down. Delivery - definitely needs the 2 person option. The driver was extremely helpful and efficient.
Lucy Faulkner
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m
Verified buyer
amazing service.took 2 of us 1 day to build it.very clear instructions.delivery driver was very helpful and had a smile on his face.he even high fives my 5 year old son.very easy to build
matthew Wilson
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D
Verified buyer
Just completed the build of the Balcony Fortress and I have to say it looks awesome. It took me and my Dad just over a day and a half to complete and other than a couple of less than clear steps in the instructions it was mainly straightforward. All items were delivered in good order and all the screws, bolts and sundries arrived in a storage box which I thought was a good idea. We received a couple of wooden parts which were warped and as to be expected with a natural product but when fitted the effect was minimised. The finished effect is really striking and it looks better in real life than in the pictures. The climbing frame feels solid, the balcony adds some 'first floor' space and the swings are quiet (which is a nice change from our old ones). We were torn between the Balcony Fortress and and Manor Fort Stronghold but the balcony, the wooden roof and the additional monkey bars sold it for us and we all agree this was the correct choice. Thanks Dunster House for a pleasant buying experience and providing our kids with hours of fun.
Daniel Green
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T
Verified buyer
Really happy with this product and having 2 children under 4 it gives them time to grow into it, the quality is really good and building is very easy with good instructions. This defiantly requires two people to build and a basic understanding of DIY, it did take an afternoon as well but good fun.
Tony Miles
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E
Verified buyer
Great product. Good company to deal with
E Reid
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C
Verified buyer
Very happy with the price, quality and finished build of this play frame. We didn't find it easy to build and would have preferred it to have been pre drilled, however that would have no doubt increased the price. A good electric screwdriver is a must, preferably one with 2 batteries because it'll be in constant use. The frame is very sturdy and our grandchildren are sure to get enjoyment out of it for years to come. Very efficient service and delivery.
Carolyn Roberts
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R
Verified buyer
Great product and delivery service to end of garden was very good
Richard .
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R
Verified buyer
We are very pleased with this piece of play equipment. The quality is first rate and was easy to construct. Instructions were fair but need reading carefully so as not to make mistakes. The grandchildren have fully tested it and I'm sure will provide hours of entertainment. Price is very competitive and is very good value for money. You can pay twice this price but not get anything better. Would recommend it.
Roger Blofeld
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L
Verified buyer
Fantastic high quality product. Instructions very clear and easy to follow. All parts are high quality and a very good design. Kids love the balcony, plus the downstairs den and of course slide (fine for our 16 month old yet very fast for 4yr old when she lifts legs up!!), swings and monkey bars! Fast delivery, great service and really helpful when making decision on which one and arranging delivery.
Louise Salmon
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N
Verified buyer
Never bought a play/climbing frame before. The materials were excellent quality, construction was very easy and delivery was extremely quick, even before Christmas. Would definitely recommend this supplier.
Nigel Mould
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S
Verified buyer
A quick & efficient after sales service - much appreciated as we needed to take down a substantial climbing frame when we moved recently & grandchildren wanted us to relocate it. Thank you
S Williams
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L
Verified buyer
excellent customer service. promot delieverly would highly recommend x
Leanne Aston
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B
Verified buyer
Excellent service, struggled paying online but called up and sorted the same order no problem. Quality brilliant, follow instructions carefully though and in the right order!!! Kids are delighted. Money well spent.
Busy Mum
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A
Verified buyer
We bought this for our daughters 4th Birthday. She absolutely loves it and the adults have just as much fun relaxing in the swing chair!
Alias E
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D
Verified buyer
Excellent company and product, would definitely recommend them
D James
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J
Verified buyer
Really good service, had to change to delivery date a couple of times due to work commitments and they could not have been more helpful.
J Tuckett
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D
Verified buyer
Delivery was swift and the product is excellent! The kids love the fort and are on it every day.
David Winchurch
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T
Verified buyer
The customer service team were great, we got the Fort Searcher delivered the day after our order. Great quality and finish, perhaps a little optimistic to assemble in 1 day if you want to do it properly!! My 3 year old is loving it!!
T Probyn
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C
Verified buyer
The service was excellent from placing our order to delivery, we were kept informed of delivery and it arrived at the time agreed, delivery lads were first class polite and very helpful , the product we chose was the swing , climbing frame , slide with den , for my grandson who absolutely loves it , took 2 of us 3/4 of a day to put up , good instructions would fully recommend
Christine .
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G
Verified buyer
Excellent service from sales to delivery team...... Wish you had a trusted construction option!
G Remfry
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E
Verified buyer
The grandchildren think it is utterly brilliant. It's strong, safe and very durable. Delivery went like a dream and build was fun for us all... over 2 days. Office staff were delightful to talk to when arranging dates, final payment etc. I'm very pleased with the whole experience.
Elizabeth Gentil
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V
Verified buyer
Absolutely fine Delivery driver was lovely
V Hurst
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S
Verified buyer
A wonderful product. Well built, easy to construct and very quick delivery. Overall very happy (as are the kids)
Sam Ahned
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G
Verified buyer
Very easy purchase, very helpful on the phone and great website. Looking forward to it arriving so the children can enjoy! Thoroughly recommend based upon experience so far.
Geoff Bond
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D
Verified buyer
Quality product.. kids love it
D Nakra
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J
Verified buyer
Absolute excellent value for money. It was easy to assemble with very clear instructions. It is a very high quality product and I would definitely recommend it to anyone looking for a way to keep children entertained for hours safely within their garden.
Julie B
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S
Verified buyer
Excellent Product, Excellent Price
Steve Goodman
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S
Verified buyer
Fantastic it is everything that was promised in the description. Sturdy, tough with lots of elements to keep the children entertained for years to come. Took time to assemble because it is a solid piece of equipment. The children love every aspect the swings, slide, climbing wall, the balcony view and the little den underneath which they have a table and chairs in. I was recommended Dunster House to purchase from and I would not hesitate to recommend them to anyone looking for a competitively priced, durable, quality product.
Susan Johnson
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A
Verified buyer
This item arrived on time and was delivered onto the spare land as requested by two helpful delivery drivers. All items were well packed. It did take two adults, one and a half days to erect. Good quality and looks fantastic. My Grandchildren love it.
Angela Margetts
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Dunster House reply
Thank you Angela for your review, we hope your grandchildren get lots of use from your new playsystem.
H
Verified buyer
Good quality, durable, efficient service
H Noakes
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L
Verified buyer
Great play area for my children
Lorraine Davis
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G
Verified buyer
We decided to go for the Balcony version for the extra floor space and it was well worth it. Overall very happy with the product, delivery was well organised and the package came well packed. All the timber was in perfect order with no damaged or warped bits, plus all lengths were cut to the exact mm!. The build was pretty straight forward with no complicated bits, instructions were easy to follow. I did however build it in parts in the garage as i found it useful to have a level floor to work on, that way everything went together square, i think if it was built on an un-even lawn some bits may not fit together to well. When i assembled the roof i noticed that there was no ridge piece in the plans for the peak of the roof to finish it of, so i made my own from a right-angled length of timber and oil stained it to match and it finished the roof of perfect. Due to the lay out of our garden i decided to swap the position of the slide and climbing wall which was easy done as both openings are identical. On the monkey bar rungs i found splinter type bits where the grain of the wood tapered off, these had to be cut off and smoothed down before any little hands got on them, no big deal as it was spotted during construction. The kids love it......
Graham McDonald
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Dunster House reply
Dear Graham. Thank you for your review and your lovely pictures. We are very glad that you are happy with the product. We mustn't although forget that timber is a natural product.  So whilst we choose the most suitable species of wood and keep our quality control measures high to ensure it’s consistent quality, timber will still have cracks, splits and warps in it. 
T
Verified buyer
The climbing frame certainly took a long time to put together and is not for the faint hearted. It took 4 men nearly half a day. All of the parts are of good quality and we had everything we needed, down to the last screw. now its up the children love it. But make sure its sited where you want it because no one would want to lift it again....it weighs a ton!
T1KOS .
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C
Verified buyer
Excellent in every way!
Charlotte Mara-Paterson
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D
Verified buyer
Easy to follow instructions and a decent quality of materials in manufacture very easy two man build.
David Craney
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K
Verified buyer
Superb, everything from ordering to delivery to quality. 100% recommendation from me and my children
K Kingston
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B
Verified buyer
Been in use now for around 6 months, the kids really love it. Get some help to build it as it takes a while and would be hard to do on your own
Badger .
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R
Verified buyer
You will not go far wrong if you purchase this. It is well built and the assembly instructions are very good
R Bates
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P
Verified buyer
Delivery on time product perfect and assembly instructions good, went together perfectly.
Peter Alcock
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A
Verified buyer
This is exactly what it says it is. Great quality and safety and easy to follow instructions. Takes a good day or 2 with 2 people to build it. Good quality accessories also. I felt it was great value for money compared to some cheaper models but is still cheaper than some other companies so very happy.
Angela .
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V
Verified buyer
Very nice, children love it. Delivery on time men very helpful But buy from you again
Valerie Squies
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J
Verified buyer
Bit of prodject to build, took me (and few friends) a whole day to build. The main frame structure is pre drilled, but other parts are not, you need a couple of good cordless drills and batteries well charged to assemble.
J Wakerley
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L
Verified buyer
Lovely climbing frame, sturdy and will last a long time, our little boy loves it
L Jones
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C
Verified buyer
Wow it is so sturdy, especially for our super exposed garden on a hill. It took a while to put together but it was worth every minute and my little boy absolutely loves being in his ‘pirate ship’
C Bland
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A
Verified buyer
Fantastic climbing frame. It has everything you would want: two swings (which can also accommodate trapeze, baby swing etc); monkey bars; wave slide; large upper platform with balcony; and lower "den". Perfect for kids of all ages.
A Sutherland
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L
Verified buyer
We bought the Balcony Fort Searcher Play System with Wave Slide. It arrived incredibly well packed, with all the bolts and bits etc in a huge plastic box with everything easy to identify. We spent 7 hours today building the play system, and found it relatively easy to construct. Some of the instructions were a little confusing, but on the whole easy enough to follow. The finished product looks amazing, solid and seems very safe for our little one to play on in the summer. Would definitely recommend.
Lynda Stent
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K
Verified buyer
Kids love this. If put together properly you get a fantastic piece of equipment.
K Harrison
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J
Verified buyer
Very easy to put together and very well made. My daughter loves it
J Parker
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N
Verified buyer
Great product and service, our son loves his climbing frame
N Khan
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C
Verified buyer
Superb climbing frame. Definitely need 2 people to construct and takes a long time to put together
C Middleton
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R
Verified buyer
Thank-you to all at Dunster house for such a great climbing frame, delivered by a friendly driver and ably offloaded and I'm pleased to say an incredibly easy build process. Everything has been meticulously packed and labelled, the instructions are incredibly easy to follow and all in well written English. Each piece of timber is perfectly cut and where predrilled all goes together very well. Armed with a decent screwdriver you'll have this built in a few hours - one charge of a 10.8V battery easily did the whole thing in a day. The finished article had my children giggling ecstatically within minutes and I know it's going to be a huge hit with them for years. I'm so delighted to have made the right decision and buy from Dunster, my only wish would be for a precut piece of timber (was it 64mm wide?) to do the spacing on the steps rather than having to make one myself, but that's it!
Roderic Davies
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S
Verified buyer
Good strong and ok to build. Kids love it and it seems to do everything we needed/ wanted
Sonja Henderson
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M
Verified buyer
GREAT PRODUCT VERY GOOD VALUEed
Mr ADRIAN HILL
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W
Verified buyer
Easily put together by 2 people . Good quality, but not sure if it would be strong enough for older kids but ideal for 4 year old grandaughter
W Ross
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H
Verified buyer
This is an excellent product, I would recommend it happily - very good value when you realise the volume of parts and wood involved. It's well designed the wood seems sturdy and I expect it will last well. It looks great and fits into the natural surroundings effectively due to the green and brown colourings. My daughter loves it and demands to be released into the garden to play on it even though the weather is miserable! Just bear in mind this is a major undertaking to built this yourself. It requires a decent level of diy/carpentry skill (definitely more than assembling an Ikea wardrobe for example). You need power drills, power screwdrivers (probably around 300 screws) and some other tools. The instructions recommend 2 people but one person can do 95% of it, I would say it's 15-20 hours solid work. The instructions are good but it's still easy to make mistakes if you are not experienced. It would help if the wood came with a few more predrilled holes (or at least marker holes) as the measuring and drilling yourself is difficult to do precisely.
Harry Manisty
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L
Verified buyer
Good product and good service
L Jones
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P
Verified buyer
The item is great - very sturdy and the kids love it... what you would expect for the price. The item looks superb and reflects the solidity of the construction. A few months in and there is not one jot of wear and tear on it despite heavy use and a few parties. The element that prevents the full 5-star rating is the quality of the instructions and the lack of pre drilling on the pieces. The instructions are quite small and make it easy to go wrong on certain parts, leading to a time consuming "undo" operation. Additionally, there are several of the steps that require multiple and sequenced components meaning you complete part of it and then realise you had to something else first. The pre-drilling adds a level of faff that I would have happily paid a bit more for to prevent but there are some parts that are really quite tricky to get neat and lined up.
Philip .
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M
Verified buyer
Excellent product - very high quality and the kids love it. Looks awesome. However, it needs professional help to build - it's basically a pile of wood, with no holes drilled or marked. A good drill and wide selection of tools is essential. Time to build around 25 man-hours.
Mark Willoams
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T
Verified buyer
We are really pleased with our purchase. Thank you Dunster house.
Tammie Daniells
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N
Verified buyer
Excellent service and quality. However, the lack of pre-drilled holes was a real pain and we ended up having to pay someone to build it for us.
Nicola Cooper
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I
Verified buyer
Order was delivered on the date requested with out issue. Assembly instructions were good but I must stress I wish at the begin of the build sheets you are told what size area must be level as sorting out ground conditions once it is all built was difficult. Finished product is very good and children love playing on it. high recommend it but please insure your garden is level before you start. would recommend it going on a decking.
I Hambidge
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D
Verified buyer
Good quality
Deborah .
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R
Verified buyer
We're very pleased with the end result, but there were problems with the instructions, which I have already been in touch with you about.The children love it.
Rowland Charge
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Dunster House reply
Hi Rowland, thank you for your feedback. It goes through the customer services department who make recommendations about improvements to instructions, so your contribution will have helped!
L
Verified buyer
Lovely product and great service, instructions were a bit tricky as we wanted the swings round the other way but apart from that its great
Lauren Dymott Dymott
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M
Verified buyer
PRODUCT WAS MADE OF A GREAT QUALITY ALTHOUGH WE FOUND THE ASSEMBLY TOOK A VERY LONG TIME. NOW FINISHED WE ALL LOVE THE PRODUCT AND FEEL IT IS VERY GOOD VALUE FOR MONEY.
Mr ADRIAN HILL
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H
Verified buyer
Very good quality, everyone has commented on how lovely and versatile the playset is. The little extras such as shops wheel and telescope are also good quality at a good price and are really worthwhile- my two boy toddlers love it! The swings are great, except for the baby swing which never sits flat so the baby/toddler is always leaning forward - can’t seem to make it anymore upright. Anyhow, would still recommend completely. Thank you!
H Teverson
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B
Verified buyer
Great service. Great product except for the bolts that don’t hold to tighten up fully. They just spin when you go to tighten even with the gripping clips/washers. It’s not as easy as putting together Lego as it said somewhere but I really feel for the price it offers great valueyou!
B Fleet
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M
Verified buyer
Climbing frame is great...but a lot of work to build...no pre made holes
M McColl
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P
Verified buyer
SO it's up and took me (without much help) about 10 hours in total. However, there were some errors that had to be recorrected which meant I could have done it quicker. I have twin 4 year olds and they (and their 9 year old neighbour) have not stopped playing on it. The games and fantasies they are creating with the Pirate theme are brilliant. In building it I would counsel others with two key pieces of info. 1. when building the monkey bar top, really think about which way round you need it to be and make sure you put the brackets for the swings on BEFORE you put the monkey bars on. TBH a bit more explanation in the instructions would be beneficial. 2. Don't over-tighten the bolts which have the green plastic cups on them as you will just snap the cups making them useless. And finally the ground anchors are really long. I could not get deep enough in my ground where there is hardcore about 9 inches below the topsoil. I hope that this with some cement will be strong enough to hold. We have also put astroturf in the den under the fort and rubber matting under the swings, which I hope the grass will grow through eventually. Anyway, I think it is really well made and I ma really happy with it.
Philip Allen
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P
Verified buyer
Frame is of good quality but it has a tenancy to twist when the swing is in use despite using the ground anchors.
P Screen
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J
Verified buyer
We bought the Balcony fort for our daughters 5th birthday and she loves it! The purchase and delivery were great, and when in the delivery notes section I asked for delivery to be delayed for a week to maintain the surprise, they phoned me the next day to discuss and were as helpful as possible. Just bear in mind some of the packages are up to 40kg so need 2 people to unload (the delivery guy is 1 of them) - if you don't have someone available on the delivery day who can lift 20kg (like my pregnant wife!) then book the 2 person delivery upgrade for £25. My only criticism is that the majority of the screw holes aren't pre-drilled so you need to measure and drill probably close to 300 holes in the various planks, before assembly! That's tricky to do in the dark after bedtime, if you are trying to assemble this product as a surprise without the child seeing it!! I'm a fairly experienced DIYer and I did as much as I could in the garage before hand but it took about 14 hours to fully construct, so bear that in mind if you have a tight deadline! Once built though it's solid, looks great and I honestly can't fault it! If only all the holes would have been pre-drilled it would have saved a few hours (working out where to put them takes longer than drilling them) and I would have definitely given it 5 stars!
John and Laura
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D
Verified buyer
Overall really happy with this product. Sadly there was a missing item from the package but rather than postpone the building we managed to purchase this locally. It took one person a day and half to build but the instructions were good and relatively simple to follow. The completed product is excellent, really sturdy and it feels well made. Most importantly our children love it and it's proved an excellent purchase for both of our children and offers them both activities they can enjoy (aged 9 & 4)!
Diane Wagland
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I
Verified buyer
Good quality wood but REALLY hard to put together. It took me and my father nearly 3 days to put it together. We are relatively good at DIY but this was difficult. The bolts keep cross threading and they spin in place when trying to do them up. You need 2 drills for this as lots of holes aren't pre drilled. It's nice now it's up though.
Ian Josh
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Dunster House reply
Dear Ian, very sorry to hear you had some trouble with the construction but pleased that you think it is nice once all finished. Sincerely, Dunster House.
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