Timely delivery as advised, prompt unloading and positioning of elements in back garden. Assembly proceeded without major hitches, doors a bit fiddly and insulated floor panels had to be trimmed to achieve design gaps. Generally very solid and satisfactory workshop space.
Excellent service, well made cabin, If I made another one, I would use a concrete base instead of the plastic mesh/pea shingle one used. Slightly disappointed that things like the shingle glue was not included & I think if Dunster House offered suitable paint to finish, then customers would purchase from them instead of having to find it elsewhere (missed sales opportunity)
1) All staff extremely helpful over the phone 2) Our warmalog cabin is very solid and well made 3) The cabin arrived at the time they said it would and the drivers were very helpful 4) Every section including every nut, bolt and screw was correct 5) it all fitted together well. The only comment here would be to emphasize how important it is to make sure the base is VERY accurately measured. So 5 stars and well deserved
From sale to installation it's been a great experience. I think I must've phoned the call centre about 5 times with various queries before buying and Samson would be so helpful every time - above and beyond. The products (I bought a shed and a log cabin) are of exceptional quality and delivery was very easy. Our builder actually put them up and said he'd recommend people buy these instead of get him to build a bespoke shed as the quality is so good. A couple of words of caution - I'd opt for 2 man delivery if you order something big as there's a lot of stuff. And there is no way some of these items can be put up in the time suggested. Perhaps if you erect these products every day, yes - but if it's your first time, although the instructions are great, it takes longer than suggested. But exceptional product, exceptional service - thank you!
I bought the "Severn" Warmalog insulated cabin (4.8 x 3.0m) and put it together myself, as a solo effort. Ordering was a breeze. We went to the Bedford branch to confirm that it was what we wanted and ordered straight away. The sales advisor was very genuine and actually steered us away from a couple of things that we were going to pay extra for thanks to some good, honest advice. Communications throughout the build and delivery process was exemplary. I also enjoyed the ability to watch the progress of the lorry on delivery day in real time. No stressing about whether or not I had time to make a brew, etc. The two guys who delivered (we only paid for one man but there were two on the lorry that day) and I made short work of unloading what seemed like a mountain of wood. Not one thing was missing. I put up the whole cabin myself. The instructions are VERY clear and I had no problems understanding them. Everything was well designed and cut to size perfectly so it really was quite a simple (if manually demanding) task. The end result is a beautiful cabin that we are really pleased with. As an aside, if anyone choose "Woodland Green" Bedec Barn Paint, be aware that the actual colour is more like egg shell blue. We think it's lovely but certainly poorly named.
I couldn’t be more in love with my Dunster House log cabin which was purchased almost 12 months ago. My husband worked solidly all weekend to erect the cabin and thoroughly enjoyed the build. Delivery was great and no problems. We opted for the shingle roofing which I would highly recommend, they look so nice too. We had a concrete base laid which I would also recommend over other foundation options. I have been running my makeup artistry business from home since June 2019 and what a success it has been! It was always a dream to have my own studio and I am so thrilled with the quality and finish of the cabin. It was a long process getting it all water-tight and painted exactly as I wanted but it was worth the effort. Highly recommend this company!
There was minor issue with the position of our pallet on delivery but once opened and constructed we have found this to be of excellent quality throughout. The building of the log cabin was straightforward and the quality of the materials superb value for money, highly recommended product in the 'Warmalog' and excellent service
Bought an insulated log cabin from Dunster and am very happy with the purchase! All the bits were present and accounted for and fitted together perfectly. I now have a lovely insulated log cabin for a gym/home cinema/man cave :) Thanks!
Cabin was delivered today, can I say that the two men (Pete and Isaac) were very friendly and very efficient when unloading and placing the load in the required area.They were excellent representatives for the company, many thanks to both.
5 x 3 Warmalog cabin - The ordering process was easy and delivery was within the estimated time frame. The kerbside delivery was done by two guys, and me, they gave me good advice and even helped carry some of the heavier items through to the build site. Construction i would say was moderately easy, just be prepared that this is a wood product and some of the parts won't be plumb straight. I accepted this and didn't have to contact Dunster House for any replacement parts or advice and the cabin is built and looks great.