These people really understand what customer service is all about. I ordered my Trent garage from them while I was on vacation overseas. I had several conversations and email exchanges with Nik in the sales department and others and at all times they were courteous and helpful.
I have already sent an email to say how delighted we are with the garage, the service was just excellent, delivered and erected on time and without any fuss. The installation team were very efficient and the quality of the garage is really good. I would recommend this company and the products, we are in process on painting the exterior at present but it is not finished so have not taken photos
I decided to have my workshop erected by Dunster House & it was well worth the extra money, the guys were great and made a really good job of it for me. I would definitely recommend this product as the quality is fantastic!
Sales staff very helpful and knowledgeable. Garage was easy to build and high quality, with everything needed to construct provided. Very pleased with it overall, it looks great and is exactly as described
Fantastic from start to finish, having had a family member buy an extremely large cabin 2 years ago which I assembled, I felt it was my time to get one, as he had a great experience from Dunster House himself. Customer service was excellent got through to them every time, with no hassle. Delivery was amazing using their own onboard forklift and even on my street which is very narrow! superb skills from the driver! Just started assembling but going together as per instructions, which I must stress you need to read from cover to cover. All logs are going together quite nicely and is very straight forward to assemble even for the keen diy'er. Thanks, Dunster House! Great product at a great price!!!!
Great advice/guidance, seamless order and delivery processes. Assembly instructions were simply to follow and I assembled in the timeframe suggested. Great solution and specification that was well priced. Great experience and project - thanks Dunster
You might have sold a shed to a friend of mine, Paul Turner, on the strength of a recommendation by my housemate. Another local guy watched us erect the garage and thinks he wants one. Everyone who has passed the back of the house on the private lane has commented on how nice it looks. We have finished the main construction in one eight hour day and just need to put the shingle roof on, and then do the windows and doors - and of course stain the outside three times and use a pukka varnish on the inside. Can't wait for the cabin, which I need to sort with you in a few days time.
Thank you for pointing me in the right direction and making the purchase worry free. It is rare to find a company that does exactly what it says...
So, here's to a happy garage and what will be an amazing cabin. The furniture is ready, the floor coverings are planned... it is going to be great to see the Sun, rather than be in the office, which only gets a bit of sunshine in the afternoon.
We decided to put this up ourselves, which proved to be fine. We did have a friend with us that had done this before though. Just make sure the base is absolutely level and straight before you start. A couple of the timbers were bent but nothing a little brute force couldn't fix! There was one small piece missing (internal roof support) but we made one which was fine. The doors proved to be a bit fiddly and we will be purchasing some stronger hinges in the future. Overall a very good quality shed for the price. Be prepared to make minor adjustments (locks/hinges etc). Very pleased and would definitely use this company again.
This is the first time I’ve done one of these reviews for anything, so trust me, it’s a result of how impressed I’ve been with this product! The kit went together really well - no issues at all. They suggested it was a two day job for two, but I managed to get it up in one day by myself and just a little help from my wife stopping the window blowing over while I built up the walls. It really is pretty easy. Every single fitting / screw / piece of timber was complete and as stated in the instructions, and it all slotted in to place perfectly. The final product looks great and I’m very pleased indeed. I did quite a lot of research before and considered various different options, so I’m really pleased to have made the right choice. Thanks go to Craig in your Liverpool depot too, who did a good job in the sales process; very straightforward, honest, not too pushy and gave me some good advice on putting it together. Good man.
Overall a good product. A rethink on the quality of the side access door and window I believe is required as they are not as robust as the rest of the garage. The logs do twist before assembly ,but that's the way wood is. Shingles are much better than felt, I would recommend paying the extra. Customer service was good, got back to me promptly and helped with arranging the delivery date. The vehicle tracking system I found useful as my house is hard to find. Two able bodied people to unload and arrange the parts is necessary. Lots of storage space required. Overall well satisfied.
Hi Steve, thank you for your review. A sensible understanding of the nature of timber!
Very impressed with the way it fitted together. Good quality timber . Budget hinges for the barn doors, but on the whole very good value for money. A few more instructions would be better Regards Clive Bartram