Delighted overall with my new cabin. Right from ease of placing the order online, delivery and quality of the materials. Nothing was missing (even had few spares). Especially delighted with the delivery as they gave a few tips on building the cabin. Though a bit more time consuming than I thought it would be, I had fun building it with help of friends (minimum two people are required ). Instruction manual was good but has room for improvement as it did not mention that even though Apex is delivered whole it needs to be separated out and put back again to lock into the interim wall.
Website easily accessible. Lots of choice which was the most difficult part of purchase. Delivery time was reasonable and the delivery staff were friendly and helpful. Product quality looks very good though the 'EvilJeff' has yet to be erected. I'm certain if there are problems they will be quickly resolved.
Ordering our log cabin by the use of Dunster House website was very easy, it's very clear and easy to follow. In addition talking to customer service for support was even better as we had a couple of queries, which they were able to answer easily. My only criticism is that customer service didn't tell us that they only delivered to the front of the property, unless you have a side entrance. I didn't realise this until a couple of days before delivery and I had to sort something out quickly. That's the only reason I didnt give them 5 stars. It is stated in small print but something so important should be advised by customer service when ordering or arranging delivery. The quality of the cabin is excellent, we are very pleased. We now have an additional room to our house.