Although we design all our products with self-assembly in mind, we realise that not everybody is confident with DIY. As a result, we offer our own, directly employed, Installers to carry out the installations for you, on a number of our garden buildings. This service is available to you within mainland England and Wales, and some parts of Scotland, although some exceptions may apply.
We have invested a lot of time, money and effort into training our own installation teams so that they know our products inside out. This way, if you use us to install your product, you'll get the same focus on quality and value found in every other stage of our buying process.
Please be assured that we do NOT subcontract to external installers ever, we also do NOT use another Company to carry out any of our installations, unlike all of our competitors. ALL of our Installers are full-time employees of Dunster House Ltd, on EVERY Installation. So when you buy your installation from us, then in the unlikely event that something goes wrong, you won’t find yourself trying to negotiate where the blame lies between an installation company and a supplying company, with us there is only one Company involved, Dunster House Ltd. Which keeps the pressure on us to get it right first time anyway!
What you get
Our installation team pride themselves on supplying you with a functioning garden building, as soon as possible. Depending on the size of the product and the features selected, installation can typically take between one and five days. The team, along with the driver, will also unload the product from the lorry themselves, so you'll have no need to get your hands dirty.
It's not just the physical aspects of an installation that our dedicated team looks after. We will also take care of all the paperwork involved so that your experience is as hassle-free as possible. All you'll need to do is read, agree and then sign the required paperwork, before returning it in the pre-paid envelope provided. Then we will start arranging the most convenient date for your installation to begin.
To find out the price of an installation, all you need to do is enter your postcode and select the Installation option on the page of any product on our website. What's more, the price quoted will be for the whole job – from start to finish – with no hidden charges. Please be aware that we do not carry out painting (except internal walls of modern style Garden Offices) or base work (except when you buy our RapidGrid Foundation systems). We will not install 3rd party products or customer provided electrics.
What we need from you
We aim to help you, the customer, wherever possible. So to ensure your site is ready for when our installation team arrives, we provide you with our helpful base preparation guidelines or, our RapidGrid guidelines if you have bought a RapidGrid™ foundation system, along with the Installation Agreement for you to easily check that your site will be suitable prior to the installers arriving.
On the day of the installation, we will need you or someone who can make decisions on your behalf to be present. This is because we will need to perform a routine assessment of your site, to ensure a smooth installation, and you will need to tell us where to site the building and be on hand to answer any other questions that may arise whilst the product is assembled, such as placing of windows/doors or any extras.
During the installation we will need access and use of water, electricity and toilet facilities. Oh, and maybe the odd cup of tea... but only if you are offering!
Timber, as a natural product, will contract and expand during the lifetime of the cabin, so minor modifications or adjustments will be required by our customers, once the installation is complete, as per our contract to install.
After installation service
Our installation service doesn't stop after the strike of the last nail either. Before they leave, the head of the team will go through your installation with you, to check the work against your Installation Agreement. After we have guaranteed your satisfaction, you will then receive an Installation Completion Certificate to read, agree, sign and keep.
So that you can begin enjoying your newly completed garden building straight away, our installation teams always clear up after themselves. If you do need any post-installation advice, our supportive Customer Service Team will also remain on hand to answer any queries you may have.
Timber as a natural product, will contract and expand during the lifetime of the cabin, so minor modifications or adjustments will be required by our customers, once the installation is complete, as per our contract to install.
To find out more or to book your installation please contact us.