The Dunster House website is full of a wealth of help, advice and product information.
Product Information
We sell a wide range of home, garden and lifestyle products, including Log Cabins, Summerhouses, Garden Offices, Garden Sheds, Climbing Frames, Gazebos, Pergolas, uPVC Windows and Doors, and much more. Our full product catalogue is available to purchase on our website, as well as via other sales channels.
We want the shopping experience to run as smoothly as possible, so provide as much information on our products as we can. The product pages on our website are full of information so you know exactly what you are buying. We provide detailed product descriptions and specifications, with information on sizes, measurements and materials used. You can see everything that is included with the product, and all the optional extras available to enhance it.
We oversee all aspects of the business. All of our products are designed in-house by us, ensuring they offer unique features and are specifically suited to the UK market. We market and sell everything ourselves, as well as deliver using our own fleet of delivery vehicles.
The majority of our products are made from timber, which is a natural material with its own characteristics. Due to its natural properties, it can be an unpredictable material susceptible to shakes, cracks, warping, expansion and contraction. However, these natural imperfections will not affect the integrity and function of your product.
Inspiration and Ideas
Take a look at our Blog, where you will find all sorts of useful information on our company, the features of our unique products, and plenty of ideas and inspiration on uses and decoration. You can even hear from many of our satisfied customers, as they take you on their buying journey and a tour of their garden building. In addition, our Customer Inspiration Gallery contains many product photos to help you feel inspired on making your dream a reality. We also feature a number of helpful how to guides. These advise on how to choose the right products to create the space you want, and the steps to take to maintain them.
Help and Advice
Visit our FAQ and Help Centre pages, where you will find lots of helpful advice on things to know before you buy, the ordering and payment process, and all about our delivery service. You will also find some handy maintenance guides to help you care for your product and maintain its beauty.
All of our products are designed and sold in flat pack kits for you to build at home yourself, and are suitable for those competent in DIY. Full instructions and all fittings necessary for assembly are supplied. If you require more help with the installation process, then take a look at our YouTube channel. Here you will find a number of videos guiding you on the construction of your garden building.
If you need further help on placing an order, or have any questions regarding our products and services, then please don’t hesitate to get in touch. Give us a call on 01234 27445, or email [email protected]. Find out more about the different ways you can contact us, or fill in the online form on our website.
If you require any help after your order has been delivered, then please contact our Customer Service department in writing. They can be reached by email at [email protected]. Our customer Service team deal with queries only in writing, and are not contactable by phone. This helps to make the process more efficient. As our products often involve technical aspects, it enables our team to fully investigate your query with the relevant departments to provide you with the best answer and resolution possible.
We aim to offer the best customer experience we can. We hope that you are able to find all advice and product information required to enable you to confidently make an informed purchase.
Visit our website or contact us, and someone from our team will be on hand to help!
Back to blog
