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Dunster House Ltd.
Incorporated. 1994
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About Us

About Us
Over two decades of experience and expertise
About Us About Us
We Design

British design is among the best in the world. That's why our UK-based, in-house team design all the products that Dunster House sell online or at one of our sites. By making use of some of the best available expertise, you get to enjoy innovative garden buildings designed to last.

We Design

Our experienced CAD design team

Computer Aided Design (CAD) programmes are more commonly used within aerospace and car design. But our experienced team use CAD programmes to design our garden buildings, as we feel it gives us more flexibility and control over every area of the design process.

From concept to modification, we apply a hands on approach to the development of each product. This way we can create higher quality and more reliable products, as design improvements are well thought out and easier to incorporate.

Materials and features

We also ensure our designs use materials that provide high-quality, reliable products which offer you exceptional value. For example, we only ever use full lengths of timber, we never use finger jointed timber (glued together offcuts), to ensure the products are strong. We also pressure treat timber in many of our products to ensure they are durable.

We have maintained a constant presence in our market and have acted upon the feedback of our customers over the years. During the design process we never forget about including features you want to help create the garden environment you've always desired. Most of our log cabins allow you to choose different glazing and insulation options. Whilst many of our products are available with a range of extras, so you have the flexibility to create your ideal level of garden luxury and comfort.

Prototyping and rigorous testing

To ensure that you don't end up the guinea pig, we build prototypes of all our products and test them to make sure they'll withstand practical use. This process can be time-consuming, and sometimes results in us going back to the drawing board, but we feel the results prove its worth.

If you would like to have a look at our product prototype gallery, click here.

To find out more about the products and design features crafted from our design process, click on a category above and start browsing our products.

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We Display

With 6 branches located throughout the UK you can come and visit us to touch and feel the quality of our products before you buy. We’ll get you a cup of tea or coffee and give you a tour of our gardens to help and inform you so that you choose the ideal garden product for your needs.

We Display

With our Internet-only competitors, there is an increasing reliance on computer-generated imagery (CGI) which depicts their timber as being near perfect, which in reality it is not. We use CGI for product images as well, but we draw the line by not using it for close-ups. Wherever possible, we use real photos for close-ups, which shows how good our timber actually is, rather than the fantasy of nanometre perfect computer drawn timber that others choose to show.

Not only do our branches allow us to show more of our customers how good our products are prior to them buying, they also mean we keep our delivery and installation costs down as the branches are all warehouses and are also the bases from which our installers operate.

So our widely spread branches mean that we keep the fuel costs down to a minimum and very rarely need to send our drivers or installers on expensive overnight trips to get to you, keeping our costs and our prices low. For opening times and directions see our visit us page.

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We Make

The family that owns Dunster House also owns over 14 factories spread across 8 sites all over Europe, each of which is dedicated to making specific parts and products for Dunster House, as well as for the export market.

We Make

As a British family we like to keep jobs in Britain wherever possible but we recognised that lower costs in overseas manufacturing would allow us to offer better value to our customers. Rather than continuing to buy in from overseas companies owned by other people, as we had been doing, and accepting the designs they gave us, twelve years ago we instead decided to set up our own separate production Companies overseas. Now, more than ever, this foresight allows us to keep our quality high, our product designs specific to the UK market, and to offer you exceptional value for money.

We use Baltic and Siberian timber in our products as it is far denser and better quality than UK grown timber due to the low temperatures and shorter growing seasons in those regions. Unfortunately, slow growing timber of this quality simply cannot be grown in the UK due to our comparatively warm climate. By locating our factories close to the sawmills we are able to significantly reduce the transport of waste materials, which would not be the case if we manufactured these products in the UK. Add to this the comparatively low running costs of our family's overseas companies, and you can see how we offer such high quality timber products at such low prices.

This focus on low prices and high quality has meant that Dunster House itself has grown year on year, as have the number of people employed, with the Company now employing in excess of 320 people in the UK (compared to just over 250 people in the family's overseas companies).

We also continue to maintain a sizeable element of manufacture here at Dunster House in the UK for those product lines where this makes good economic sense. This includes our uPVC windows and doors, prototyping, limited run wooden products, and spare parts in our very well equipped carpentry section.

Ensuring quality, reliability and value for money through investment

Our family's investment in these factories has been spent to buy the best equipment and hire experienced staff needed to run our dedicated stations. We make so many timber windows and doors that we even have a dedicated production factory just for them!

Our CNC (Computer Numerical Control) machine is an ideal example of our focus on investing in the best machinery. The CNC machine works by cutting each of the hundreds of specified lengths of timber we need each day, with computer guided precision. This has proved invaluable for coping with the increased demand for our products, as we've been able to achieve efficiency without compromising on quality.

Ensuring quality, reliability and value for money through quality control

To ensure you receive total satisfaction and value for money, we perform tight quality control of every component we use in manufacturing. This means, wherever possible, we make each component ourselves. But when we do bring components in, we do so from suppliers whom we absolutely trust and have been working with for years.

We also use Quality Control Teams in all our factories, to check our products as they go through the production process. Their role includes checking line items and comparing photographs at various stages to confirm we are maintaining our high standards. Only once we're happy we've maintained those standards, do our Quality Control Teams sign the product off for dispatch to the UK branches.

We Make

The pressure treatment process

We make many of our products using timbers that have been pressure treated. These include our climbing frames and garden offices as well as the floor bearers for our log cabins and summerhouses.

The process involves placing timber on a pallet, lathing it, before placing into a very strong sealed chamber at our pressure treatment plant.

A pump then removes the air from the chamber and in doing so also sucks moisture and air from the timber. The treatment is then pumped into the chamber and it rapidly soaks deep into the timber to replace the moisture and air that has been sucked out. Pressure treatments such as this give wood the best protection from rot and infestation and we guarantee this for 10 years, with no need for you to apply any further treatment.

We choose to pressure treat our own wood, rather than buy it from a supplier, for two reasons. It saves us time, which means we can dispatch our products quicker. But it also allows us to cut timber to the correct size before treatment. This ensures the ends of the wood get treated too, so you can enjoy timber with all-round protection. This is very unusual, most companies buy in full lengths of timber that have been pressure treated elsewhere and they then cut this timber to the lengths they require, leaving the ends untreated.

Within recent years we have gone one step further than this even, as we now add an additional colourant to our pressure treatment so that instead of the products being the green colour that is is more normally indicative of pressure treated timber, our products are a far more attractive brown colour which further enhances the look of our products and gives a nice contrast to our customers' green gardens.

As we continue to grow both Dunster House and our overseas Companies, we will carry on investing in improving our manufacturing infrastructure to ensure the great value of our products; we don't own forests yet, but we already own everything required all the way back to a sawmill. This way, we can continue to make sure each product that we make gets produced with as much care and attention as the last one.

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We Deliver

We take delivery very seriously and always aim to have our unique products arrive in great shape and on time, which is why we maintain a dedicated and specialist team for logistics and delivery.

We Deliver

Why we use our own fleet to deliver our products

Our aim is to deliver your products securely, with a focus on being as reliable as possible. We believe the best way of doing this is by delivering the products ourselves, so in almost all cases, we use our very own ever-growing fleet of delivery vehicles. This way, we keep full control over maintaining our high standards. We only use courier services for small items such as micro-fort climbing frames, accessories and specially-ordered replacement parts.

We believe that all good delivery drivers need a vehicle to match. That's why we always buy brand new vehicles for our fleet, service them often, and replace them after 3-4 years of use. This way, we keep excuses like "sorry, the van's broken down" to a once in a blue-moon occurrence. Plus, it helps us to ensure our promises of a reliable service don't ring hollow.

Our fleet comes in all shapes and sizes

We realise that many of you live in an area where a 40ft articulated lorry is impossible to drive around. This is why we have a fleet of vehicles in various sizes to fulfil the range of delivery-based challenges we face. Almost all our trucks, for example, are small 7.5t models. We also have vans and flat-bed trucks which are both manoeuvrable and capable of transporting heavy loads.

We cherish our fleet of delivery vehicles, as we appreciate the key part they play in fulfilling the final phase of your buying process. In fact, because we feel the personality of each of our vehicles reflects so well upon the business, we've come across all maternal. Not only have we given each vehicle their own name, but they are always kept clean, sound and never want for so much as a new air freshener.

Our fleet of drivers and vehicles deliver our products throughout mainland England, Wales, as well as most of Scotland. But we don't deliver to the Islands and Highlands of Scotland. If you spend over £199, most deliveries to mainland England and Wales are free (see individual products for details). For more information on the delivery cost for our products, click here.

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