Our Terms and Conditions for products are shown directly below.
About Us:
Dunster House Ltd. is dedicated to your total satisfaction. If you have any suggestions or comments, please contact us.
Contact Details:
Dunster House Ltd.
Factory 1
Caxton Road
Elms Farm Industrial Estate
Bedford
Bedfordshire
MK41 0LF
Phone: 01234 272445
Email: [email protected]
CATALOGUES: OUR WEBSITE CARRIES THE MOST UP-TO-DATE INFORMATION.
PLEASE DOWNLOAD YOUR PARTICULAR REQUIREMENTS.
VAT Registration Number: 623 8011 69
Company Number: 02913901
By purchasing from Dunster House Ltd. it is assumed that the customer agrees to all terms and conditions.
Last updated: 11/03/26
1. Building Regulations
1.1 Meeting building regulations is the joint responsibility of the builder and the landowner, not of the supplier (us), nevertheless we want to make it clear that our products are not intended to be used where building regulations are required, so we have set out circumstances below so that you can easily check whether or not building regulations are likely to apply to you. By purchasing our product/s, the customer agrees with all of the following statements.
1.2 The building will contain NO sleeping accommodation
1.3 If the building is over 15 square metres in internal floor space, then it will need to be positioned at least 1m away from any boundary, and contain no sleeping accommodation. Please ensure that you speak with your Local Authority Building Control prior to purchase with regards to potential appropriate fire-proofing.
1.4 If the building is over 30 square metres in internal floor space then you are made aware that this building does not comply with building regulations exceptions or you intend to use it for an exempted use such as: a building into which people do not normally go, or agricultural purposes, or you intend to modify the building, once installation is complete, in such a way that it will meet building regulations and understand that such modifications may invalidate any guarantees in the product.
1.5 If you are unsure about Building Regulations, we recommend that you seek further advice and guidance from your local Building Control Office.
2. Delivery
2.1 We deliver goods:
- To the first safe and accessible point at the front of your property
- Up to a maximum of 20m from the delivery vehicle, provided the vehicle can be legally and safely parked at the kerbside (see 2.3 below).
If there is no available space at the front of the property (e.g. terraced house, no front garden, obstructions to safely unload), then the goods will be delivered to an adjacent public highway in accordance with Rule 239 of the Highway Code, prohibiting unnecessary obstruction of the road. This may include at the rear of the property if safe and legal to do so. For properties with considerable distance between the front of the property and the first safe and accessible point (e.g. a driveway of over 30m), we will discuss an appropriate drop point with you before confirming delivery.
We do not deliver:
- Through side passages, alleys, garages, or gates;
- Into rear gardens;
- Into houses, garages or internal buildings;
- Through neighbouring land or property.
Where a mutually agreed safe drop point cannot be established, the Company reserves the right to cancel the order. You (the customer) are responsible for moving the goods onwards from any public highway. Once goods are unloaded, they become your responsibility.
2.2 Our standard delivery vehicle is a 7.5-tonne HGV flatbed truck, which is 8m long × 2.6m wide, and our products can weigh over 4 tons. You must ensure the access road:
- Can legally and physically accept a 7.5-tonne vehicle;
- Is free from weight, width, height, or turning restrictions;
- Is not obstructed by parked cars, roadworks, or temporary closures.
If delivery is attempted and cannot be completed due to access issues that were reasonably foreseeable and not declared to us in writing beforehand, the delivery will be aborted, and an attempted delivery charge will apply (see Section 4). We will take reasonable steps to check access limitations with you before delivery. Damage to lawns, flowerbeds, driveways or surfaces caused by navigating narrow or difficult access routes is the customer’s responsibility.
2.3 Delivery can only take place at an appropriate drop point, where the vehicle can be legally and safely stopped in accordance with UK rules for loading/unloading. We may still deliver to a contentious drop point, such as:
- Single yellow lines, during permitted loading times
- Loading bays, during permitted hours
- Residential permit zones, if loading is allowed
We may also deliver on double yellow lines, in accordance with Rule 238 of the Highway Code, but reserve the right to request you inform the local authority before we confirm delivery if we feel the delivery may cause an obstruction to traffic. If your property is within a restricted zone or qualifies as a contentious drop point, you must arrange any required permits or written council approval before delivery. If this is not provided, we may cancel or postpone the delivery at our discretion. In every delivery, the final decision to stop or unload rests with the Driver, who must comply with road traffic law and safety obligations. In all cases, we cannot deliver where loading is prohibited, including:
- Double yellow lines with loading bans (marked by yellow kerb stripes)
- Double red lines, red routes or clearways (unless within a specific loading bay area and/or timeslot)
- Bus stops, pedestrian crossings, zig-zag markings or any other road marking, configuration or signage that prevents the safe stopping or unloading of the vehicle, as described in Rule 243 of the Highway Code
- Anywhere that creates a danger to road users or pedestrians or totally blocks a single-track road (i.e. one lane for two-way traffic flow).
Any concerns you or we have about the drop point are to be discussed at the point of sale, although may be reconsidered by the Company when arranging delivery.
2.4 There must be a clear, safe route from the vehicle to the drop point that meets all the following conditions:
- Firm ground
- Free of slip/trip hazards
- No steep slopes or unstable surfaces
- A minimum width of 750mm
- Free of obstructions (bins, parked cars, walls, hedges, low tree branches)
You must also ensure there is sufficient space for the goods to be placed at the drop point. For uPVC and glass this must include vertical leaning space and not directly onto concrete or other hard surfaces as this is likely to damage the product. If the route or placement area for the goods is unsafe or unsuitable then the goods will be delivered to an adjacent public highway in accordance with Rule 239 of the Highway Code, prohibiting unnecessary obstruction of the road, or returned with the driver and an attempted delivery charge will apply (see Section 4). As per Section 2.1, we do not move goods through neighbouring gardens, garages, or inside buildings.
2.5 We also operate a fleet of 18 tonne HGV flatbed trucks, which will require greater access than our 7.5-tonne vehicle, as described in Section 2.2. These vehicles also operate a vehicle-mounted forklift truck to offload goods, therefore more space to operate and offload will be required at the drop point. Although Sections 2.1-2.4 are extant for all vehicles, due consideration for the special circumstances of delivery from an 18-tonne vehicle must be given by you, as the customer. Our despatch teams will inform you when confirming your delivery if we intend to deliver on an 18-tonne vehicle and you must inform us at this point if you foresee any issues regarding access for this size of vehicle or sufficient space for the forklift truck to operate to offload. The drop point will remain as described in Section 2.4 above: in no circumstances are our drivers permitted to drive onto your property with vehicle or forklift truck to offload. In the event that the 18-tonne vehicle is the only viable way for despatch to deliver your goods within the proscribed turnaround period and you refuse to confirm suitable access and drop point, we reserve the right to delay delivery of your goods until a suitable vehicle is available to deliver. While we cannot guarantee a specific vehicle type, you may notify us if larger vehicles are unsuitable for your location and we will attempt to accommodate this where reasonably possible. In all cases, you may not request your delivery by any specific type of vehicle.
2.6 We operate throughout England, Scotland and Wales over large areas between Branches. Deliveries can occur between 8:00am and 6:00pm on the day of delivery. You can track your delivery vehicle on our website on the day of delivery and our delivery team will call before delivery to advise upon an approximate arrival time. This call should be up to an hour before intended delivery, but may be at shorter notice due to traffic, drop progress or any other delivery factors outside our control.
2.7 Please ensure that an adult with the authority to accept the goods (you or your agent) are available on the day of delivery and to move the goods onwards (if applicable). Should we arrive and find that no-one is present to accept the goods, we will not deliver the goods: our delivery teams are not permitted to leave any products that have not been signed for.
2.8 An attempted delivery charge will apply, as per Section 4, for any delivery where no one is present to sign for the goods. We will remain at the location for no longer than 10 minutes, subject to the vehicle being legally and safely parked, after which time the vehicle will depart, and delivery will have to be re-organised with our despatch department. In these cases, an attempted delivery charge still applies.
2.9 Our products contain packaging material with many wrapped in protective packaging for transportation. As we typically deliver on flatbed truck, our drivers are unable to safely secure packaging to take it away with them and packaging cannot be transported in the cab, therefore this must be disposed of by the customer. However, until you have fully installed your product the packaging is likely to help with protecting stored parts and part-built products from the elements. The packaging material is recyclable along with any strapping and timber packaging.
2.10 Our delivery teams cannot:
- Enter into any building, house or structure
- Move goods beyond the safe drop point
- Remove packaging or rubbish
- Provide technical or installation advice
- Alter delivery notes or our Terms and Conditions in any way.
The drop point will always be as described in Section 2.3 above.
2.11 Time shall not be of the essence in this contract. We always use our best endeavours to deliver on the ‘Anticipated delivery date’ (shown on your copy of the order confirmation if you have chosen a delivery date prior to this being printed) or within the ‘Delivery within approximately’ timeframe (shown on your copy of the order confirmation if no specific date has been chosen yet). The Company is not responsible for delivery delays due to reasonable unforeseen circumstances, such as Driver sickness or heavy traffic. In the unlikely event that something does delay your delivery, we will contact you to reorganise your delivery date within a reasonable period of time.
2.12 We will always contact you to agree a delivery date with you prior to us delivering. If you have any questions about your delivery date, please ring our despatch team on the telephone number given on the first page of the order confirmation.
2.13 Any damaged/broken parts must be raised with the driver at the point of delivery, noted by the driver on our handheld delivery software system and returned with the driver. If any damage is discovered after delivery, you must report this to our Customer Service team within 2 calendar days from receipt of delivery to assist our operational efficiency. This 2-day notification period does not affect your statutory rights, including your right to reject goods within 30 days under the Consumer Rights Act 2015. In the unlikely event that the glass for a Garden Building window or door is noted as broken on delivery, you may wish to have a new piece cut locally, which is likely to be a quicker way to resolve this: we will refund you up to £25 per single pane (£50 per double glazed unit). Alternatively, you may also elect to return the window or door with the driver at the point of delivery, as described above.
2.14 If items are missing from your order, this must be raised with the driver at the point of delivery and noted by the driver on our handheld delivery software system. If missing items are noticed after delivery, you must report this to our Customer Service team within 2 calendar days from receipt of delivery to assist our operational efficiency. As per Section 2.13 above, this 2-day notification period does not affect your statutory rights, including your right to reject goods within 30 days under the Consumer Rights Act 2015. In all cases, we will then deliver the missing items within a reasonable timeframe – typically within one to two weeks assuming replacement parts are in stock, however if we have to back order or manufacture parts then the time frame may be longer (as per Section 3 and Section 14.2 below).
2.15 The Company is not responsible for any costs incurred, either to yourself or any third party, for any delays in delivery that impact on any building schedule for any product or item. You must check all parts are present and correct before confirming an assembly date or prior to engaging a third party to carry out the installation so that in the unlikely event that parts may be missing, wrong or damaged you ensure we have reasonable time to arrange for delivery of new parts. Full details are listed in Section 14.2 below.
2.16 If we supply goods that differ from those ordered, including higher-value items sent in error, this does not constitute a sale of those goods to you. Title to incorrectly supplied goods remains with us and you are not entitled to keep or use them. We will arrange and cover the cost of any incorrectly supplied items.
3. Back Orders
3.1 Although we hold large stocks of items across the UK, if the particular item/s you have ordered are not in stock, we will back order for you. Should this mean that delivery will occur later than the ‘anticipated delivery date’ or ‘delivery within approximately’ timeframe then when we contact you to arrange a delivery date you can, if you prefer not to wait, cancel the order and receive a full refund. If we have already delivered or attempted to deliver any items, cancellation may still be possible, but reasonable and proportionate deductions for our costs may be made from any refund given (see Section 4.3 below)
4. Additional Costs
4.1 If we attempt a delivery and are unable to do so due to a breach of our delivery terms by the customer then we will make a charge for that attempted delivery which is payable prior to any re-delivery. These charges reflect no more than our direct costs of attempting delivery and will be charged as outlined below, assuming our normal methods/vehicles were utilised.
| Order Value | Re-delivery Fee |
| Up to £1000 | £50 |
| £1001 – £3499 | £200 |
| £3500+ | £400 |
In the unlikely event that we attempted to deliver to you by courier then we will charge you a fee of £10, which is no more than the courier’s cost-plus packaging.
4.2 If there are any additional costs associated with any re-delivery due to a change being required to our normal method of delivery as outlined in our delivery terms for the redelivery then this charge will also be given to the customer and payable before such redelivery takes place.
4.3 If you wish to cancel your order after a failed delivery that was due to a breach of these =delivery terms by the customer, the costs of the attempted delivery (as shown at 4.1 above) may be deducted from your refund.
5. Conditions Applicable During Promotional Code / Sale Periods
5.1 Whilst a product is advertised as being involved in a promotional deal, customers are required to accept delivery of the item within the agreed turnaround time as it is advertised on the date of the order. If a customer wishes to postpone delivery to a date outside of the agreed turnaround time, namely to a date outside of the number of weeks previously stated, then the company reserves the right to issue a secondary invoice stating the price at the time of delivery.
5.2 The company reserves the right to deliver outside of turnaround times if unforeseen circumstances surrounding stock levels or other occurrences require. If such cases occur during promotional periods, we will not reinvoice a customer with any updated prices or additional costs.
5.3 Promotion codes are not valid in conjunction with any other voucher code or offer, unless otherwise stated.
5.4 Promotion codes are only valid on specific products, while stocks last and may be withdrawn at any time, without notice.
5.5 Promotions advertised on dunsterhouse.co.uk do not include products on windowsanddoors.co.uk unless otherwise stated.
5.6 To receive the discount, promotional codes must be entered at the basket/checkout. Promotional codes are deducted from the total basket value (on applicable products) after all promotions have been applied. Codes cannot be retrospectively applied once an order has been placed.
5.7 Quotes are valid on the day of quotation only, but may expire sooner, subject to clause 5.4.
6. Payment
6.1 Payment must be made in full and cleared funds received by Dunster House at least 3 workings days prior to the confirmed delivery date.
6.2 If payment is made over the phone through Paytia via Credit/Debit card, the card must be registered to the delivery address. If payment is made online via the website, and has successfully passed a 3D secure check, a different delivery address can be accepted.
6.3 If payment is made via the website using a third-party platform, e.g. PayPal/Black Horse/New Pay, the requested delivery address must match the shipping address provided on your third-party account/application.
6.4 Payments made by Bank Transfer/BACS, should reference the Sales quote/order number provided at point of purchase, and will be cleared the following working day after receipt.
6.5 Cheques received can be accepted. They must be received by Dunster House a minimum of 7 working days prior to delivery date. Only once we have confirmation the cheque has cleared can we release the goods.
7. Your Right to Cancel: (Sold at a Distance)
7.1 Customers who order by telephone, mail order or on-line have the right to cancel. The cancellation period will expire after 14 days from the day on which you or your agent acquires physical possession of the last good.
7.2 Any notification of cancellation must be made in a clear statement in writing, either by post to:
Customer Services,
Dunster House Ltd.
Factory 1, Caxton Road,
Bedford,
MK41 0LF
or email to [email protected].
If you wish to use our Cancellation Form then please find it on the following web page www.dunsterhouse.co.uk/cancellations, if you use this form we will send an automated e-mail to the e-mail address you put on the form as an acknowledgement of receipt of the form. In case of dispute it is the customer’s responsibility to show when/if the contract was cancelled.
7.3 The goods must be returned no later than 28 days after the day on which cancellation is made.
7.4 The goods should be returned in their original condition as at the time of delivery other than handling necessary to establish the nature, characteristics and functioning of the goods.
7.5 The goods must also be left for collection at the same drop point as delivery, in accordance with Sections 2.1 and 2.4 above. Drivers may reject collection for any cancelled goods that are not to be collected from the same drop point, unless a reasonable alternative has been agreed with our despatch teams before any vehicle is scheduled to collect the goods.
7.6 Returned goods will be inspected and refunds will take place within 14 days after the items have been returned.
7.7 Refunds may be subject to a deduction up to the contract price covering any reasonable costs incurred by the Company, such as: attempted delivery costs in the case of any failed delivery attempts which were the fault of the customer, increased delivery costs if you have chosen something other than our least expensive delivery service, cost of items not returned in original condition other than handling necessary to establish the nature, characteristics and functioning of the goods (e.g. the goods have had treatment applied to them by the customer, or have become weathered or damaged).
7.8 If any of the goods form a commercial unit, then the customer cannot reject or cancel the order for some of those goods without also rejecting or cancelling the order for the rest of them. A unit is a ‘commercial unit’ if division of the unit would materially impair the value of the goods or the character of the unit.
7.9 If the customer cancels whilst the goods are being actively delivered by one of our delivery vehicles then the Company will be able to bring back those goods being delivered at that time on the same vehicle. This will not incur a deduction from the refund for that delivery/collection.
7.10 If the customer cancels any goods after they have been delivered then the customer will make suitable arrangements to return such goods at the customer’s own cost and risk or you can contact us to arrange collection of the goods, this will be chargeable and the rates will be:
The collection costs for orders up to a value of £1000 are £50
The collection costs for orders between a value of £1000 and £3500 are £200
The collection costs for orders over £3500 are £400.
Return costs are payable by the customer as permitted under the Consumer Contracts Regulations 2015, as these goods are not returnable by normal post. Your statutory rights are not affected.
8.1 We will supply goods that are in conformity with the contract. However, should any defect occur with the product within a reasonable period after delivery please ensure the invoiced customer (named person on order) contacts us in writing, either by post to Customer Services, Dunster House Ltd. Factory 1, Caxton Road, Bedford, MK41 0LF, or email to [email protected]. Please include either your order number starting with SO or your postcode so we are able to locate you on our system.
8.2 Our Customer Services department operate a ticket system. On receipt of your email the system will allocate you a ticket number and a queue position. Please be assured that our team will respond and we recommend not sending multiple emails as this will move your queue position and delay a response.
8.3 Please note that any problems that occur due to the natural properties of the materials are not defects; please see the ‘Consumer Advice’ section for more information, although this information is not exhaustive.
8.4 We will request component/part numbers (found in the installation manual) and clear photos to illustrate the reported defect and its cause so that we can determine the means to rectify it prior to any rectification. This may involve taking photos of parts of your product which you believe are unconnected to the defect but which may nevertheless be the cause of it.
8.5 We will be unable to replace any parts that are not identified by a part number. Unfortunately, with the number of parts across our range of products we cannot risk ordering an incorrect replacement part for you.
8.6 If a defect occurs which is the fault of the Company, the Company will give you appropriate options which may include replacement, repair or partial refund.
8.7 Where the defect is deemed to be the customer’s fault for any reason e.g. unsuitable base/site, poor maintenance, use of defective materials supplied by the customer or misuse of the product, any rectification will be chargeable to the customer.
8.8 If you do not give us a reasonable opportunity to rectify any defect we will not reimburse you if you choose to rectify it yourself or with a third party.
9.1 Your order might be cancelled if the goods you ordered were listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our supplier.
9.2 We may cancel the order if we have offered at least 3 different delivery dates and these dates have been refused by the customer. We reserve the right to cancel the order if we have repeatedly attempted to contact the customer, via phone, text message or email, and have had no contact with you for 2 weeks from the date of the first contact attempt by our despatch teams. If you are going to be unavailable during the period from ordering your goods until the end of the Turn Around period, you must inform us at point of sale.
9.3 We will automatically cancel all orders if delivery is not successful 4 weeks after the end of the Turn Around period.
9.4 We will cancel the order if you fail to pay for the goods as outlined in the section ‘Payment’.
9.5 If we do cancel your order we will notify you and will refund you within 14 days. We will not be obliged to offer any additional compensation for disappointment suffered.
10.1 If you need to reach us, prior to delivery please
11.1 We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the General Data Protection Regulation). For details of our privacy policy please refer to our web-site www.dunsterhouse.co.uk/privacy-policy
12.1 Payments made on dunsterhouse.co.uk and via telephone are entirely handled by our PCI compliant partners.
13.1 If any term or other provision of this Agreement is determined to be invalid, illegal or incapable of being enforced by any rule or law, or public policy it will be severed from the Agreement. All other terms and provisions of this Agreement shall nevertheless remain in full force and effect.
14.1 Dunster House products are designed for Competent DIY assembly by two or more adults.
14.2 Please ensure that the products have been physically delivered and check that all parts are present and correct before confirming an assembly date or prior to engaging a third party to carry out the installation so that in the unlikely event that parts may be missing, wrong or damaged you ensure we have reasonable time* to arrange for delivery of new parts. (*Please note that a reasonable time would typically be within one to two weeks assuming replacement parts are in stock, however if we have to back order or manufacture parts then the time frame may be longer). Remember that should you choose to use an external person or persons to assemble your products then allow time for them to understand the instructions and the parts delivered to your home.
14.3 All our Timber products are batch manufactured, sometimes weeks before delivery. All timbers are checked for the standards we have set before we band the various packs. Between the assembly time and the despatch/delivery time timbers will continue to adjust, sometimes more evident in pressure treated sections, due to their natural properties. This can be seen in any timber yard supplying Spruce or Pine. Timber products, once on site, will continue to react to weather conditions due to the fibrous nature of the material. Once assembled the internal environment created within the building will also affect the movement of the timber. With the exception of bearers, unless otherwise stated in the product description, our timber is planed and comparatively smooth. If you require a smoother finish you may wish to sand some of the timbers, but this is an individual choice. In some cases, customers have contacted us about perceived surface problems which can be easily resolved by simply sanding the affected area. In such cases we advise and would expect a customer to do so. Likewise, with minor gaps in timber which can be simply resolved by adding wood filler and then sanding.
14.4 Any machine work on sections will have been carried out whilst the timber sections are Kiln Dried to a moisture content of 18% or below. Where holes have been predrilled, they may require onsite adjustment if the timber has absorbed more moisture. The characteristics of timber are not those of extruded plastics, aluminium or other metals and will change far more noticeably with time and weather conditions. We supply many
thousands of our products each year to many satisfied customers who understand the beauty of handling and working with a natural material and the quality of our timber compared to the industry norm is high, please read some of the Testimonials on our website. If you are not competent in understanding the nature of these types of timbers for use in an external environment, as we do not supply internal finish timbers, please do not purchase our products.
14.5 The development and appearance of the natural properties of timber are not defects with the product/s and are not a reason for trying to claim for repairs, replacements or refunds. We supply timber products designed for external garden use and our designs take into account the structural integrity of timber’s natural properties.
14.6 You will need to apply a quality wood preservative to all untreated timbers to protect them. You may also wish to seal the timber with a suitable high grade external timber sealer.
14.7 To assemble our timber products, you will need a reasonable variety of DIY tools, socket set, saw, hammer, drills, level etc. to facilitate drilling, nailing, sawing, screwing and checking for square level and plumb assembly and you will have to ensure that the base for your garden building will be level and square.
14.8 Sizes shown throughout our website or other literature are approximations and should be interpreted as such.
14.9 Please be aware that there may be minor differences between the products shown on our web-site, and the goods which are supplied, as our designs change over time.
14.10 Upon receiving your goods, we recommend you follow the assembly instructions carefully step by step, as we will not be held liable for damage claims due to incorrect assembly. Our Guarantees do not include cover for the following should the product fail or not perform due to the following: failure to correctly assemble the goods as per the assembly instructions, wilful damage, negligence and incorrect use. If you cannot locate your
instructions please check the customer log in area on our website to download your instructions or contact our customer services department at [email protected].
14.11 Many of our products are manufactured from timber, which may contain knots, knot holes, resin pockets, and other natural characteristics. To support the responsible use of timber and minimise unnecessary waste, an industry-leading polyamide hot melt filler may be used to fill minor knot holes or surface voids. The polyamide hot melt filler is applied in a molten state and sets on cooling, providing a stable, flexible, and cosmetic fill. Its use does not affect the structural integrity or performance of the product. By placing an order, customers acknowledge and accept that polyamide hot melt filler may be present in some components and that filled areas may vary in appearance or change over time due to natural timber movement, weathering, and ageing.
14.12 These Terms and Conditions can only be amended in writing by a Director of Dunster House Ltd.
15.1 Under these Terms & Conditions “Force Majeure” is defined as any cause beyond our control including, but not limited to, War, Act of God, Act of Terrorism, Fire, Flood, Explosion, Natural Catastrophes, Civil/Military Disturbances, Strikes, Theft or Weather.
15.2 We will not be held liable or responsible for any failure or delay in our obligations under these Terms and Conditions if the failure or delay is caused by Force Majeure.
PLEASE CONTACT US IF YOU NEED THESE TERMS IN LARGE PRINT
Below is a copy of our Guarantees. Not all of these will be applicable to the product you have purchased. If any of the Guarantees are applicable please retain the below information. This information is also available on our website.
Guarantees are not transferrable.
Pressure Treated Timber Guarantee
Guarantee Details
Dunster House Ltd. (“the Guarantor”) hereby guarantees all pressure treated timber components against damage caused by insect infestation and fungal decay for the duration of 10 years from the first date of delivery.
Covered is the cost of re-supplying an identical or comparable component to replace a component that is proven to have failed as a result of fungal decay or insect attack. This includes the cost of transport of any such component to the customer’s original delivery address providing that this is within the territorial scope of this Guarantee. It does not cover the cost of installation of those components and does not cover the cost of dismantling and/or collection of the defective components. Consequential costs or losses are not covered.
The term ‘fungal decay’ as used in the Guarantee refers to wood destroying fungi that feed on and degenerate the wood cell walls. It excludes staining and mould fungi associated with the weathering of wood.
The term ‘insect attack’ refers to attack by wood digesting insects that destroy the timber structure.
The term ‘failed’ refers to damage caused by insects and/or fungi to such an extent that the component is no longer structurally sound.
This does not affect the statutory rights of consumers, or exclude or restrict the liability of the Guarantor for death or personal injury caused by negligence, or for fraudulent misrepresentation.
Conditions
- Any claim must be made in writing and accompanied with a proof of purchase, details of failure and photographic evidence of failure.
- Should the timber be cross cut or in any other way cut into, then exposed surfaces are to be brushed with an end grain wood preservative in accordance with the instructions on the end grain wood preservative container. End grain wood preservative can be purchased from multiple retailers and to find a supplier search ‘end grain wood preservative’ into an internet search engine.
- The products must have been correctly installed and only subject to normal domestic use.
- No Guarantee is offered on products subject to abuse, negligence, improper use, modifications or attachment to equipment other than our own.
- Our products are pressure treated to Class 3 usage, and should only be used for out of ground contact situations – Use Class 3 usage
- The shortening of timber posts should be avoided, if possible. If shortened, the cut end must never be used in ground contact and an end grain wood preservative should be applied.
- The territorial scope of this agreement is the United Kingdom Only.
Exclusions
1. Any timber removed from its original installation and re-used at another location.
2.Natural changes to timber, such as splits, twists, warps, knots and knot holes.
Guarantor’s name and address:
Dunster House Ltd.
Factory 1
Elms Farm Industrial Estate
Caxton Road
Bedford
MK41 0LF
E-mail: [email protected]
Hot-Dipped Galvanised Steel Guarantee
Guarantee Details
Dunster House Ltd. (“the Guarantor”) hereby guarantees all hot-dipped galvanised steel components against damage caused by corrosion for the duration of 10 years from the first date of delivery. Covered is the cost of re-supplying an identical or comparable component to replace a component that is proven to have failed as a result of corrosion. This includes the cost of transport of any such component to the customer’s original delivery address providing that this is within the territorial scope of this Guarantee. It does not cover the cost of installation of those components and does not cover the cost of dismantling and/or collection of the defective components. Consequential costs or losses are not covered.
The term ‘corrosion’ as used in the Guarantee refers to oxidisation of the iron contained within the steel.
The term ‘failed’ refers to damage caused by corrosion to such an extent that the component is no longer structurally sound.
This does not affect the statutory rights of consumers, or exclude or restrict the liability of the Guarantor for death or personal injury caused by negligence, or for fraudulent misrepresentation.
Conditions
1. Any claim must be made in writing and accompanied with a proof of purchase, details of failure and photographic evidence of failure.
2. he products must have been correctly installed and only subject to normal domestic use.
3. No Guarantee is offered on products subject to abuse, negligence, improper use, modifications or attachment to equipment other than our own.
4. Should the metal component be cross cut, notched, drilled or in any other way cut into, after it has been supplied to the customer, then the Guarantee will be void.
5. The territorial scope of this agreement is the United Kingdom Only.
Exclusions
1.Any metal component that has been used in a location which submerges/covers it in water or other substance which will cause it to corrode in a way that was unintended by the design of the product and its intended purpose.
Guarantor’s name and address:
Dunster House Ltd.
Factory 1
Elms Farm Industrial Estate
Caxton Road
Bedford
MK41 0LF
E-mail: [email protected]
Sealed Unit (Double Glazing) Guarantee
Guarantee Details
Dunster House Ltd. (“the Guarantor”) hereby guarantees all sealed unit components against visible condensation inside the sealed unit for the duration of 5 years from the first date of delivery.
Covered is the cost of re-supplying an identical or comparable sealed unit to replace a sealed unit that is proven to have visible condensation inside it. This includes the cost of transport of any such sealed unit to the customer’s original delivery address providing that this is within the territorial scope of this Guarantee. It does not cover the cost of installation of the sealed unit and does not cover the cost of removing and/or collection of the defective sealed unit. Consequential costs or losses are not covered
The term ‘visible condensation’ as used in the Guarantee refers to water droplets forming against the inside surfaces of the panes of glass that are at least 0.5mm in diameter.
This does not affect the statutory rights of consumers, or exclude or restrict the liability of the Guarantor for death or personal injury caused by negligence, or for fraudulent misrepresentation.
Conditions
1. Any claim must be made in writing and accompanied with a proof of purchase, details of failure and photographic evidence of failure.
2. The products must have been correctly installed and only subject to normal domestic use and maintenance. This includes ensuring that drainage holes are kept free of obstruction and that packers are used underneath the sealed unit to hold the sealed unit up from the bottom of the sash.
3.No Guarantee is offered on products subject to abuse, negligence, improper use, modifications or attachment to equipment other than our own.
4. The territorial scope of this agreement is the United Kingdom Only.
Exclusions
1. Any sealed unit with broken glass or seals that have been tampered with.
Guarantor’s name and address:
Dunster House Ltd.
Factory 1
Elms Farm Industrial Estate
Caxton Road
Bedford
MK41 0LF
E-mail: [email protected]
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