How do I look after my product

Wood is a natural product and all trees are different with different properties. These properties can include colour differences, warping, twisting, shakes, splits, knots, knot holes and varying surface finishes and are part of the natural properties of this type of material. These properties are normal for externally used timber, are allowed for in the integrity of our designs, and cannot be guaranteed against. Sometimes deep and wide shakes and cracks can appear unsightly but we have calculated for these in our designs. Minor adjustments may have to be undertaken on site due to the nature of timber.

Some of our products are supplied untreated, please ensure you have read the specification of your product carefully. A variety of treatments are available to purchase from us, which will help protect your product from the elements and will also give it an attractive finish.

Roofing felt is not always supplied as standard. However, roof shingles and rolls of felt can be purchased as optional extras.

For more information on our products, including general maintenance guides, see the maintenance guides for each product in our Help Centre.


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