You should always contact us in writing with a detailed explanation of the situation or your query. That way you can be sure that there aren’t any mistakes or misinterpretations and it will allow us to answer you appropriately and professionally. When contacting us, it is helpful to provide your order number (normally beginning with SO), or your postcode so that we can locate your order.
Please contact our Customer Service team either by email to firstname.lastname@example.org or by post: Customer Services, Dunster House Ltd. Elms Farm Industrial Estate, Caxton Road, Bedford, MK41 0LF. Alternatively, you can use our web form to contact Customer Service if you prefer.
Please be aware, we only deal with customer services enquiries in writing, and do not have a telephone number for this department.
Find out more about our Customer Service.
Search Dunster Help Centre