After reading your extensive conditions I travelled up to Flixborough to confirm the delivery arrangements and place the order. On the day of delivery the tracking seemed to be some way behind the delivery. The delivery guys explained that they should not deliver through a garage or up steps which is what I had explained when placing the order. However the guys carried out the delivery. I would recommend the two man delivery. The product come as a large jigsaw puzzle with everything there and all cut the size and shape. The only thing we were short of was felt nails which could have been down to an over zealous fixer. I had decide to erect the gazebo ourselves due to the required location. The erection when according to plan and we are very pleased with the finished product and would recommend it to others. The embellishment on the apex of the roof was our fixers idea and I think it finishes to job off and you might consider offering it as an extra. I know that you do not have the Atlas Gazebo on show at any of your branches and I would be happy to show it to your potential customer by prior arrangement.

After reading your extensive conditions I travelled up to Flixborough to confirm the delivery arrangements and place the order. On the day of delivery the tracking seemed to be some way behind the delivery. The delivery guys explained that they should not deliver through a garage or up steps which is what I had explained when placing the order. However the guys carried out the delivery. I would recommend the two man delivery. The product come as a large jigsaw puzzle with everything there and all cut the size and shape. The only thing we were short of was felt nails which could have been down to an over zealous fixer. I had decide to erect the gazebo ourselves due to the required location. The erection when according to plan and we are very pleased with the finished product and would recommend it to others. The embellishment on the apex of the roof was our fixers idea and I think it finishes to job off and you might consider offering it as an extra. I know that you do not have the Atlas Gazebo on show at any of your branches and I would be happy to show it to your potential customer by prior arrangement.

Delivery planning was flexible with dates I could chose from. Delivery was good, it was raining, but the men took care that everything was covered when they left. Instructions were understandable (even for someone who's English is not a first language) Building the cabin took 8 days with 2 people (34 and a 71 year old) including painting and putting in laminate flooring. Advisable to have someone there who has experience with wood work, but in general as long as you make sure everything is straight and alligned (the wood needs some help sometimes) you should not have a problem putting this together.

An excellent product, easy to build and good quality. Only let down by being impossible to track delivery and not being informed that it would be delivered and unloaded by hand by two overworked (but excellent staff) I could have had a team of people there to help. Also ridiculous that you cannot speak to anybody in 'customer services' everything has to be done by email, wasting both parties time. I don't know of any other companies that do this. I have talked to other customers of yours and they share this view.

These bars are absolutely amazing, really solid and have been great fun for my children. i have purchased additional add ons inc a trapeze swing and there is plenty of space to add these hanging from the bars. my 9 and 7 year old monkeys love them

Very happy with our Summerhouse, installed by Dunster House team, very fast friendly guys. Window bar kits need explaining as the windows and doors are very slightly different widths so it is easy to get them mixed up as I did, but other than that, it is very nice.

We are very pleased with the product, the workmen were extremely efficient and helpful, however, felt let down with the selling process as did not include a particular item in the quote, ie roof insulation as this was specified on several occasions

Lovely summer house which is constructed of a very high quality. Very impressed with the service given from Dunster house and the two guys that came to erect it were professional and friendly. Overall we are very pleased and comes highly recommended.

Delighted with it. 7 years old daughter loves it. Very robust. Looks good too. Tough to put together if you are on your own : get strong arms to help. Need electric screw driver...Absolutely with more than 100 screws to go. Manual can be improved...some drawings really not well done, hence possible to mess up at some stages. Very hard to get the anchors deep in the ground (maybe because the summer was so dry) : needed a mass to hammer them down. Overall super once built and in place.

Great purchase, kids love it ! Not that easy to erect but we got there in the end , took 2 guys 8 hours with good tools and good DIY skills. Get the 2 man delivery straight to where your building it..it's worth it. Well made and precise instructions. A couple of items missing but nothing we couldn't get locally and cheaply on the day. Over the moon with the end result. Great customer service when we had to change delivery etc.