Just want to congratulate Dunster House and their team on the exceptional quality and service we received. We are highly delighted with our summerhouse which has completely transformed our garden. Mr and Mrs Pike

Very high quality and easy to put together. We looked all over before choosing this one. My wife is very pleased with the look and finish now all we need is a sunny summer.

Purchased in April 2009 & assembled myself. Pleased with final result. A few areas that could have been improved. 1. Approx 600 screws/nails of different sizes delivered in ONE bag! The 6 different sizes were correct in number but obviously would have been better delivered in 6 separate bags! 2. No specific instructions given for laying shingles on the hexagonal roof design. Instructions given/ supplied were for a conventional roof with one ridge. Specific instructions were expected and requested but didn't exist. This was a major disconnect for self assembly.Trust you've already improved your product?

1.Mode of delivery: The despatch in a single flat pack is inconvenient for DIY customers. The use of several smaller packs would ease the unloading - particularly when this happens in a snowstorm as ours was! 2. Whilst not wishing to appear as a 'little Englander' it would be far preferable if the documentation were to be written by a native English speaker - the phraseology is cumbersome to say the least. 3. As a matter of joinery principle the technique of inserting screws into end grain is not recommended- there are better ways or making joints. 5. Several points of poor detail design are evident: for instance, the small triangular roof panels are delivered with the main stiffeners carried almost to the top apex. This prevents them fitting snugly up into the frame and it was necessary to saw off the offending pieces. There were also one or two other details which I must admit I have forgotten! 6. Regarding the wood treatment, I suggest that you recommend this to be done before erection rather than after as this clearly allows more comprehensive trteatment

Roof didn't fit so we had to add extra batons to put it together. Ran out of roof shingles too and had to source more locally to finish the job. Ball top finial is purely decorative and you have to screw it into the roof through the metal to fit it when you would have thought it screwed through the roof and was secured inside. Customer service was non-existent and wanted nothing to do with it. Erection took three of us about two days so make sure you've got a posse of handymen to help. Shame really as we really like it now it's finally up. Chances of this review being published. Slim.

Excellent customer service, ordering was easy, prompt delivery, one beam was slightly damaged on delivery and replaced with no issues, my husband who is a wood machine at adapted this to fit our corner plot and I love it

Amazing Utopia Diamond Pergola

Smooth communication from ordering our pergola to delivery to our holiday home in North Wales agreeing on a delivery date. Delivery drivers kept in contact as they got nearer to us and were very friendly. Our pergola was delivered on a Tuesday morning and we built and finished it by Wednesday evening. Very clear instructions and extremely straight forward to build with two of us. We have secured it to a pre built decking with post holders and the shape of the pergola has leant itself beautifully to framing an amazing view. Very pleased with the quality, great value for money.