Help us to help you.
At Dunster House, our formula is uncommon – we supply an unrivalled range of quality products at startlingly low-end prices. Our niche lies in creating excellently crafted products at affordable prices and to keep these consistently low we have little choice but to forego certain frills such as providing predicted delivery times, personal delivery crews, or hourly telephone updates to keep you informed on your delivery's progress*. What we do offer is a simple yet sufficient delivery service that unites you with your excellent purchase on the specified date.
We rely upon somebody being at home between 8.30am and 6.00pm on the day of delivery.
We personally arrange a delivery date that is convenient for you. When the big day arrives, we might all hope for a clear run, wish earnestly for the traffic to dissipate and keep our fingers crossed tightly that all our other deliveries run smoothly. Yet sometimes lady luck forgets to smile on us. We meet a tailback on the motorway and have to change our route unexpectedly. Though you might have been first in line for your delivery, you've now skidded well into third place. Thank goodness we didn't promise to be there before your elevenses.
*Wondering whether you have time to pop out to the corner shop before the vehicle arrives? In order to provide as much information as possible, we do give you the opportunity to monitor the progress of delivery vehicles live on the day of delivery, via the internet, on our website's customer sign-in area, if you have your order details.
Please Note: * If there is not someone there present to receive the goods a re-delivery charge will be applied.