Help us to help you.
At Dunster House, our formula is uncommon – we supply an unrivalled range of quality products at startlingly low-end prices. Our niche lies in creating excellently crafted products at affordable prices. All of our products are delivered using our own fleet of vehicles, not sub-contractors. That is unless you are being delivered a smaller item such as some accessories for a climbing frame; in this case we will use a third party courier service to delivery these. Sometimes, we will also use Royal Mail. We have a large number of vehicles dedicated to delivering our quality products so we can guarantee maximum care is taken during the delivery process. We offer a simple yet sufficient delivery service that unites you with your excellent purchase on the specified date.
We rely upon somebody being at home between 8.30am and 7.00pm on the day of delivery.
We personally arrange a delivery date that is convenient for you. We will not able to guarantee a specific time slot for the delivery, due to the fact that the driver, who will be delivering several times that day, must allow for delays. Such delays can occur due to traffic or hold-ups during a delivery. Please bear in mind that each delivery can take up to two hours as each part is offloaded individually! Therefore, giving time frames is not possible,
In order to provide as much information as possible, we do give you the opportunity to monitor the progress of delivery vehicles live on the day of delivery, via the internet, on our website's customer sign-in area, if you have your order details.
When the delivery vehicle is unloaded, it is important that you check to make sure all of the items and instructions have arrived and are correct. You will also receive a component list to check your items against. If anything is missing or damaged, it is essential that you note this on your paper work when you hand it back to the delivery driver.
We’re not asking you to check through every single component whilst the driver is still on site (even we agree that would be absurd!), simply that you check that the number of packs to be delivered on the vehicle matches accurately to the number of packs detailed on your delivery note.
Please Note: * If there is not someone there present to receive the goods a re-delivery charge will be applied.
Scottish areas may be subjected to slightly longer delivery turnarounds, please contact us for details.
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