All pressure treated wooden components carry a 10-year guarantee against damage by insects and fungal decay, including our pressure treated bearers which are featured in all of our garden buildings. This does not include other parts such as nuts, bolts, screws, door locks, mechanisms and Climbing Frame accessories, which are covered for 1 year against manufacturing faults.
Our guarantee is subject to proper installation and normal domestic use. No guarantee is offered on products subjected to abuse, negligence, improper use, modifications or attachment to equipment other than our own. Dunster House reserves the right to examine photographs of items claimed to be defective. Products returned to our factory for examination or recovery must be sent freight prepaid unless a Goods Returned Note is issued.
Please remember that all of our play systems are designed for residential use only. Non-residential use is prohibited and will void the guarantee. Also, timber is a natural product that will change and adapt to various weather conditions and therefore these natural changes are not covered by the guarantee. Full details of our guarantees are available here.