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Dunster House Ltd.
Incorporated. 1994
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What is a "Competent DIY" person? And what am I buying?

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We supply timber products to "Competent DIY" customers.

A definition by the Concise Oxford Dictionary of the word "Competent" is to be "Adequately qualified or capable" to carry out a task.

WHAT AM I BUYING?

The softwood timbers supplied are organic, natural material and will change with time and weather conditions. The timbers used have been planed prior to any cutting drilling or shaping and in the case of log cabins, these are then packaged for delivery, in the case of pressure-treated timbers they are then assembled and batch packaged for delivery to our distribution units in the UK.

The characteristics of timber are not those of extruded plastics, aluminium or other metals. Please be aware that we do not supply metal quality finished surfaces in log cabins, climbing frames, deck kits or any other of our timber products. If you are not competent in understanding the nature of these types of timbers for use in an external environment, as we do not supply internal finish timbers, please do not purchase our products.

Timber can be totally unpredictable with how splits or shelling or development of other properties can take place depending on a multitude of internal and external weather factors, sometimes in a very short space of time. In common with contemporary suppliers of these types of products, timber will contract and expand with resultant stresses in the fibres of the timber. Sometimes deep and wide shakes and cracks can appear unsightly but we have calculated for these in our designs. In some cases customers have contacted us about perceived surface problems which can be easily resolved by simply sanding the affected area – in such cases we advise and would expect a customer to do so.

Post-delivery and signing of our Delivery Note: If the product delivered is not to your satisfaction please return the whole order with the driver as any further visits to your property can result in a reasonable charge being levied to collect Goods that are as described. Should you wish to purchase individual replacement timbers then please contact our Order Department, but any timbers supplied will still be as described above.
Our Drivers are not authorised to accept changes to our Delivery Notes or our pre-advised Terms of Trading.

MAINTENANCE: It is expected that climbing frames are regularly checked post assembly for splintering or movement in the timber fibres and all play should be adult supervised.

All our timber products are manufactured to the same standards as similar products throughout Europe where they have been in use for many years. Samples of our products can be viewed at our premises before purchasing, unlike "Internet Only" companies with no facility to view before purchase.

All our Climbing Frames have been independently tested to comply with EN71 parts 1, 3, 8, and 9.

Many 1000’s of our products have been happily supplied and assembled over the years by customers that understand the nature of timber. It is also true to say that we do have some service queries from customers who subsequently try to change our Trading Terms and apply standards and conditions that we do not offer or supply.
If you do not understand the nature of timber, with its advantages and disadvantages, and have read and understood our Trading Terms and Conditions please do not purchase our timber products.

To assemble our timber products you will need a reasonable variety of DIY tools, socket set, saw, hammer, drills level, etc to facilitate drilling, nailing, sawing, screwing and checking for square level and plumb assembly and you will have to understand the concept of ensuring that bases for cabins and buildings are level and square.

Remember that should you choose to use an external person or persons to assemble your products then allow time for them to understand the instructions and the parts delivered to your home. You are embarking on a journey of constructing a long term product for your home and you should allow time to understand the instructions, parts and nature of the materials that you will be using, this may take hours to days depending on the size of the project that you are undertaking. As our descriptions, product details and Terms and Conditions are published on our website please take the time to read and understand them.

Further information is available in various sections of our website in order that you, the paying customer, understand what we have to offer before you purchase.

Post Delivery questions can be addressed by fax, post or email to cs@dunsterhouse.co.uk with a brief but sufficient description of the question or questions that you need answering.

Your statutory rights are not affected by the above.

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