We deliver our products to mainland United Kingdom (England, Wales and most of Scotland). Some exceptions apply; these are illustrated on the map below.
Postcodes affected include:
- TR
- TQ6, 7, 8, 9
- EX19, 20, 21, 22, 23, 38, 39
- LD
- PL10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34, 35
- SA
- KW
- HS
- ZE
- KA27, 28
- IV1, 4, 6, 7, 8, 9, 10, 11, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 40, 41, 42, 43, 44, 45, 46, 47, 48, 49, 51, 52, 53, 54, 55, 56, 63
- PA20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34, 35, 36, 37, 38, 39, 41, 42, 43, 44, 45, 46, 47, 48, 49, 60, 61, 62, 63, 64, 65, 66, 67, 68, 69, 70, 71, 72, 73, 74, 75, 76, 77, 78, 80
- PH32, 33, 34, 35, 36, 37, 38, 39, 40, 41, 42, 43, 44
All of our products are delivered using our own fleet of vehicles, not sub-contractors (with the exception of our external distributors in Ireland). We have a large number of vehicles and drivers dedicated to delivering our quality products. That is so we can guarantee the maximum care is taken during the delivery process.
Our deliveries take place Monday to Friday between the hours of 8:00am and 6:00pm.
How Deliveries Arrive
It is important that when the delivery vehicle is being unloaded, you check to make sure all of the items and instructions have arrived and are correct. You will receive a components list with your manuals to check your parts against. In the unlikely event that any items are missing or damaged, it is essential that this is noted on a delivery discrepancy form and returned with the delivery driver.
 Log Cabin Example |
 Garden Office Example |
 Gazebo Example |
 Shed Example |
 Climbing Frame Example |
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Prices for our delivery services can be found on individual products.
Please note that goods will be delivered to the first point of contact at the front of your property e.g. on your driveway. This must be within 20m from the delivery vehicle. Our team will be responsible for assessing the risk of carrying out delivery upon arrival at the property.
Should you require further information on our delivery services, please click here to read our Terms and Conditions. Alternatively, contact a member of our Sales Team.
Help us to help you
At Dunster House, our formula is uncommon – we supply an unrivalled range of quality products at startlingly low-end prices. Our niche lies in creating excellently crafted products at affordable prices. All of our products, in Great Britain, are delivered using our own fleet of vehicles, not sub-contractors. That is unless you are being delivered a smaller item such as some accessories for a climbing frame. In this case we will use a third party courier service to delivery these. Sometimes, we will also use Royal Mail. We have a large number of vehicles dedicated to delivering our quality products so we can guarantee maximum care is taken during the delivery process. We offer a simple yet sufficient delivery service that unites you with your excellent purchase on the specified date.
Dunster House rely upon somebody being at home between 8.00am and 6.00pm on the day of delivery
We personally arrange a delivery date that is convenient for you. We will not able to guarantee a specific time slot for the delivery, due to the fact that the driver, who will be delivering several times that day, must allow for delays. Such delays can occur due to traffic or hold-ups during a delivery. Please bear in mind that each delivery can take up to two hours as each part is offloaded individually! Therefore, giving time frames is not possible.
In order to provide as much information as possible, we do give you the opportunity to monitor the progress of delivery vehicles live on the day of delivery, via the internet, on our website’s customer sign-in area, if you have your order details.
When the delivery vehicle is unloaded, it is important that you check to make sure all of the items and instructions have arrived and are correct. You will also receive a component list to check your items against. If anything is missing or damaged, it is essential that you note this on your paper work when you hand it back to the delivery driver.
We’re not asking you to check through every single component whilst the driver is still on site (even we agree that would be absurd!), simply that you check that the number of packs to be delivered on the vehicle matches accurately to the number of packs detailed on your delivery note.
Please Note: * If there is not someone there present to receive the goods a re-delivery charge will be applied.
Should you require further information on our delivery services, please click here to read our Terms and Conditions, alternatively you can contact a member of our Sales Team.
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