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L Brinkley
The cabin itself is of very high quality and the finished product looks fantastic. Ordering was easy enough and the guys that delivered it were great, very careful, friendly, and considerate. The one problem we did have was with the quality of the instruction manual. We bought a 3mX5m log cabin and were told by the salesman that `any moron semi-competent in DIY` could build it and compared it to putting together Ikea shelving... Once we`d ordered the cabin and spoke to some builder friends it became clear that it was not going to be that easy. We did get it up, but the 2-3 day time frame the salesman suggested was very unrealistic and it took us closer to 10 days. We do a lot of DIY and are generally competent but it required a LOT of prior knowledge and trouble-shooting when things went wrong (as they inevitably do!). The biggest problem was that the generic instructions were WAY too generic and most did not apply to our cabin or were just wrong for our cabin. For the amount we paid, I expected to get an instruction manual that was easy to follow and specific to our particular purchase. Some of the parts we had were completely different to the manual and to the YouTube videos they direct you to and so we were pretty well on our own. Plus typos, spelling errors and grammar issues throughout made it hard to read. There is a clear need to revise the manuals and to provide a specific (detailed) manual for each cabin. Regardless, now it`s built we are really happy with it. EDIT - Dunster House replied to say that we should have received generic and specific instructions. For the record, we did receive both sets of instructions but the specific instructions were nowhere near detailed enough and contained numerous spelling/grammar errors. My comments above referred to both sets of instructions. Nonetheless, I appreciate that they are going to pass on my comments to the relevant department and hope that the instructions can be overhauled in the future.
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M Stillaway
Very very pleased with our Rhine log cabin would recommend to all our friends .
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M Couch
Excellent and honest salesman Knew the product and we were happy to purchase
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M Gould
Not pushy at all but very helpful which is why we decided to go with Dunster House. All communication has been good. We don't take delivery of our cabin and side store until mid July and I am hoping that everything will be just as good. Price was good too.
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D Briant
initially I was not too impressed with the service but after leaving a review the team were quick to resolve my issues and my item should be with me soon.
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Patricia Green
The delivery went well and tracking the vehicle was quite easy. My two sons erected the monkey bars without any problems and they look nice in the garden. My 7 year old granddaughter (who we bought these for) finds the wooden bars hurt her hands after a little while .. maybe the option of metal bars would be good.
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Keith Payne
After deciding to look for a summer house, we came across the Dunster House website. We were impressed with the appearance and description of the Severn Log Cabin. We arranged to visit Dunster House in Bedford and were impressed by the extensive display of garden buildings. The salesman showed us the log cabin and a few other buildings and explained the differences between them. He did not try to pressure us to purchase, but we felt so impressed by the quality of the products that we decided to go ahead and order. That delivery was estimated to be after 6 weeks, but in fact it arrived in a month. The instructions proved to be very extensive and everything went together and worked as promised. The quality of the log cabin is superb and is a joy to look at. In one day we built the main structure up to roof level and the second day completed fitting the 80 roof boards and membrane so it was water tight. The weather has been terrible so since the first couple of days it has taken longer than expected to complete. The quality of the product is excellent. I did have a few questions during the build and they were all answered satisfactorily by email on the same day. We can thoroughly recommend Dunster House products based on our experience.
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P Green
The delivery went well and tracking the vehicle was quite easy. My two sons erected the monkey bars without any problems and they look nice in the garden. My 7 year old granddaughter (who we bought these for) finds the wooden bars hurt her hands after a little while .. maybe the option of metal bars would be good.
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A Ward
We are in the process of finishing our garage (only roof requires shingle) and the quality of the logs, window and doors are excellent. The side door locking system is extremely proficient and we have no concerns regarding security. We love the wide opening side window which makes the interior so bright. Found the generic instruction manual confusing in places but having one team member with knowledge was an asset. One suggestion - label the plastic bags containing the screw/nails etc stating size & quantity would have helped enormously. Putting it up has been ridiculously quick and it truly looks amazing.
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Zohir Hamouti
Great product looks nice in a garden reason gave 4 star delivery team left my gazebo outside didn't want to take inside even though was easy access
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