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Bob Ring
An excellent product, easy to build and good quality. Only let down by being impossible to track delivery and not being informed that it would be delivered and unloaded by hand by two overworked (but excellent staff) I could have had a team of people there to help. Also ridiculous that you cannot speak to anybody in 'customer services' everything has to be done by email, wasting both parties time. I don't know of any other companies that do this. I have talked to other customers of yours and they share this view.
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anne-Marie Amatt
These bars are absolutely amazing, really solid and have been great fun for my children. i have purchased additional add ons inc a trapeze swing and there is plenty of space to add these hanging from the bars. my 9 and 7 year old monkeys love them
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Mark Gowers
Very happy with our Summerhouse, installed by Dunster House team, very fast friendly guys. Window bar kits need explaining as the windows and doors are very slightly different widths so it is easy to get them mixed up as I did, but other than that, it is very nice.
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Alan Clark
We are very pleased with the product, the workmen were extremely efficient and helpful, however, felt let down with the selling process as did not include a particular item in the quote, ie roof insulation as this was specified on several occasions
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Ray Sharrock
Lovely summer house which is constructed of a very high quality. Very impressed with the service given from Dunster house and the two guys that came to erect it were professional and friendly. Overall we are very pleased and comes highly recommended.
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Stephane Alby
Delighted with it. 7 years old daughter loves it. Very robust. Looks good too. Tough to put together if you are on your own : get strong arms to help. Need electric screw driver...Absolutely with more than 100 screws to go. Manual can be improved...some drawings really not well done, hence possible to mess up at some stages. Very hard to get the anchors deep in the ground (maybe because the summer was so dry) : needed a mass to hammer them down. Overall super once built and in place.
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Tim Robinson
Great purchase, kids love it ! Not that easy to erect but we got there in the end , took 2 guys 8 hours with good tools and good DIY skills. Get the 2 man delivery straight to where your building it..it's worth it. Well made and precise instructions. A couple of items missing but nothing we couldn't get locally and cheaply on the day. Over the moon with the end result. Great customer service when we had to change delivery etc.
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Diane Chipchase
We have been really impressed with the service we have received, from the first telephone contact to discuss the product and subsequent ordering. Your website is easy to access to find information on products and specifications. The sales team were very friendly and efficient and the department responsible for delivery were excellent too. I had to contact the delivery team as there is restricted access to our street this week, but there was a note on the delivery note advising the delivery driver of access issues. The delivery driver was very professional and courteous too. Dave commented on the materials used for the summerhouse being of good quality timber, well constructed and nicely finished. (He has spent a lifetime in construction, so has a lot of experience and knowledge of products). We are looking forward to constructing the summerhouse in the next couple of months after preparing the site and spending time relaxing in the new addition to the garden.
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Mary Morgan
Grandchildren very happy with my new purchase:). It took a lot of working out to put it together and we have put in a few extra posts to strengthen it up as it gets a lot of use by children from 17months to 13years.We also attached a baseball set for the older grandkids for when they are here as well. Money well spent.
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Was this review helpful? 6 28 View Product
Mary Morgan
Grandchildren very happy with my new purchase:). It took a lot of working out to put it together and we have put in a few extra posts to strengthen it up as it gets a lot of use by children from 17months to 13years.We also attached a baseball set for the older grandkids for when they are here as well. Money well spent.
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Was this review helpful? 6 28 View Product