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Steve Rainbow
After reading all the reviews, both good and bad, I can only assume that those people who wrote a bad review were not dealing with the same people that I did. Everyone from the first contact to the finished summerhouse was extremely helpfull, polite and knowledgeable about their product. I was told four weeks aprox for delivery, it came in five days, the delivery guys were very good and helpfull. It has taken me a while to put up the summerhouse as my base was not ready, but the product, the people and service is something Dunsterhouse can be rightfully proud. Their prices were extremely competitive, but the product was far better than others we had seen for a lot more money. I would say that sealing around the base is a must, I added a skirting around the base and sealed that too, there were other minor tweeks but overall a truly great product and Dunsterhouse can be proud of both its staff and its product. I don't ever write reviews as they generally are not worth the reaaing of, but in this case I felt I had to, good luck to you all at Dunsterhouse and long may you prosper.
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Andrew Carr
The log cabin is my new office and product store and as such works perfectly. Easy to follow assembly instructions have resulted in a substantial building which is light and airy and completely weatherproof. I couldn't recommend it more highly.
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Michael Hockham
Gazebo is very good, but requires more people t assemble than stated on line. The only problem I had is a piece of food boarding was missing and when I contacted Dunster house by phone I was told you can only contact customer services by email, and they would reply within 24hrs, not very good when you are partway erecting your gazebo. I sorted the problem myself and finish the gazebo the next day. The low star ratting is not for the gazebo but for lack of support
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Michael Hockham
Gazebo is very good, but requires more people t assemble than stated on line. The only problem I had is a piece of food boarding was missing and when I contacted Dunster house by phone I was told you can only contact customer services by email, and they would reply within 24hrs, not very good when you are partway erecting your gazebo. I sorted the problem myself and finish the gazebo the next day. The low star ratting is not for the gazebo but for lack of support
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mrs love
Really pleased with the gazebo, the finished article looks fabulous in the garden. The only negative was it did take longer than expected to complete the build. Probably would be quicker if you had some carpentry skills. The only problem we have is that we now want to sit in it all the time!
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mrs love
Really pleased with the gazebo, the finished article looks fabulous in the garden. The only negative was it did take longer than expected to complete the build. Probably would be quicker if you had some carpentry skills. The only problem we have is that we now want to sit in it all the time!
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Robert Day
Very pleased went together in one day the delivery guys were great and helpful.
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Jayne Redhead
The frame is great my granddaughter loves it she is never off it when she is in the garden thanks very much
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Rae Bradshaw
After reading your extensive conditions I travelled up to Flixborough to confirm the delivery arrangements and place the order. On the day of delivery the tracking seemed to be some way behind the delivery. The delivery guys explained that they should not deliver through a garage or up steps which is what I had explained when placing the order. However the guys carried out the delivery. I would recommend the two man delivery. The product come as a large jigsaw puzzle with everything there and all cut the size and shape. The only thing we were short of was felt nails which could have been down to an over zealous fixer. I had decide to erect the gazebo ourselves due to the required location. The erection when according to plan and we are very pleased with the finished product and would recommend it to others. The embellishment on the apex of the roof was our fixers idea and I think it finishes to job off and you might consider offering it as an extra. I know that you do not have the Atlas Gazebo on show at any of your branches and I would be happy to show it to your potential customer by prior arrangement.
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Gerlof Kasma
Delivery planning was flexible with dates I could chose from. Delivery was good, it was raining, but the men took care that everything was covered when they left. Instructions were understandable (even for someone who's English is not a first language) Building the cabin took 8 days with 2 people (34 and a 71 year old) including painting and putting in laminate flooring. Advisable to have someone there who has experience with wood work, but in general as long as you make sure everything is straight and alligned (the wood needs some help sometimes) you should not have a problem putting this together.
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