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John Wallis
Very high quality and easy to put together. We looked all over before choosing this one. My wife is very pleased with the look and finish now all we need is a sunny summer.
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Alec Beattie
Purchased in April 2009 & assembled myself. Pleased with final result. A few areas that could have been improved. 1. Approx 600 screws/nails of different sizes delivered in ONE bag! The 6 different sizes were correct in number but obviously would have been better delivered in 6 separate bags! 2. No specific instructions given for laying shingles on the hexagonal roof design. Instructions given/ supplied were for a conventional roof with one ridge. Specific instructions were expected and requested but didn't exist. This was a major disconnect for self assembly.Trust you've already improved your product?
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Jonathan Detheridge
Roof didn't fit so we had to add extra batons to put it together. Ran out of roof shingles too and had to source more locally to finish the job. Ball top finial is purely decorative and you have to screw it into the roof through the metal to fit it when you would have thought it screwed through the roof and was secured inside. Customer service was non-existent and wanted nothing to do with it. Erection took three of us about two days so make sure you've got a posse of handymen to help. Shame really as we really like it now it's finally up. Chances of this review being published. Slim.
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Stella Gallop
Excellent customer service, ordering was easy, prompt delivery, one beam was slightly damaged on delivery and replaced with no issues, my husband who is a wood machine at adapted this to fit our corner plot and I love it
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Gail & Gary
Amazing Utopia Diamond Pergola
Smooth communication from ordering our pergola to delivery to our holiday home in North Wales agreeing on a delivery date. Delivery drivers kept in contact as they got nearer to us and were very friendly. Our pergola was delivered on a Tuesday morning and we built and finished it by Wednesday evening. Very clear instructions and extremely straight forward to build with two of us. We have secured it to a pre built decking with post holders and the shape of the pergola has leant itself beautifully to framing an amazing view. Very pleased with the quality, great value for money.
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