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Dominic Liggins
From the start of the proccess Dunster were brilliant, they forwarded me the relevant plans to prepare the base. I did opt for the shingle roof as I thought that this would finsh the cabin of nicely however, the cabin was delivered with all the parts and went together really well and looks greatbut some 2 weeks later a membraine arrived that was supposed to go undreneath the shingle all a bit late considering I had completed the build, I did contact Dunster who gave me a new delivery of shigle to redo with the membraine underneath this time, but I did feel a bit put out that I didnt receive a good will gesture as I have lost a kew valuable days of my weekend. If you are looking at this review to consider the quility of the Shed then its 100% no regrets
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diane naylor
Absolutely delighted with our Vantagae 250 summerhouse. Excellent value for money. Everyone is very impressed with how it looks. The only downside we had was that we were not told that the roofing shingles were not included in the price and it would have cost quite a lot extra to have these delivered. However, we found a local supplier. All we are hoping for new is a decent summer to enjoy our summerhouse.
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Reginald Doe
Excellent service.delivery man was very helpful. I was so delighted with the summerhouse,it looks great, I ordered a garden shed which is also impressive. Good solid workmanship & construction, and the staff at the Warminster depot were a pleasure to deal with. Many thanks!
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D Palmer
The good news; a good quality product which is strong and mostly well designed.... However we had 2 key parts missing (wall sections used on the larger cabins) which we did not realise until we had unpacked everything and started wood treatments and, as someone else said, any problems have to be emailed through as they will not take telephone calls with problems, which is rather inflexible and unfriendly to say the least! However replies were within 24 hours though we never received an apology for the missing parts or inconvenience. The parts took several weeks to come through and do not exactly match the other panels (number of shiplaps and positions) as they were made in UK whereas main building kit main in Poland I think, but we have accepted them as we did not want further delays. Instructions could be better with real photos instead of sketches as things like the floorboards did not line up properly so had to take them all up and but them to fit on Hexagon base (though it clearly says leave a gap) and shingles would have been easier if photos showed how they should be lined up on a complex shape. The one major flaw we found was that the nails supplied for the shingles are slightly too long and leave nasty points through the roof inside - we did not notice this until we had completed it! They simply need to supply shorter tacks for fitting shingles. So overall not perfect and DH should receive phone calls not just emails or letters, but at the end of the day a sturdy nice building which easily beats other kits we saw in terms of quality and rigidity.
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Vicky Ford
I thought I would share the picture of my new constructed summerhouse with you. It was delivered Friday, the build started Sunday and was finished yesterday - so just two days. It's fabulous quality, the driver was lovely and it's fab value for money. If I know anyone who wants an outdoor I will recommend Dunster House every time
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Andy Collins
The Vantage 350 is great, well made and easy to put together. The only critisisum is unfortunately the delivery driver seemed a bit rushed and under pressure to get to his next delivery. I have made a modiifcation at the end of the roof panels and added an a shamferred strip of 1.5" x 3" wood across the widest end of each roof panel, which has made a huge difference both to the strength of the whole roof and structure, but also the appearance as it looks like the roof now has a facia board. You might wish to consider including this in your manufacture as 6 pieces of wood make a huge difference. The roof panels could be a bit thicker as even the shortest clout nails can protrude through. Also now fitted out with a light and mains socket and ready for next summer.
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John Bowler
Have pre-assembled and treated with preservative in barn but am modifying design to revolve to track sun and take advantage of fabulous view to the north. Cut and fill site excavated and reinforced , circular concrete slab cast with inset pivot. Centre bearing manufactured and outer industrial castors ready. Next step is to varnish floor before assembly after Christmas when it starts to get warmer. Will be replacing some screws with bolts to improve holding down and make floor and wall framing into composite beams to supplement additional radial beams. Plan to strengthen roof with additional, intermediate rafters but still undicided on roof covering. Pleased so far but skewed screw fixings into columns tricky and used nail plates to fix floor structure before screwing.
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Christine Eynon
Hi Dunster House, I would just like to write and tell you that my Summerhouse is now up and treated. I am thrilled to bits with it. It went together quite easily and looks a nice addition to the garden. Today I went and got some flooring for it to go on the tongue and groove. I now need some furniture in and it is set. I am also suitably impressed with all the dealings I have had with you from the taking of my order, my deposit, my balance, to being updated about delivery and last but not least your delivery man who was lovely. It makes such a difference. I am also impressed to find that you do your deliveries in house and do not farm them out to contractors. That makes such a difference to customers too, especially those with limited time to hang around waiting - like me! Thank you very much for making it such a good experience. Regards, Christine Eynon.
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Eddie Wells
Fantastic product, I'm really pleased with the summerhouse. Unfortunately, I'm appalled by the total lack of after sales/customer service this company has demonstrated, despite their claims to the contrary. I signed the delivery as unchecked as it came on an enormous pallet, in hundreds of pieces, and the driver was unwilling to wait while I cheched every piece. When I did open the pallet and began unpacking, I discovered thet a pane of glass in one of the windows was smashed. Obviously, I wanted to report this to Dunster House asap so I phoned and was told that I could only communicate with customer services via email i.e. you can't speak to a person. This I did and several emails went back and forth with the same clear message - I "had signed for the delivery and therefore any damages were now my responsibility". I even sent a photo of the damaged pane still in situ on the pallet. When I informed "Wendy" at "customer services" that I wasn't satisfied with this response and that I would write to the MD, she emailed back and told me that the MD would simply refer my comments back to "customer service" anyway. In the end, keen to complete my project, I purchased a new pane of glass myself at a cost of £21. In my opinion, that would have been a small price for Dunster House to pay considering I gave them the best part of £2000 of my hard earned! With all that in mind, I reiterate that the product is fantastic but couldn't possibly recommend Dunster House as a company to deal with as I believe that customer service is massively important particularly when making an internet purchase such as this.
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Tony Greig
Good quality product ,need 2 people to assemble ( specificially the shingles) Looks great only criticism there was an incorrect floor board in the delivery and had to make do
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