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We deliver our products to mainland United Kingdom (England, Wales and parts of Scotland). Some exceptions apply; these are illustrated on the map below.
Postcodes affected include:
Green - Free Assisted Delivery
Red - We are unable to deliver to these areas.
Purple - For orders to Ireland & Northern Ireland, please visit our Distributor in Ireland here.
All of our products are delivered using our own fleet of vehicles, not sub-contractors. We have a large number of vehicles dedicated to delivering our quality products so we can guarantee maximum care is taken during the delivery process.
Our deliveries take place Monday to Friday between the hours of 8:00am and 6:00pm.
When the delivery vehicle is unloaded, it is important that you check to make sure all of the items and instructions have arrived and are correct. You will also receive a component list to check your items against. If anything is missing or damaged, it is essential that you note this on your paper work when you hand it back to the delivery driver.
Prices for our delivery services can be found on individual products.
Please note that goods will be delivered to the first point of contact at the front of your property e.g. on your driveway. This must be within 20m from the delivery vehicle (Safely Parked at Kerbside). Our team will be responsible for assessing the risk of carrying out an assisted delivery upon arrival at the property. If they feel that there is no clear access as stated above, they will have to leave the items at the kerbside.
Q: Where can I find more information?
A: If you have any questions regarding your delivery, you can telephone our Dispatch Team. Contact details for the Dispatch Team of your nearest branch can be found on your order confirmation. If you need to track your delivery or access your manuals in advance of your delivery, you can visit the Customer Log In Area of our website https://dunsterhouse.co.uk/customer-login-area/log-in
Thank you for taking the time to read about our terms and advice during this period. We hope you can enjoy your Dunster House garden product for many years to come.
How to Lay a Base for your Contemporary Garden Office
A flat and level concrete base is the ideal Garden Office foundation, but if you already have a paved or decked area that you want to place your office onto, that is also a great idea. With any base, the most important thing is that it is flat, square and one hundred percent level.
There is no need to add a run-off of any kind.
1. Mark out your area
When preparing a concrete base, the first thing you need to do is mark out the area that you will be using. We recommend that the base is the same size as the external dimensions of your bearer plan plus an additional 100mm on all sides.
2. Dig your foundations
You might wish to excavate some foundations for your concrete base, approximately 200mm deep for the base to sit in. This helps to flatten the surface, and you should use a spirit level to make sure that it is completely straight and that any incline is levelled.
3. Add compacted hardcore
Many customers like to add a layer of well-compacted hardcore at the bottom of the foundations to pour the concrete onto. If you choose to do so, you may need to use some timber to frame the hardcore and hold it in place.
4. Pour on the concrete
You can then add the concrete mixture and be sure to level it off using spare timber or some tools. Many customers decide to get a local builder or handyman to lay the concrete for them. After the base is ready, the rest of the build is easy for the competent DIY'er to complete.
5. Double, Triple Check
If your base is not completely square and level, the build of your garden office will be more difficult and you may find that your product develops problems in the long term. Before you start building, double check that the base is flat using a spirit level and then keep one close to hand as you will need to continue using it as you install the panels. If the spirit level indicates that the base is uneven you will need to use packers.
6. Lay your bearers
Use the bearer layout provided at the beginning of your instructions to judge the size of your base and to assemble your bearers.
If you have any questions whilst you are building your garden office, simply get in touch with our Customer Services Team via email to firstname.lastname@example.org.