What is a Garden Office?
A: A Garden Office is a garden building used to create an office away from your home, separating your work life from your home life.
A Dunster House Garden Office is made from slow-grown spruce, 4mm toughened glass and polyurethane insulation, creating a thermally efficient, smart looking product.
What Foundation Do I Need For This Garden Office?
A: We recommend a flat, level concrete base at least 100mm bigger on each side. e.g. A 4m by 3m building would have a base of 4.2m by 3.2m See more details
Do You Offer Any Guarantees Or Warranties On This Product?
A: We offer a genuine 10-year guarantee against rot and insect infestation on pressure treated timber.
How High Is This Garden Office?
A: It is 2.49m (8' 2") high
Do I need planning permission?
A: Due to the unique design of a Dunster House product, in the vast majority of cases our garden buildings can be installed without the need for planning permission.
However, there are a few other factors to consider:
As all properties are different in size, shape and style we can only advise based on how we have designed our products, not on your property.
When to consider planning permission:
Click here for more information on Garden Building Planning Permission in the UK.Still not sure?
- - If the garden building exceeds over 2.5m tall - the majority of Dunster House buildings do not exceed this.
- - If you intend on putting an outbuilding in front of the main elevation of your property (as it was originally built or as it was on 1st July 1948) will require Planning Permission.
- - If you live in a listed or graded building
- - If you live in a designated area such as areas of outstanding natural beauty, national parks, world heritage sites and conservation areas.
- - If there is a possibility that over 50% of your garden would be taken up by outbuildings.
If you are still in doubt, we highly recommend getting in contact with your local authority before making a final purchase.
Is This Garden Office Insulated?
A: This Garden Office contains floor, roof and wall insulation. The type of insulation we use is called Polyurethane, which is proven to retain heat better than polystyrene or rockwool. This Garden Office also feature 28mm double glazed units to aid in retaining heat.
Does This Garden Office Come With Electrics?
A: Owing to the multitude of possible configurations available for power and lighting we have left these offices for customers to supply and create their own, exactly how and where they want them.
Does This Garden Office Need Treating?
A: This Garden Office is pressure treated so will not need retreating against fungal decay and insect infestation for up to 10 years. However, we do recommend treating with water repellant for timber maintenance.
Where Can I Visit You? Do You Have A Store Near Me?
A: We currently have 9 distribution centres across the UK. All our business is via our company website and phone - contact us
. If you wish to view a particular product, we are happy to arrange a video call or send a pre recorded video to your email address.
A: Unfortunately, we do not offer installation currently. All our garden buildings have been designed on the basis that any competent DIY customer will have no problem installing a product themselves in a short amount of time.
You do not have to be an expert at DIY to build a Dunster House garden building, as we do provide you with comprehensive pictorial instructions. Also, if you prefer video tutorials
, we do have a selection of videos on YouTube which will support you in building your product.
We totally understand that DIY is not for everyone and it can be very overwhelming to start building your own garden product. Therefore, you may want to consider getting in touch with a local carpenter or handyman to install it for you.
If you do take on the challenge to put your garden building together, we are always here to help. Do not hesitate to contact us at any stage of putting your product together and we can provide you with all the assistance you may need. Contact our customer service team via email at firstname.lastname@example.org
A: Often, an additional cost is buried within the price when offering finance, thus making your purchase higher priced. This is the reason we do not offer finance and feel that it would not be beneficial for our customers or us. However, we have come up with an alternative method for you where you can use a 0% interest-free credit card to pay off your purchase. For more information, see this article: Do we offer finance?
If you already have a credit card and are ready to go, why not work out how much your purchase would cost you? Try our easy to use tool below. All you need to do is enter the purchase price, how many months you would like to spread the cost over and your interest fee.
Do you deliver to Scotland?
A: Yes we do, however due to the current unprecedented circumstances surrounding the COVID-19 outbreak we are unable to deliver to Scotland, and a number of other postcodes until future notice.
For more information - Where Do We Deliver
A: No, we don’t install bases but have an extensive amount of knowledge and information to guide you on how to lay your own base. If you are not very confident with DIY then we suggest getting a local handyman to come and put your chosen base style in place.
The foundation to your garden building, is a key if not the most important part. When installing any base, whether that is concrete, decking, paving slabs etc you must ensure that it is square, level and flat.
How is the product delivered off the lorry?
A: On the day of delivery, your goods will be delivered to the first point of contact at the front of your property e.g your driveway. This must be within 20m from the delivery vehicle (safely parked at the kerbside), to allow the driver to transport the goods from the lorry to your property.
What vehicle do you use?
A: We generally deliver with a 7.5-ton HGV flatbed truck which is 8m long and 2.6m wide. Please make us aware if there are issues surrounding access to the property, such as parking restrictions, as will need a clear route/road appropriate to take this size of vehicle.
A: No, we do not have any showrooms or display sites. All business is complete online and via our website. If you do have any queries that haven’t been answered with the information provided online, please feel free to call our sales team on 01234 272445.
If you wish to view a particular product, we are happy to arrange a video call or send a pre recorded video to your email address.
We deliver our products to mainland United Kingdom (England, Wales and Scotland). Some exceptions apply; these are illustrated on the map below.
Due to the unprecedented circumstances surrounding the COVID-19 (coronavirus) outbreak we are unable to deliver to Scotland, and a number of other postcodes until further notice. This is due to the issues surrounding accommodation and hospitality services for our drivers. We are doing our best to support our customers during this difficult time and we apologise for any inconvenience caused.
Postcodes affected include SA, TR, PL, TQ6, 7, 8 & 9. EX20, 21, 22, 23, 31, 32, 33, 34, 35, 36, 37, 38, & 39. LD2, 3, 4 & 5
Green - Free Assisted Delivery
Blue - We cannot deliver to this area during the COVID-19 (coronavirus) outbreak.
Red - We are unable to deliver to these areas.
Purple - For orders to Ireland & Northern Ireland, please visit our Distributor in Ireland here.
All of our products are delivered using our own fleet of vehicles, not sub-contractors. We have a large number of vehicles dedicated to delivering our quality products so we can guarantee maximum care is taken during the delivery process.
Our deliveries take place Monday to Friday between the hours of 8:00am and 7:00pm.
When the delivery vehicle is unloaded, it is important that you check to make sure all of the items and instructions have arrived and are correct. You will also receive a component list to check your items against. If anything is missing or damaged, it is essential that you note this on your paper work when you hand it back to the delivery driver.
Prices for our delivery services can be found on individual products.
Please note that goods will be delivered to the first point of contact at the front of your property e.g. on your driveway. This must be within 20m from the delivery vehicle (Safely Parked at Kerbside). Our team will be responsible for assessing the risk of carrying out an assisted delivery upon arrival at the property. If they feel that there is no clear access as stated above, they will have to leave the items at the kerbside.
Should you require further information on our assisted delivery services, please click here to read our Terms and Conditions, alternatively you can contact a member of our Sales Team.
Due to the unprecedented circumstances surrounding the COVID-19 (coronavirus) situation we are unable to deliver to Scotland until further notice. This is due to the issues surrounding accommodation and hospitality services for our drivers. We are doing our best to support our customers during this difficult time and we apologise for any inconvenience caused.
Important Notice for All Customers Regarding Measures During COVID-19 Outbreak
During the period of uncertainty surrounding the coronavirus pandemic, Dunster House is continuing to follow the official guidance from the UK Government and Public Health England in order to ensure the safety and security of our customers and our staff.
We are continuing to operate at full capacity in terms of our Dispatch and Delivery Service, however we will be implementing some temporary measures in order to minimise the need for contact between our staff and our customers, particularly those customers who may be self-isolating or in quarantine.
Please see responses to any questions that may be asked below:
Q: Will my goods be delivered during the COVID-19 period?
A: Yes. We will be delivering all orders whilst also limiting the contact between customers and delivery staff.
Q: How will you make sure that social contact is adhered to during deliveries?
A: We are taking serious measures to maintain the Health and Safety of both our customers and staff members and will therefore ensure that our delivery drivers maintain a respectful and appropriate distance during delivery.
Q: What happens if I (the customer) am self-isolating?
A: If you are self-isolating and wish to avoid all contact with our delivery drivers, then please inform our Dispatch Team when you receive a call to arrange your delivery. The driver will then place the delivery paperwork through the letter box for you to check against the product. You can then leave the signed paperwork copy on the delivered goods and return to your property whilst the driver remains in the vehicle.
Q: What are the terms and conditions of the delivery?
A: The rest of the terms of delivery remain unchanged. Namely, the drivers will unload your goods from the kerbside and deliver to the front elevation of your property only, such as a driveway. In most cases, parts will be unloaded separately meaning that the delivery can take some time.
Q: Where can I find more information?
A: If you have any questions regarding your delivery, you can telephone our Dispatch Team. Contact details for the Dispatch Team of your nearest branch can be found on your order confirmation. If you need to track your delivery or access your manuals in advance of your delivery, you can visit the Customer Log In Area of our website https://dunsterhouse.co.uk/customer-login-area/log-in
Thank you for taking the time to read about our terms and advice during this period. We hope you can enjoy your Dunster House garden product for many years to come.
To ensure the very best quality, we only use slow-grown White Spruce Timber, which is harvested in cold climates to ensure solid, dense log rings. This gives the wood superior strength and longevity, and also a much more consistent colour than the likes of Pine.
Despite the care we take in selecting the very best Timber available, it’s not like predictable brick or cold steel, this natural material has characteristics and quirks unique to every log.
Because our timber logs once fed water and nutrients back and forth from its roots to its leaves, its very nature is to be porous and swell up when it gets wet. Any wooden product will do this throughout its life, but there are a few things you can do to help limit this movement.
1. A great design!
- Don’t worry, we’ve got this one covered. We’re experts when it comes to all things timber, so we have designed our products from the ground up with its natural properties in mind.
2. Water Repellent Treatment.
- How you customise and decorate your product is up to you, however we would recommend that you use an appropriate water repellent treatment. This really helps minimise the amount of moisture that the timber can absorb. Therefore minimising the risk of any major movement.
- (Please note: water repellent treatment is not the same as pressure treatment, which protects against rot and insect infestation, and which we guarantee for 10 Years!)
- Keeping your timber building ventilated is no less important than keeping your house well ventilated. This is especially true if you plan to cover up your floorboards with something (double check with an expert, that the material is suitable to do so), as moisture can become trapped between layers of non-breathable materials and build-up, leading to floors becoming rotten.
4. Regular Seasonal Maintenance.
- Whether you opt to build your product yourself, don’t be afraid to tighten the odd bolt here and there. Your product is a life improving investment, so it’s only right to give it some love and care from time to time. Make sure that it’s properly treated before the rainy months, and you make adjustments to doors and window frames, when needed.
Natural Timber Properties
After building your timber product, this natural construction will begin to ‘settle’. This means that you will likely see some natural timber imperfections appear. These types of natural imperfections can include:
- Expansion and Contraction
Please be aware that, as these are natural timber properties they are not considered as defects under our Terms & Conditions (for more information, check out our Ts&Cs here). However, in most cases, these imperfections will not impact the integrity or function of your timber product, and/or can easily be rectified. For advice on how to rectify these and for more support, please get in touch with our Customer Services Team on email@example.com.
† Reference to Price on 25th December 2019