From start to finish Dunster house have been very professional, I can't fault them. They have been very easy to contact by phone prior to the order, and were able to answer any questions we had. The log cabin arrived in superb condition, everything was there as on the order, in less than 2 days it was erected by my partner and friend. It went together like a dream, the quality of the wood is superb, all lengths of wood cut perfectly, so that made it easy to put up, the instructions were very detailed, only one small detail there were quite a few pieces left over as we didn't know where they should be fitted, but that's a minor detail. Now it just leaves us to do the finishing touches and then we can enjoy our Cabin. Thank you
Spoke to someone at Dunster House that listened to what our needs were and advised us on the best log cabin. Was sent a provisional delivery date which we agreed. Was able to track the item to our door. Delivery driver very helpful. Instructions easy to follow. Called customer service to ask about the best weather protection for the log cabin as we did not want to paint it. Again very knowledgeable and helpful. 1 door had a crack by the hinge. Emailed them as per instructions on website. Received email same day. Ordered, delivered replacement quite quickly. Again able to agree and track delivery. Have now got a lovely games room for our teenage son. Would highly recommend Dunster House. Great customer service and fantastic quality products and all at a good value. Thank you.
Excellent service, well made cabin, If I made another one, I would use a concrete base instead of the plastic mesh/pea shingle one used. Slightly disappointed that things like the shingle glue was not included & I think if Dunster House offered suitable paint to finish, then customers would purchase from them instead of having to find it elsewhere (missed sales opportunity)