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A E Thoms

Product: Valiant 350 Modern Summerhouse

1.Mode of delivery: The despatch in a single flat pack is inconvenient for DIY customers. The use of several smaller packs would ease the unloading - particularly when this happens in a snowstorm as ours was! 2. Whilst not wishing to appear as a 'little Englander' it would be far preferable if the documentation were to be written by a native English speaker - the phraseology is cumbersome to say the least. 3. As a matter of joinery principle the technique of inserting screws into end grain is not recommended- there are better ways or making joints. 5. Several points of poor detail design are evident: for instance, the small triangular roof panels are delivered with the main stiffeners carried almost to the top apex. This prevents them fitting snugly up into the frame and it was necessary to saw off the offending pieces. There were also one or two other details which I must admit I have forgotten! 6. Regarding the wood treatment, I suggest that you recommend this to be done before erection rather than after as this clearly allows more comprehensive trteatment

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Jonathan Detheridge

Product: Vantage 250 Traditional Summerhouse

Roof didn't fit so we had to add extra batons to put it together. Ran out of roof shingles too and had to source more locally to finish the job. Ball top finial is purely decorative and you have to screw it into the roof through the metal to fit it when you would have thought it screwed through the roof and was secured inside. Customer service was non-existent and wanted nothing to do with it. Erection took three of us about two days so make sure you've got a posse of handymen to help. Shame really as we really like it now it's finally up. Chances of this review being published. Slim.

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