From the moment I ordered the summerhouse the delivery was really swift. The lady and young guy who delivered it were so wonderful and helpful, lifting it around to a safe place for storage. The summerhouse was erected by two landscape gardeners who said it was tricky to put together and with the roof shingles it took them two days. I'm absolutely thrilled with it, I've painted it and it looks wonderful. The black hexagonal shingle roof really sets the whole thing off. Wonderful purchase that will last I'm sure. Thanks Dunsterhouse

Paid a local joiner to help erect the cabin, he thought the quality of timber was good, and luckly the one bad log wall plank we found we didn't have to use because a spare was sent in the pack. The roofing took a long time because of the individual tiles but it went on fine. Only complaint was the 2 bolts to hold the doors which both pinged apart within the first couple of hours, i didn't ask Dunster to replace as they were not fit for purpose as they are the cheapest components in the whole structure im sure a better product could be sourced, I replaced them with a far sturdier product costing £7 each. Overall the doors and windows fit nicely with no drafts ,and the wife is delighted with the cabin. (44mm walls and 19mm floor and ceiling). Overall 4.8 out of 5.

Never use them terrible service

Well engineered cabin.Very good delivery people. Seems to be the cheapest good quality product on the market at moment as I had looked at a lot of competitors, Did not like the policy of after-sales support which states it is mandatory to ask questions by e mail, this was very inconvenient as I was building it at the time and had to stop and wait for an email answer, having said that the answer was delivered in 3 hours ( week day)and was complete. the reason for the query was lack of instructions for the roofing and gaps in generic work plans they could be a lot clearer and more specific to the model and spec purchased. All in all I would give 4.5 stars. Yes I would buy another product from this company. Ps. Not worth trying to get a discount - you would have more luck brushing a polar bears teeth.

Our daughter loves her Climbing frame - even tried to help us build it (she's nearly 3). It took us 2 days to put the majority of it together and we found some of the instructions as useful as a chocolate teapot. One thing that would be helpful is to have the majority of the holes pre-drilled it would have save a lot of time. Overall the quality of the frame is exceptionally good it was only the instructions that let it down. Delivery - definitely needs the 2 person option. The driver was extremely helpful and efficient.

Good product

Great product once put up, Unfortunatly some issues with delivery wrong wood pack due to wind blowing tickets off and had been dropped at the wrong delivery. We was expected to call and re arrange to get the other pack sent out which would of taken 7 days when we had someone building it the following day. After many chats with the driver explaining this is not our fault and we need the pack he eventually decide to go back to the first drop off to swap the packs and brought them back later that day. Also there was some nails missing and the box which all the components where sent in was all cracked and sharp broken on delivery. Otherwise the climbing frame is great

Very unsatisfied with my purchase! My husband started putting it together and all the wood split therefore unable to use! Due to family illnesses and other problems we've not been able to bring it back

I love my new cabin. There were a few trivial suggestions that I fed back for the instructions and I did a couple of things slightly differently to the Dunster system. Everything went together amazingly easily and I've ended up with a really good building.

Very good quality product. Not easy to follow the instructions supplied when constructing the frame. The instructions could do with better explanation over which diagonal brace goes inline and which sits below the ladder piece. The top ladder only fits one way. We put it the wrong way round and had to part dismantle the construction. In the end and my dad got there! Definately advise purchase of this product but take your time when assembling.