The pre sales were excellent, aftersale advice was non existant. Delivery was good, the joiner followed the instructions but found the panels 1" short, when he tried to ring Dusnter he was told to put his query in an email and would receive a response in 48 hours!! no good when you have aproblem, he was told this is the only way you can contact the customer service team. The joiner finally managed after having to make some adjustments resulting in an additional 2 days work at the cost to us before finally getting the panels to fit.

recieved the summer house on the time and date requested,very pleased with the packaging and construction of the house everything clearly labled driver very helpful,unfortunatly the summerhouse is still in our garage waiting assembly due to very cold icey snowy conditions here in Yorkshire i am looking forward to building it soon. will send a photograph when finished

thrilled to bits with my Vantage 300 cant wait for the summer to use it .I am the envy of friends neighbours and relatives as they agree its Quality .i shall get years of pleasure from it .

Really pleased with the quality of the timber. No knots or rough planned wood. Plenty of screws etc. and tolerances were spot on except one of the doors. The summer house was delivered out of the back of a van and therefore nothing but ground to store all the parts on. We expected it to come on a pallet, and wrapped. Fairly straight forward to errect. Advise 3 friends. Parts all labelled. Helpful. We ordered the shingles. Nightmare to fix. Adhesive just doesnt work in February. Cutting takes ages. Do not underestimate just how long that takes. At least a day (8hours) to get the roof done. It looks good though, and worth putting on a liner first. The company provide no base plans. This was an oversight. If you are not used to setting out a hexagon dig out the two floor panels first and build the base using them as a template. We didnt think of that and have had to put a skirt of decking around to cover up the disaster. Cost us the saving we had made by buying throght Dunster.

Fast delivery very good strong wood.

Fast delivery very good strong wood.

Fast delivery very good strong wood.

Fast delivery very good strong wood.

Fast delivery very good strong wood.

We were very unhappy when the summerhouse was delivered but after complaints we finally have one with which we are pleased. 1 We found that ordering over the internet/phone did not make it clear that a concrete/slab base would be required. We eventually found that the supports recommended by Dunster could not be used for this model - a serious problem as it cost us £500 for a base PLUS the cost of re-delivering. We learned that "treatment" did not mean that the house would be delivered painted but that we would get 3 tins of paint that we could have bought far cheaper elsewhere to apply ourselves. Dunster send vast quantities of paper in VERY tiny print which I still have not read. This should be simplified as it is excessive. The erectors, although very willing, were allowed insufficient time to do their job and they left with none of the doors or windows closing and locking properly.The erectors have since returned and now the doors function perfectly.Some timber substandard