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Jon Varney
The Summerhouse was delivered on time by two very helpful guys , who explained which parts were which. The instructions were excellent and very easy to follow and the whole construction process went without a single glitch. My wife and I were able to build the summerhouse in one day, with the exception of the felt roof, which we are having professionally felted rather than relying on the nails provided. All in all , we were delighted with the service and the product .
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Ben Firth
What a great addition to our house and garden. I use it as my home office so plan on using it all year round. With this in mind i paid extra for floor and roof insulation, double glazing and the thicker floor and roof. i am happy that a small heater in there will be enough. I easily get a sofa, desk and office things in it. I paid a local electrician to install power and broadband so i am all set! The installation: this is where i made the mistake.. I was put off by the seemingly high price to get Dunster to install it. On hindsight i wish i had used them. I employed a local company who "had done these all the time"...and that it where it went wrong! The installation was a shambles but thankfully my father inlaw (retired chippy) rescued it. Think hard about getting the right people to install it. I could have done it myself but time was my issue. Customer service from Dunster: excellent. I took back a few things as they were not needed - the rapid pads were not required as i ended up putting down a concrete base. they refunded no problem. Would i buy again? YES! great asset and worth it.
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Gavin Musk
We purchased the premium plus severn log cabin to use as a games/cinema room for kids and myself. It was a piece of cake to erect, The instructions are easy to understand but it is much easier to watch the videos on dunster house website. It only took two days to erect the main shell, We added our own 100mm insulation to the floor and roof. We fitted the cabin with electric, gas central heating and added a kitchen and toilet. The cabin has turned out better than we expected and we have been spending many nights in there watching movies and playing our new arcade machine.
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Alan Daly
Good morning, Regarding my recent purchase from your company, I gave tried to respond via the link in this email but it will not open. Although we are happy with the cabin and how it looks. We have found numerous issues whilst building the cabin. These are listed below. 1. The instruction booklets. These are truly shocking to follow. You need to have separate instructions for each of your type of cabins. Single skin, double and the triple therm. As you know we purchased a triple therm cabin, without an extension. So I don't want or need instructions for items that I am not constructing. Utterly pointless and extremely confusing. The instructions do not flow they jump all over the place. For example, the storm braces there is no mention of them until Pg 24. AFTER the walls and insulation have all been put together. So now I can't fit the storm braces as I followed your instructions in order. 2. Why after spending £4000 am I constructing door and window extensions and fitting glass. Surely this could be done by your manufacturer and come as a complete assembly. This would save your customers a considerable amount of time and effort. This also applies to roof notching the apexes. 3. The step by step guide on you tube for building your cabins is a brilliant idea. But why only limit it to single walled cabins? Surely you should cover all 3 of your products. I believe all of these issues are easily fixable and would improve your customers experience a huge amount. Again, the cabin looks wonderful we are very happy. Even though it has no storm braces fitted! Regards Alan Daly Order No. SO099615 Sent from Alan Daly iPhone On 4 Aug 2015, at 16:55, Dunster House Ltd. <[email protected]> wrote: established in 1994 A Big Thank You for your recent order with us. Dear A Daly, We hope that you are pleased with your recent purchase from Dunster House. We would appreciate it if you could tell us what you think of your newPremiumPlus Avon W3.0m x D4.0m, so we may use your feedback to inform customers who are considering the same item. Simply follow the link below to your product to submit your testimonial for the PremiumPlus Avon W3.0m x D4.0m, and help others to make the right decision. We would also very much appreciate it if you would consider uploading some photographs along with your review that we could use in our promotional activity. Thank you, A Murphy Managing Director Dunster House Ltd. <i-06.gif> Dunster House Ltd. Caxton Road, Bedford, Bedfordshire, England, MK41 0EB, United Kingdom - Tel: 01234 272 445 & 01234 272 588 [email protected] Dunster House Ltd. is a Company in England and Wales Registration No. 02913901 Registered Office at The Granary, High Street, Turvey, Bedfordshire, MK43 8DB The information contained in this email and any attachments is confidential and may be subject to copyright or other intellectual property protection. If you are not the intended recipient, you are not authorized to use or disclose this information, and we request that you notify us by reply mail or telephone and delete the original message from your mail system. -- If you would prefer not to receive any more information from Dunster House please UNSUBSCRIBE from our emails at any time Dunster House Ltd. is a Company in England and Wales Registration No. 02913901 Registered Office at The Granary, High Street, Turvey, Bedfordshire, MK43 8DB The information contained in this email and any attachments is confidential and may be subject to copyright or other intellectual property protection. If you are not the intended recipient, you are not authorized to use or disclose this information, and we request that you notify us by reply mail or telephone and delete the original message from your mail system. powered by phplist v 2.10.4, © tincan ltd Sent from my iPhone
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Dave Valentine
REALLY PLEASED WITH THE QUALITY AND STYLE OF OUR NEW GAZEBO ,THE BIG CHUNKY LEGS GIVE IT THE OVERALL APPEARANCE OF A MORE EXPENSIVE ITEM ,THE WORKMANSHIP IS FIRST CLASS ,SO WELL DONE TO ALL INVOLVED .
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Was this review helpful? 6 28 View Product
Dave Valentine
REALLY PLEASED WITH THE QUALITY AND STYLE OF OUR NEW GAZEBO ,THE BIG CHUNKY LEGS GIVE IT THE OVERALL APPEARANCE OF A MORE EXPENSIVE ITEM ,THE WORKMANSHIP IS FIRST CLASS ,SO WELL DONE TO ALL INVOLVED .
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Was this review helpful? 6 28 View Product
Dave Valentine
REALLY PLEASED WITH THE QUALITY AND STYLE OF OUR NEW GAZEBO ,THE BIG CHUNKY LEGS GIVE IT THE OVERALL APPEARANCE OF A MORE EXPENSIVE ITEM ,THE WORKMANSHIP IS FIRST CLASS ,SO WELL DONE TO ALL INVOLVED .
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Dennis Chapman
Recently purchased Vantage Summerhouse and the wife and I are pleased with the finished result. We employed someone to erect it after the base was prepared and they managed to finish within one day.There would be one or two slight improvements that we believe could make the unit slightly better without too much of an additional cost,however, we are pleased that we have the summerhouse in place.Will I think be especially useful in spring and winter sunshine.
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Rory McDonald
Good quality product, solid and a great size for the kids. Good delivery. Instructions are unclear, the whole frame is turned around between steps without any indication, you need to look carefully at the position of the long bars running across the top being either on the outside or inside of the long bars running up the ladders to ensure the corner supports fit between the top ladder rungs.
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Elvira Wilson
The monkey bars are well made, delivery and communications were good and efficient, however the assembly was a nightmare. The holes in the wood should be pre-drilled, or at least marked. We had to guess where to put the screws and I am sure some did not go to the right places. Instructions were not clear at all. I am not sure we connected all the panels correctly! I asked for assembly service before I purchased the item but it was not available! Would not have purchased if I knew it would be so much trouble.
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