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Sally Birrell
Easy to put up and looks great x
Easy to put up and looks great x
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Amanda
Really good service from start to
Really good service from start to finish So helpful when placing the order
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Gordon Thompson
A1 Manufacture and delivery time
Easy to order and delivered on the date agreed.
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CD, Wiltshire
Excellent Product, but carefully plan and prepare for assembly.
The product is excellent, obtaining information in the review to buy process is difficult. I was fortunate in that a neighbour already had a model similar to my requirements. The first thing I learnt was that assembly is not as straightforward as Dunster House would have you believe. Dunster no longer have showrooms, and they had not updated their web-site (Jan 2024) explaining this. So off I went to the address still on the web-site, only to find it is for distribution only. I contacted Dunster and they were not over helpful in this respect. Having chosen my requirements, on the basis of seeing my neighbour's building, I contacted Dunster to purchase. This process, was efficient, and fully explained how it would be managed. Delivery date was arranged, confirmed and met. One warning, ensure you are fully prepared for the delivery, access for the delivery vehicle and unloading (it was a flat-bed lorry), and have the space for storage of the timbers. Contacting Dunster for advice is difficult - e-mail only and call-back. My other advice (which I had fore-planned) is either to ensure you have the skills (and tools) to assemble, or else plan to recruit the necessary help. For me this was part of a larger project, so I has experience on hand. Theoretically it can be a DIY project, but you will be lucky to complete it without two, even three people in less than two das, even for the simplest structure. The delivery was absolutely 100%, no missing parts and the order precisely met, but there are a lot of parts. The instructions for assembly, which are provided, took careful reading. Having said all all this, the final product is of excellent and superior in quality to similar products I looked at. However, it did take two experienced builders four working days to complete the 2-room building (including interpreting the instructions). However, after all this I am a satisfied customer and pleased with the quality and finish of the product
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Matt Macdermott
Brilliant Service delivery guys were
Brilliant Service delivery guys were very helpful and I was very impressed with the quality of the wood. Very easy to put together and Pergola looks amazing.
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Marlene
Pagoda from Dunster House
Not erected yet. Good quality and reasonably priced. I did check other companies, Dunster House ticked all the boxes. Unfortunately the delivery men let the company down. THEY LEFT THE WOOD AT THE FRONT DOOR. Im a pensioner I had to ask a neighbor to take it round the back. Check the delivery out before purchasing Not good enough
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customer
Delivery on time ..staff ask nicely
Delivery on time ..staff ask nicely where too put your products..
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Anne Woods
An overall great experience from Dunster
An overall great experience from Dunster. Very helpful delivery drivers who brought the Arbor components to the section of garden as per my request. Very good quality materials, and although we are not the best at DIY, with perseverance we managed to follow the detailed instructions to erect the arbor, which is a great addition to our garden.
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Mr.Derek Morten
Great quality product
Great quality product. Full and precise build instructions provided along with videos to reference.
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Donna Coleman
Kept up to date on order and delivery
Kept up to date on order and delivery. Delivery guys were really friendly and helpful. Called me later to apologise that they'd missed a part of the delivery but came back the next day to drop it off. Really appreciated that as another company would have said tough luck, I should have checked it at drop-off. Excellent customer service 👍
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