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Dunster House Ltd.
Est. 1994
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Case Studies and Customer Reviews

Customer Reviews
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Log Cabins
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Case studies Scroll down to see reviews
PremiumPlus Rhine Grande W4.0m x D7.0m
I would like to say that both my husband and I are thrilled to bits with the quality of our garden retreat. It has brought us a lots of pleasure and we love sharing evenings in it with our family and friends. I would like to say a big thank you to everyone at Dunsterhouse for making one of our dreams come true!
Allyson Milton - May 13, 2015
PremiumPlus Radley W4.0m x D3.0m
Fantastic........ You get what you pay for. We choose the triple therm well worth it . Its quiet ,its warm, its well designed, well built buy the experts,. A good investment. Believe me Im majorly fussy ... and its past my test. You must remember this is a natural product and things move . But if you follow all the recommendations and instructions you will never have a problem. Thrilled ... well done Dunster House. Ignore the negative lets praise the good things .
clare greenfield - May 12, 2015
PremiumPlus Lantera Sunlight W4.5m x D2.5m
I dont normally write reviews and I did read a lot of poor reviews concerning Dunster House,but reading between the lines I think a lot of the issues were down to the Company not answering technical issues on the phone.They do state quite clearly in the sales info that this is the case. We ordered a Lantera cabin which we are absolutely delighted with.The salesman,Samson,was truthful about a couple of my queries and did e-mail me the answer to another as promised.The cabin arrived when stated,the delivery drivers were helpful and courteous to my wife(storing the cabin in garage).The finished product is very sturdy,well made and finished well.I can only comment on our experience with the Company but in light of some of the poor reviews I felt that I had to comment and give credit where credit was due and we will definitely be dealing with Dunster House again.
Stephen Hill - May 07, 2015
Vantage 250 2.5m x 2.1m
Although a bit of effort to erect the summerhouse,particularly the shingle roof the final result was wel worth the effort. Now painted the summerhouse has pride of place in our garden refurbishment. The individual sections went together well and there were plenty of screws etc provided. Real value for money.
Steve Date - Apr 21, 2015
Vantage 300 W3.0m x D2.6m
We love this summerhouse it is a really great addition to the garden and we can't wait till spring so we can put it into use properly. Would definitely recommend Dunster House fitters as well.
Catherine Dorward - Feb 12, 2015
Thank you very much for your review. We are pleased you are so happy with your summerhouse and the job our installers did for you. Would you be able to send us any photos to marketing@dunsterhouse.co.uk?
Valiant 350 W3.5m x D2.5m
I';m very pleased with this summer house. I was looking for something large enough for an art studio and this fitted the bill. It was very easy to construct and once I'd sealed treated and painted it it looked lovely. This arrived the week before Christmas and I put it up at this time. This is a very nicely put together package I had no issues with the quality of the materials used for the summerhouse so all round 5stars a good quality summerhouse that can be used throughout the winter months if adequately sealed and insulated. Like I said I use this as my art studio and even in the worst of the weather I'm as snug as a bug! A very spacious building for the price.
Tony Finlay - Jan 13, 2015
Lienne MKIII - Left W3.8m x D3.9m
The ordering process is very simple and the advice by the Dunster team very helpful albeit you do have to be a little technically minded when it comes to the base specifications which i am not. The communication flow from order to delivery is spot on. The best part of the whole process is the Team who come to build the office as they are such hard workers and really concentrate on the attention to detail and are very proud of their work. They find a solution to all challenges that arise and communicate very well to you throughout the process.
Scott Newland - Apr 22, 2015
Lienne MKIII - Left W5.0m x D3.9m
Excellent design, very good value for money compared to competitors. Relatively easy to put together.
Matt Tamayo-Myerson - Oct 13, 2014
Lienne MKIII - Right W5.0m x D3.9m
We chose the Lienne for our garden office and have not been disappointed. The team who built it were great and produced a top quality building. The insulation works well and with some blinds, it should remain relatively cool during the warmer weather and warm in the winter. We had the Rapipad option as our ground was not quite level. The system works well, however we did feel the need to add some decking to hide the feet. We also had the decking link up to the Birgi shed, which matches in nicely with the Lienne building. Would highly recommend this to anyone wishing to have a quality garden office.
Andrew Berry - Jul 04, 2014
MaxiFort Frontier W4.9m x D4.5m
A big ThankYou for an excellent service and great product! 2 very happy boys!
Theresa Sayers - May 19, 2015
MiniFort Discovery W5.5m x D2.6m
I would like to leave you a possitive review: We bought the mini fort discovery system for our 5 year old. All bits were delivered propmptly and on time. We had one minor problem, which when contacted dunster house sorted out very quickly, without any arguments. Would recomend and glad that I ignored some of the less favourable reviews. My overall experience was very good.
John Haupt - May 13, 2015
MonkeyFort Woodland W3.8m x D3.4m
I am very pleased with my Dunster House climbing frame. The instructions were easy to follow and all pieces were present in the pack. It took me two days to assemble by myself. My grandchildren really enjoy playing on it. SC
stephen coleman - May 10, 2015
Swallowmere™ W2.4m x D3.6m
Very pleased with the greenhouse, a great addition to the garden.
Mavis Wrightson - Mar 27, 2015
Tulipley™ W2.4m x D3.0m
Excellent quality throughout. It takes time to build but it is worth it. Loads of room for growing, plenty of light and a solid building.
Ray Hannan - Mar 10, 2015
Dear Ray, thank you for your comments. We hope you feel the time spent on construction is well worth it.
Petalby™ W2.4m x D5.4m
Very very pleased with installed greenhouse. It was delivered on time with a Helpful team and especially so the two guys who actually erected the greenhouse. The quality of the greenhouse is good and looks at home in my garden!!
Ruth Hemingway - Jan 13, 2015
Thank you Ruth. Remember you can always send photos to marketing@dunsterhouse.co.uk. We love seeing photos of our customer's products.
PremiumPlus Finli™ W1.8m x D2.4m
very pleased with the final result.
David Dawson - Apr 21, 2015
PremiumPlus Yankee C Low W3.0m x D4.8m
It has taken us a while and it is not finished yet !! The sides went up quickly, just like lego ! Our roof is now finished, just the electrics to go.
Francine Cook - Jul 03, 2014
PremiumPlus Yankee C Low W3.0m x D4.8m
Excellent product and manufactured to a high standard. The delivery was prompt and the driver was more than happy to locate the product where I needed it with my help. A couple of window stays were missing but these were promptly issued without any need for me to get involved, the driver organised this. Construction was easy though in hindsight I'd have gone for a treated shed to help speed up the install process rather than having to treat each section first. Really pleased with the results.
Graham Hutchinson - Jul 03, 2014
Trent Lo-Roof W3.0m x D5.5m
Sales staff very helpful and knowledgeable. Garage was easy to build and high quality, with everything needed to construct provided. Very pleased with it overall, it looks great and is exactly as described
Doug Thomson - Apr 21, 2015
Deore Double W5.9m x D5.5m inc. Metal Door
First ever purchase from Dunster. I am a Project Manager so whole project sent into turmoil when purchase turned up after only 2 weeks. Untreated timbers sat on lawn (raised timbers and tarps) waiting for concrete pad to appear. Then 6 weeks later we are ready to install. It went up like a dream not one warped timber, easy to follow instruction and I was one happy customer. All up and painted in one weekend. I don't do reviews but do seem to spend time complaining, only fair to give some credit where credit is due. Will not hesitate to purchase from Dunster again.
Malcolm Varney - Apr 11, 2015
Dear Malcolm, Thank you so much for your review. Thanks for taking the time to give us such postive comments. If you are used to complaining whenever there is something to complain about, it is a relief to see that the only thing to complain about was our super fast delivery!
Trent W4.0m x D5.5m
Excellent product and service. From the initial drop off by the driver where he spent the time unloading with me going through the parts to ensure I had everything and stacking it in an order to make construction easier when I started. Construction was really straight forwards, the instructions were clear and easy to understand. Product quality is great, excellent videos on Facebook to follow should you want to physically see one being built up so all in all a first class product and service. I will certainly reccommend them to my friends
Barry Boughton - Jan 13, 2015
Thank you Barry, some of us in the office are pleased you especially liked the videos!
Tahiti Pergola W2.9m x D3.0m
Just one word FANTASTIC
Helen Gale - May 07, 2015
Dalia Arbour W2.0m x D1.2m
The whole process from ordering to delivery to quality of item was first class. Thank you would recommend your products to friends anytime
Gwynne James - Apr 14, 2014
Hey Gwynne, Thank you for your review, we are glad you consider our service first class and our sales team would love to hear from your friends anytime.
Otteridge™ Gazebo W2.2m x D1.9m
Absolutely delighted ,it arrived very quickly,was assembled in a morning ,has had its first coat of varnish ,and once I have painted the interior and given it a 2nd coat of Varnish ,we plan to have a champagne opening with our neighbours ,it will be in constant use throughout the next few months.
David Lunn - Apr 23, 2015
Samir Venetian Pavilion W2.4m x D3.3m
I am over the moon with my pergola,and have had nothing but excellent service from start to finish. A word of warning,make sure you use the correct centre roof struts,they do differ although they look the same .I didnt and made hard work for myself ,but was able to overcome it.
Ian Farr - Apr 15, 2015
Utopia 300 Gazebo W3.0m x D3.0m
This product arrived in excellent condition by very nice helpful delivery people. We are using the product as our outside smoking shelter, all our members are very pleased with it. Many Thanks for wonderful service.
KAREN PETTIT - Apr 13, 2015
Dear Karen, Thank you so much for your review. Smokers need to be kept dry!
ChunkyWood™ Raised Beds 1.8m Tall & Slim
This is the second time we have used Dunster house, the first was for our kids mega fort 3 years ago. I can honestly say this company are fantastic from start to finish. The raised bed and their kids play frame quality and ease of putting together is great. The delivery service is great and a pleasure to deal with. A part was missing with the climbing frame but they replaced it quickly without any effort. I will always use them 1st when looking for something. Just wish they would make and provide commercial kids climbing and slide sets.
Joanna Termets - Jul 03, 2014
TruggyWug™ MKII W0.7m x D2.0m
Waiting patiently for bulbs etc to grow...excellent purchase. Construction a pain but do-able. Saw similar stuff in garden centres either of inferior quality or far too expensive. Quite happy to recommend you to future customers.
James Collins - Mar 17, 2014
Glamping Cocoons W3.0m x D3.0m
We have two on our camp site Mill Park Touring Site in north devon and hope to buy another three this year, they are great my customers love them and come back year after year Each one as paid for its self in one year,10 out of 10 Thank duster house
Steve Hill - Feb 06, 2013
Zulu Thatched Gazebo W2.8m x D2.8m
Decent quality and looks great, many thanks.. Easy to erect with two of us working on it… I would definitely recommend that anyone putting this together ensure that they have a spare battery for their electric screwdriver.. Hugely reduces downtime due to recharging…
Nick Irving - Jul 03, 2014
Zulu Thatched Gazebo W2.8m x D2.8m
Very well made, erection sequence may not be ideal, would do it differently next time - but I would buy one again, well worth the money.
Mark Scrivens - Jul 03, 2014
Swazi Thatched Gazebo W3.3m x D3.3m
Very pleased with Gazebo, sturdy robust, and very good quality. Installation instructions coupled with additional helpful hints from delivery driver quite straight forward as long as marking out is accurate and site is level. Friends and family suitably impressed would certainly recommend.
Brian Ellis - Jul 03, 2014
Sophie Victorian Candy Cart W0.9m x D1.8m
We wanted a cart that would be sturdy and safe around all ages. This is exactly what we got! Small problem on delivery as the display box was missing but customer service was excellent with the parts being sent ASAP and even some extra timber that we had asked for included as a goodwill gesture. Can't wait to get this cart on the road to weddings & parties etc… We will be recommending to others. Great service thanks
Tez Hallam - Jul 03, 2014
Sophie Victorian Candy Cart W0.9m x D1.8m
We wanted a cart that would be sturdy and safe around all ages. This is exactly what we got! Small problem on delivery as the display box was missing but customer service was excellent with the parts being sent ASAP and even some extra timber that we had asked for included as a goodwill gesture. Can't wait to get this cart on the road to weddings & parties etc... We will be recommending to others. Great service thanks
Tez Hallam - May 31, 2014
Rabbitopia W2.0m x D2.0m
Just wanted to say we (and our bunnies)love our new Rabbitopia! Brilliant product, well designed, well made, easy to assemble, good clear instructions and the rabbits obviously love being in it, they are having so much fun. Please feel free to quote us.
Steve Newton - Mar 23, 2015
Rabbitopia W1.0m x D3.0m
The Rabbitopia is every thing we thought. Easy to put together. Our rabbit called Marley loves it. Plenty of room to move about in. Found his way around in no time. Very satisfied. John Barkell
John Barkell - Mar 10, 2015