Purchased a Rhine log cabin with side store (5.5m x 3m). Communication after placing the order was excellent, with delivery dates agreed. Nice touch being able to see the location of the delivery truck on the delivery day, it helped with ensuring we were prepared for unloading. The delivery team were fantastic (can't remember but I hope I made them a cuppa). They took great care with unloading ensuring nothing was damaged and carefully separated the side store from the log cabin. Also ensuring it wasn't placed directly on the driveway but on some old fence posts we had. Sent a couple of emails to the Customer Service team who answered queries very quickly and always with the correct information. The build took a couple of days (you could probably complete this in a day in the summer with longer days) but with the short days in December daylight was limited. Construction was simple enough and we only made one mistake which fortunately could be rectified before we got to far on in the construction. All the pieces were well engineered and fitted together neatly albeit with a good clout from a rubber mallet when needed. The finish is of a very good quality, with solid doors / windows and glass being double glazed. Just as a suggestion (how practical it is I have no idea) but it would be useful to have a sticky label with the part number on each piece, It did take sometime working out what all the pieces were and placing them in the order of the build prior to starting the construction. We are very pleased with the end product and would have no hesitation in recommending Dunster House products. Certainly looking forward to the spring and summer 2022
I looked at several suppliers for a Summer House (2.5m x 2.5m) but the best designs at the best prices appeared to be from Dunster House Ltd. The website is good for information and easy to order. I chose the Avon as it best suited my needs and it was delivered very quickly within seven days of order. I checked the delivery items against the comprehensive parts list and everything was 100% as it should be. My first observation after quantity checks was the quality of all the wood which was very clean and nicely planed and smooth and nothing in the way of significant cracks or damage. Assembly is straight forward (Lego for adults) but you need to carefully read the assembly plans and follow the order as indicated. The assembly process is good and rapid in parts as the logs interlock very easily so you quickly get to roof height but occasionally you do need a second person to manage a few of the longer heavier components. Overall I feel that I have purchased a very good quality Summer House at a very reasonable price.
Dunsterhouse staff were really helpful, honest and professional. From the ordering to delivery and aftercare, the process was efficient, speedy and without issues. I would certainly recommend Dunsterhouse as a cost effective and efficient service and would have no hesitation about using them again. Well done Dunsterhouse!!
Great Summerhouse. Very easy to put together, my husband completed this in a day on his own but the roof tiles took him a lot longer. Overall it took him four days in total. We have now finished painting it and have had so many nice comments from friends and family about it. The one thing i was not aware of when i purchased it, was had i of purchased the paint from Dunster's then i would not have had to prime the Summer House first as the paint they sell apparently has a built in primer. It was had work having to prime it first and then give it two coats of paint on the hottest days we have had this year but worth ever penny of the time it took.
Advice and Order completion with Sales agent (Liam) was efficient and unpressured Updates and notification of delivery were received. Delivery was on time and on date specified. Delivery guys were polite and accommodating. Quality looks excellent still to erect myself but instructions clearly illustrated. We though the price was exceptional value compare to similar quality summer houses.
Great service from start to finish. We ordered a garden office building. We were kept informed about delivery all the way (& it wasn't a long lead time either) and the two delivery drivers were very helpful and friendly. The instructions were very accurate and hubby and son got the building completed in the time suggested - I think they saw it as a challenge! Really pleased with the end result - I can't wait to move in. Thank you Dunster House.
Excellent customer service, very quick delivery within 3 days, lovely helpful delivery guys, equipment excellent quality, good explanatory instructions. Only downside was should have been 95mm bolts but we got 100mm so had to cut 5mm.off to fix end caps on.
Only 3 days for delivery which was excellent. Comes as a flatpack about 100kg. Took 3 hours to put together, you need one other person for 10 mins when putting the first two sides together. Solid structure and surprisingly roomy. Looks good as well. Would recommend.
Excellent product and excellent customer service. I bought the Shedrick Shed. The day after purchasing it, I saw that they had reduced it by £150. When I called, they had no issues in honouring the new price. The delivery team were brilliant and very helpful. And like I said, it is excellent quality.
I called with questions before I purchased and every time I spoke to someone they were helpful and friendly. They clearly knew the product well (the pergola) The order arrived quickly with good instructions. We haven`t put it together yet so can`t comment on the finished product just yet.
Excellent from start to finish! Easy to order online, helpful staff on the phone! Smooth delivery! Everything there & easy to assemble...if you know what you are doing! Clear instructions! Love love love it! Would definitely recommend Dunster!
I ordered this item to use on an equestrian yard. I couldn't be happier with the service, was kept fully updated and delivery was prompt. On delivery day I tracked the vehicle which meant I wasn't wondering when it would arrive, and the two men who delivered couldn't have been more helpful and friendly.
2nd order this year and as before it was simple. One call to order, one call back to arrange delivery. Everything delivered as planned, delivery team extremely helpful again. Everything as expected well packed including glass panels and straightforward to assemble. Looks great and all within 2 weeks from order to finished.
I purchased a Gazebo from Dunster House, and have added additional items to the Gazebo. The Company have always informed me of when a delivery is scheduled and they have always delivered when they have said when it is due. Customer service have always been helpful and would not fault them at all. I would recommend any one to purchase a Gazebo because the timbers are solid and treated well.
Ordered the static sweet cart which came alot quicker than expected really happy with it great quality for reasonable price . Good communication Would recommend
Ordered a candy cart, constantley kept updated on progress of order untill it arrived. This is the second time we have purchased one of these and I think the design has been improved , good product.
Great customer service and good value item which wasn`t available anywhere else. Will be sure to return. So quick to reach someone helpful over the phone too.
I bought a Rhine Warmalog log cabin. It took a little longer than expected to arrive, but when it did it was delivered on the agreed day and the drivers were courteous. Three of us built it up to roof height in a (rather long) day. The quality of the wood pieces and all the fixings was very good - no issues encountered at all. The instructions were clear and easy to follow. The cabin looks great and we`re just finishing off the last few bits now. We decided to keep the natural wood look and have treated the outside with a clear oil-based wood preserver and then log cabin treatment (Barrettine) - then we can start using it! Overall we`re very happy with the purchase and quality of the product and the service from Dunster House.
This is the second structure we have bought from Dunster. First a pergola and now a carport. It hasn’t been erected yet but I’m sure we will be pleased with everything. The guys were very helpful throughout the purchase and delivery.
Feedback on Dunster House. We are absolutely delighted with the Gazebo we recently purchased from Dunster House. It is being used as a “Car Port”. The structure is robust and is clearly very well made. Steve B Homeowner.
Dec 14, 2021