Delighted overall with my new cabin. Right from ease of placing the order online, delivery and quality of the materials. Nothing was missing (even had few spares). Especially delighted with the delivery as they gave a few tips on building the cabin. Though a bit more time consuming than I thought it would be, I had fun building it with help of friends (minimum two people are required ). Instruction manual was good but has room for improvement as it did not mention that even though Apex is delivered whole it needs to be separated out and put back again to lock into the interim wall.
Excellent product, ,I still have to finish the build, but basically floor and roof shingles still to be tackled. Only criticism being the installation manual , in my opinion not very user friendly, I did have difficulty understanding some of the procedures.
Sales team very helpful and took their time when we were choosing our summerhouse. Delivery was painless and all in good condition. We took our time to measure twice etc so the main assembly - all the wood - took one day. A further day to fix the shingles and paint. Instructions were very clear.
The playhouse is gorgeous and very well made. It feel me and looks robust and high quality which is a must for anything the children use. I’m glad we went for this one rather than the flimsy ones I’ve previously seen. The only negative would be the comms. I had to chase them to find out when delivery was. It made me nervous having never used the company before having no follow up communication with them.
This squirrel fort is the best purchase I have made in a long time. My granddaughters absolutely love it ages 8 & 4. . Buying it was so easy and the after care was really good. we needed a few end caps and we received them very quickly. It did take some time to build but the wet weather didn't help.
Shed arrived on time and in good condition. The instruction were easy to follow and the shed went up over two days. Excellent value for money, and I would highly recommend this to anyone looking for a good value bike/tool shed.
This is the first time I’ve done one of these reviews for anything, so trust me, it’s a result of how impressed I’ve been with this product! The kit went together really well - no issues at all. They suggested it was a two day job for two, but I managed to get it up in one day by myself and just a little help from my wife stopping the window blowing over while I built up the walls. It really is pretty easy. Every single fitting / screw / piece of timber was complete and as stated in the instructions, and it all slotted in to place perfectly. The final product looks great and I’m very pleased indeed. I did quite a lot of research before and considered various different options, so I’m really pleased to have made the right choice. Thanks go to Craig in your Liverpool depot too, who did a good job in the sales process; very straightforward, honest, not too pushy and gave me some good advice on putting it together. Good man.
We are in the process of finishing our garage (only roof requires shingle) and the quality of the logs, window and doors are excellent. The side door locking system is extremely proficient and we have no concerns regarding security. We love the wide opening side window which makes the interior so bright. Found the generic instruction manual confusing in places but having one team member with knowledge was an asset. One suggestion - label the plastic bags containing the screw/nails etc stating size & quantity would have helped enormously. Putting it up has been ridiculously quick and it truly looks amazing.
I was very pleased with the product and customer service has been fantastic, they made every effort to suit delivery date with me. I am very happy with the quality and will highly recommend this company. Thank you for a great service.
Excellent service throughout. I bought two Gerlinde arbours which were delivered on time with no problems. All items were complete with good, easy to follow instruction. The quality of the arbours is excellent and a great addition to the garden of my new-build bungalow. I would certainly recommend Dunster House to anyone thinking of buying garden buildings.
Everything to a very high standard. We were delighted with the customer service pre-purchase, the delivery and the final product. Only 2 things I would suggest: 1) A little guidance is provided to the quality of workmanship and equipment that are required to do the job safely and well. I was going to do the job with my part time gardener.I employed a pair of roofers in the end and am mightily relieved I did. They used a little scaffolding for example, far safer than ladders at 10 feet off the ground. 2) I also think DH cold provide guidance on the selection and provision of guttering.I got some from B&Q and it's fine. But why not make it a part of the package?
We have two on our camp site Mill Park Touring Site in north devon and hope to buy another three this year, they are great my customers love them and come back year after year Each one as paid for its self in one year,10 out of 10
Thank duster house
Arrived at time promised and it took 4 people to lift the packages off the lorry. We had an experienced carpenter/handyman assemble the toilet for us and in his view it is not a job for the ordinary DIY man. We would have struggled to build it ourselves. Unless you have similar skills I would opt for Dunster to build it for you. Good quality finish and a sturdy building when built. Roofing felt recommended to waterproof the roof.
Only just had the fences put up and I'm really pleased with. So much so that I will be ordering two more to completely surround the front patio. The service was goof and so were the men who delivered the fences.
I didn't want to review this until we'd actually built it, as whilst the sales and service were excellent, that's not half as important as the actual product. Purchase: We purchased the 4x3 insulated Rhine warmalog. Purchase was easy (Joshua was very helpful referring us to some customer build videos), delivery was arranged quickly and to my preferred timetable. Delivery: We had single person delivery and it took about an hour and a half to unload at the kerbside (In the torrential rain). The delivery driver was very pleasant and helped us to move some of the heavier pieces to the back of the house and gave us the plastic sheeting from the lorry to keep the pieces dry - did I mention is was raining... torrential, all week!!! Build: This was the bit we were most worried about. The instructions stated 2 competent people would take 1-2 days. We're in our 50's, and not at all competent, so we figured on it probably taking 4 weekends. The instructions looked like double dutch at first, but they were actually very clear and very easy to follow once you got started. We prepared the base using the grid we purchased at the same time as the cabin. Now if you're thinking the grid makes it easy, don't be fooled. It was certainly the right choice for us as we couldn't get a cement mixer to our garden. You still have to level the ground before laying the grid, and lets face it that's the hard bit of preparing any foundation. Once the ground was level the grid was quick and easy to fit. We used 12 bags of sharp sand to get the ground level and then ordered a ton bag of 10mm gravel. We had to top that up with 2 25kg handy bags. The logs themselves are quite light and an ingenious construction with the insulation sandwiched between the inner and outer wood layers. Laying them was a bit like playing giant Jenga. By the end of the first day we had built up to the 7th level of the cabin. We would have done more, but needed to rebuild it twice when we noticed that log joints had pulled apart. This was due to the logs not being completely straight, but that's to be expected with a natural product (this became our mantra). By the end of day 2 we had built up to the eaves and put the door frame, window and purlins in. By the end of day 3 we managed to get all the roof boards and roof insulation boards before we had to tarp up as the rain blew in. Advice - buy a tarp and make sure you have a really really good impact driver with spare batteries AS WELL as a drill so you don't have to keep changing bits - this makes it go much faster. This weekend we will be putting on the roofing felt, laying the floor, putting on the weatherboards, hanging the doors and adding the strapping (great feature for added strength) I'm happy to do this review now as whilst we haven't finished, I'm confident that it will all go smoothly given the quality of the product and instructions thus far. Don't forget to check out Heccie Thump's video on YouTube. WARNING: The man's a giant, no way could a normal human being lift those eaves logs on their own! Oh! And I should have said - it looks great
Bought an insulated log cabin from Dunster and am very happy with the purchase! All the bits were present and accounted for and fitted together perfectly. I now have a lovely insulated log cabin for a gym/home cinema/man cave :) Thanks!
After looking at many children's Shepherds Huts I decided to buy from Dunster House and I'm so pleased I did. The lady on the telephone when I ordered was brilliant. It arrived the following week and the two men delivering were very helpful and organised. The easy to follow instructions made it a pleasure to put together. I managed the majority on my own with a little "help" from my husband. I would definitely recommend Dunster House as I found them to be very professional every step of the way.