Case Studies and Customer Reviews

John Sharkey
Jul 04, 2021

Rhine Log Cabin

Really pleased with the new addition to our garden. Construction time was about 14 hours over two days, with more time for the treating and painting. The instructions were clear and the assembly straightforward. We are very pleased and are getting great use already this summer.

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Mark Bunting
Apr 18, 2021

Terminator Pub Shed Log Cabin

Up in no time easy to build Delighted with my cabin Thank you Dunster house

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Lisa
Apr 18, 2021

Terminator Pent Log Cabin

Great customer service, log cabin arrived on time very pleased with it. Thank you highly recommend.

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Barbara
Apr 18, 2021

Helena Garden Office - Left

My experience with Dunster House from the selection of the product through to delivery. The staff were friendly and extremely helpful throughout, including providing info and drawings for planning permission. All of that support and assistance notwithstanding the superb value and quality of the product itself.

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Danny Dartnaill
Apr 07, 2021

Helena Garden Office - Right

Ive recently finished installing a Helena Garden Office in my back garden. Its just what I was looking for in terms of size/quality and very good value for money although i note that the price has gone up somewhat in the last few months due to demand. I paid extra for the anthracite grey windows and door which was worth the additional few hundred pounds as it does look classier in my opinion. Ordering was easy, which I did over the phone and then with follow up emails. The company was very good at keeping me in touch about estimated production and then delivery times, they actually called to offer delivery 2 weeks earlier than planned but i didnt have the space to store the materials safely so declined. I put down a 300mm base, half MOT1 and half concrete which is plenty for the job, probably overkill but i wanted to be sure. Construction was ok - the instructions are pretty good (they do need some careful consideration in places, particularly the roof and flashing). Im an accountant not a builder but i was able to do most of it by myself, you do need pretty strong DIY skills though I would say. I did have a problem in that one of the wall panels they delivered was the wrong size and because the units are manufactured abroad it was going to take 4-6 weeks to get a replacement. They did however agree to absorb the cost of a carpenter i know to adjust the panel and retain the waterproof membrane. The insulation is good, i have a small oil filled radiator set to 18 degrees which keeps the space cosy. Worth thinking about electrics prior to beginning the build so that you can hide any cables, lights, wires etc in the walls. I also installed a remote control sensor in the house so i can turn on the lights before walking down the garden. I bought some flat panel LED lights for the ceiling which are brilliant and very low profile. Ive added a bit of extra decking around the front and sides to hide the base and put some guttering on the back to stop the rain from dropping onto the slab unnecessarily. All in all great value for money and highly recommended, even at the slightly higher price.

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Jon Hart
Mar 22, 2021

Titania Garden Office

Had our garden office now for a 4 months and it's been brilliant. Just added a small radiator and it stays around 20-25 degrees comfortably. I also have guitars in there and the humidity it good. It's secure and been a life saver for our life and business divide - especially with lockdown1

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Hilary Porter
Jul 04, 2021

FortPlus Escape Climbing Frame

I just wanted to say a massive thankyou for your superb service and prompt well managed delivery. I'm highly delighted with the Fort plus escape climbing frame. My 4year old grandson is over the moon. Took 2 to build but the instructions were good. Arrived Thursday and we built it over 2evenings so it's ready for his birthday celebration today. Thanks again. A great product and value for money. 🌟🌟🌟🌟🌟

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Peter Jones
Jan 23, 2021

BalconyFort Searcher Climbing Frame

Excellent customer service, excellent product! They even price matched for me when the price had dropped before my delivery had arrived. Kids absolutely love it and that’s the main thing, they have played on it all through lockdown summer and all through winter whenever they could. Would recommend marking up all pieces before assembly as some pieces are very similar and could have been easy to use the wrong part. Overall huge value for money and will get many years of use out of this! Plenty of good comments of friends and family who are all looking to order when the weather brightens up!

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Wayne Robinson
Nov 25, 2020

FortPlus Escape Climbing Frame

Very pleased with our new climbing frame, the smile on our 3 year olds face when he came home and saw it up was priceless. Good value and quality materials, ordering process was easy and was impressed with the after sale customer service call too. Delivery was quick and whilst the build was fiddly at times we got it up (2 of us) in about a day. Would recommend this product.

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A McIntosh
Jan 10, 2020

Petrus Heavy Duty Log Cabin Workshop

Good quality log cabin . Excellent customer service. After ordering my log cabin I became ill, they kept my order on hold until I was able to accept delivery.

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C Bader
Dec 17, 2019

Ariane Heavy Duty Bike Shed/ Mower Storage

Well packed, quality product.

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Louella Vickers
Dec 13, 2019

Anya 3-Sided Pent Shed - Right Hand Facing

I bought 2 lean to Anya 3-Sided Pent Sheds to put together to make one large lean to. As I unpacked the sheds I was struck by the care that had gone into the packing of the sheds for transportation. The sheds were as well made as they were packed, the quality was excellent. If these sheds are representative of the Dunster range I would have no hesitation in recommending their products.

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David Playfair
Mar 22, 2021

Artemis Single Timber Framed Carport

Excellent product, Clear instructions, easy build Gazebo / carport

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Bren
Mar 22, 2021

Artemis Double Timber Framed Carport

Excellent service, quality product and the Artemis looks fantastic when built.

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Tracy Hyde
Mar 22, 2021

Atlas Single Timber Framed Shallow Garage Inc. Barn Doors

Excellent service from the ordering stage to the delivery, we were notified at every stage of the procedure, swift service and very helpful. The garage we purchased was easy to assemble and excellent quality.

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Ian Peel
Jun 28, 2021

Atlas Wooden Pergola

Bought to replace a cheaper model, what was delivered was well worth the cost, far superior than the cheap models. I raised the legs that go to the wall to get a pitch, removed the middle leg, and reinforced the supporting bar, I have added a polycarbonate roof which the Pergola now sits just outside my rear double doors to the garden. Quality and thanks.

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Andrea East
Mar 22, 2021

Utopia Wooden Pergola

Ordered Utopia pergola as it suited my requirements and was in my price range. Arrived promptly as promised, customer service staff and delivery people very helpful and efficient. Took a professional landscaper to put it up as was a little trickier than first thought and we are not DIY’ers but very pleased with it and would recommend. Note the overall height before purchase.

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L James
Mar 22, 2021

Utopia Wooden Pergola

Thank you Dunster House. Our Utopia Pergola is amazing! Admittedly it was longer to build than we anticipated but the result is fantastic. All wood cut well, instructions good and overall look very professional. Just what we were after! Would highly recommend.

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Jacky Gelder
Jan 16, 2020

Gerlinde Corner Arbour

Ordered online, phone call next day to organise delivery. Came on the day and a great product.

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B Cooper
Sep 18, 2019

Gerlinde Corner Arbour

Please with what has been delivered, as described.

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Irfan V
Aug 14, 2019

Gerlinde Corner Arbour

Really good well made product. We well not sure about this when we bought it having not seen it. However the quality of the materials used and build quality is very good. It took a little under a day to build for one person with a little bit of help from a couple of others to hold it in place. I would defiantly recommend this.

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Mally Gordon
Jun 30, 2021

Utopia 300 Gazebo

We are absolutely delighted! Fabulous in our garden. Used to cover hot tub. Delivery men were really helpful, and was delivered very fast. We have bought various types of gazebos , and they have ripped or blown away. Can`t see this happening with this one it looks sturdy and robust; and it looks really good.

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Paul Tyndall
Apr 18, 2021

Utopia Garden Bar Gazebo

My friend bought a Dunster Gazebo about eighteen months ago and they are very well made so I knew what we were getting. An easy to use website compared to many of their competitors. Transparent pricing structure. Easy to order. Good communication regarding delivery schedule and payment milestones. Excellent online signature capture. An all round good purchasing experience. We have not built the Gazebo as yet and are storing it under tarpaulin at our home until our garden remodelling starts. We did check off every item (there were lots) and everything was there. Really pleasant delivery guys too!

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Paul Danby
Mar 22, 2021

Utopia Garden Bar Gazebo

Excellent product, clear instructions and easy to assemble. Very pleased with our Utopia gazebo.

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N Phillips
Mar 22, 2021

Composting Arctic Toilet MKII

Great product. nicely designed with good quality fittings. Very happy with our purchase.

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N Phillips
Dec 03, 2019

Composting WPC Toilet MKI

Great product. nicely designed with good quality fittings. Very happy with our purchase.

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Wendy Bellwood
Dec 03, 2019

Composting WPC Toilet MKI

I ordered this item to use on an equestrian yard. I couldn't be happier with the service, was kept fully updated and delivery was prompt. On delivery day I tracked the vehicle which meant I wasn't wondering when it would arrive, and the two men who delivered couldn't have been more helpful and friendly.

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Sharon Cinderey
Mar 22, 2021

John Log Cabin Toilet Cubicle

Very impressed with the quality of this product

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Scott P
Aug 30, 2019

Low Top Log Bar

Very happy with the service from Dunster House. They delivered when they said they would and the driver even waited for me to arrive hope. Their delivery tracking service is very handy. The product supplied is good quality and was exactly what I was looking for. I would definitely deal with them again in the future

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C Russell
Aug 01, 2019

Cabin Corner Bar

Brilliant product, very pleased!

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Linda
Mar 22, 2021

Portobello Collapsible Candy Cart

Brilliant candy cart. Excellent delivery service. Extremely good quality and easy to build. Everyone who sees it remarks how good it looks

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K Bateson
Aug 01, 2019

Portobello Static Candy Cart

Lovely company to deal with. Very friendly customer service and the item we purchased is of very high quality.

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Alanka Sudusinghe
Jul 23, 2019

Portobello Static Candy Cart

Great product great team. Really pleased with the quality of the product and the price I paid for it. I was well informed in terms of the product and the shipment. Highly recommend.

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5

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Gaz Johnson
Apr 18, 2021

Lantera INSULATED Log Cabin

I did a lot of research when it come to buying a log cabin and made my final decision on the company to use based on reviews such as this. My experience with Dunster House from order to delivery was great. The expected delivery date of 40 working days was fairly accurate and the chaps who did the delivery were very helpful in laying out the materials and giving me good pointers so I could assemble it in some order. I went with the lantera warmalog which was easy to build and is of excellent quality. It definitely holds heat inside well after I went around the edges with weather sealant. The big tip I would give to anyone planning to build a cabin is to make sure the base is sound and LEVEL. It might take time to prepare but it’s worth it when your spending quite a lot of money on a cabin. Mine was sound and it made my life so much easier when it came to putting it up.

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Hayley Hill
Feb 07, 2020

Avon INSULATED Log Cabin

Perfect little office, a 400w oil heater keeps it toasty in the winter! Can’t fault it

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Chloe Thomas
Jan 04, 2020

Severn INSULATED Log Cabin

I couldn’t be more in love with my Dunster House log cabin which was purchased almost 12 months ago. My husband worked solidly all weekend to erect the cabin and thoroughly enjoyed the build. Delivery was great and no problems. We opted for the shingle roofing which I would highly recommend, they look so nice too. We had a concrete base laid which I would also recommend over other foundation options. I have been running my makeup artistry business from home since June 2019 and what a success it has been! It was always a dream to have my own studio and I am so thrilled with the quality and finish of the cabin. It was a long process getting it all water-tight and painted exactly as I wanted but it was worth the effort. Highly recommend this company!

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Carrianne Standen
Jul 23, 2019

Spiel Wagon

Brought this for our daughters good customer service built lovely and easy to put together we are more than happy with it

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Ian Campbell
Apr 10, 2019

Spiel Wagon

Delivery was prompt and convenient. Quality of the gypsy caravan kit very high. Easily built by one person with drill, electric screwdriver and a couple of clamps.

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Linda Neno
Apr 06, 2016

Spiel Wagon

Excellent product and very quick delivery.

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7

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Mrs Lake
Mar 22, 2021

Artemis Open Timber Framed Carport

This is the second structure we have bought from Dunster. First a pergola and now a carport. It hasn’t been erected yet but I’m sure we will be pleased with everything. The guys were very helpful throughout the purchase and delivery.

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Michael Torode
Apr 18, 2021

EdgeRig Cockpit Simulator Rig

Recently Purchased the EdgeRig gaming chair, I cannot express how impressed I am with this product, I am a flight simulator enthusiast that has been holding off for years investing on a desk/chair as no design felt right, this has everything I need, multiple moving shelves and chair, huge amounts of space for peripherals and a solid design making you feel really in the moment, I use Virtual reality so space is important I have this in abundance too, the build itself for an amateur like me was brilliant, it says 2.5 hours to build but for me this was more like 10, please don't let that put you off though as if you have ay normal amount of experience it would take you WAY less than me, thankyou Dunster House for making my wait worth it! I will promote your product through our simulator communities

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