Gazebo is very good, but requires more people t assemble than stated on line. The only problem I had is a piece of food boarding was missing and when I contacted Dunster house by phone I was told you can only contact customer services by email, and they would reply within 24hrs, not very good when you are partway erecting your gazebo. I sorted the problem myself and finish the gazebo the next day. The low star ratting is not for the gazebo but for lack of support

Gazebo is very good, but requires more people t assemble than stated on line. The only problem I had is a piece of food boarding was missing and when I contacted Dunster house by phone I was told you can only contact customer services by email, and they would reply within 24hrs, not very good when you are partway erecting your gazebo. I sorted the problem myself and finish the gazebo the next day. The low star ratting is not for the gazebo but for lack of support

Really pleased with the gazebo, the finished article looks fabulous in the garden. The only negative was it did take longer than expected to complete the build. Probably would be quicker if you had some carpentry skills. The only problem we have is that we now want to sit in it all the time!

Really pleased with the gazebo, the finished article looks fabulous in the garden. The only negative was it did take longer than expected to complete the build. Probably would be quicker if you had some carpentry skills. The only problem we have is that we now want to sit in it all the time!

Very pleased went together in one day the delivery guys were great and helpful.

The frame is great my granddaughter loves it she is never off it when she is in the garden thanks very much

After reading your extensive conditions I travelled up to Flixborough to confirm the delivery arrangements and place the order. On the day of delivery the tracking seemed to be some way behind the delivery. The delivery guys explained that they should not deliver through a garage or up steps which is what I had explained when placing the order. However the guys carried out the delivery. I would recommend the two man delivery. The product come as a large jigsaw puzzle with everything there and all cut the size and shape. The only thing we were short of was felt nails which could have been down to an over zealous fixer. I had decide to erect the gazebo ourselves due to the required location. The erection when according to plan and we are very pleased with the finished product and would recommend it to others. The embellishment on the apex of the roof was our fixers idea and I think it finishes to job off and you might consider offering it as an extra. I know that you do not have the Atlas Gazebo on show at any of your branches and I would be happy to show it to your potential customer by prior arrangement.

After reading your extensive conditions I travelled up to Flixborough to confirm the delivery arrangements and place the order. On the day of delivery the tracking seemed to be some way behind the delivery. The delivery guys explained that they should not deliver through a garage or up steps which is what I had explained when placing the order. However the guys carried out the delivery. I would recommend the two man delivery. The product come as a large jigsaw puzzle with everything there and all cut the size and shape. The only thing we were short of was felt nails which could have been down to an over zealous fixer. I had decide to erect the gazebo ourselves due to the required location. The erection when according to plan and we are very pleased with the finished product and would recommend it to others. The embellishment on the apex of the roof was our fixers idea and I think it finishes to job off and you might consider offering it as an extra. I know that you do not have the Atlas Gazebo on show at any of your branches and I would be happy to show it to your potential customer by prior arrangement.

Delivery planning was flexible with dates I could chose from. Delivery was good, it was raining, but the men took care that everything was covered when they left. Instructions were understandable (even for someone who's English is not a first language) Building the cabin took 8 days with 2 people (34 and a 71 year old) including painting and putting in laminate flooring. Advisable to have someone there who has experience with wood work, but in general as long as you make sure everything is straight and alligned (the wood needs some help sometimes) you should not have a problem putting this together.

An excellent product, easy to build and good quality. Only let down by being impossible to track delivery and not being informed that it would be delivered and unloaded by hand by two overworked (but excellent staff) I could have had a team of people there to help. Also ridiculous that you cannot speak to anybody in 'customer services' everything has to be done by email, wasting both parties time. I don't know of any other companies that do this. I have talked to other customers of yours and they share this view.